Getting Started
The Basics
Supported Devices
ProServices
Videos
Core Concepts
Overview
Bookings & Quotes
- Inquiries, Quotes, and Bookings Overview
- Why you should create quotes instead of bookings
- Quote and Booking Reservation Process
- Changing the charges for a quote
- Main Bookings Display
- Pending Bookings
- Extending a Stay
- Canceling a Booking
- Moving a Booking to a Different Property
- Blocking-off time
- Blocks vs $0 - $1 per Night Quotes and Bookings
- Split Payments
- Multiple Payments
- Mid to Long Term Stays
- Quote Acceptance Form Messages
- Open Rescheduling
- Instant Book vs. Request-to-Book
- Booking Statistics Glossary
- Understanding a Booking & Its Parts
- More »
Damage Protection
Data Management
Deposits
Email Template Library
- Overview
- Cleaner Reminder
- Discount for gap nights - automatically up-sell the night before or after the booking to the guest
- Facebook Like Request
- Inquiry Available Response
- Offer Travel Insurance to All Guests After Booking
- Arrival Day Email
- Day of Week Reminder
- Post Stay Email
- Pre-Arrival door lock code for Schlage
- Pre-arrival door lock code
- Receipt/Billing Summary/Invoice
- Reminder to Guest to Sign Rental Agreement
- Reminder to Myself - RA Has Not Been Signed
- Review Request
- Second payment reminder
- Vrbo Inquiry Response
- More »
Fields
Integrations
Listing Site Integration
- Integration Overview
- Regional Listing Sites
- Inquiry Import
- Inquiry parsing for emails using body text
- Inquiry parsing for emails using custom SMTP headers
- Listing Content Import
- Listing Content - Importing from Airbnb
- Listing Content - Importing from Vrbo
- Custom Sources
- Using OwnerRez with Houfy
- Connecting to Evolve
- More »
Messaging
- Overview
- System Messages
- Email Templates
- Channel Templates
- Inquiry & Quote Autoresponders
- Communication History
- Email Templates and Triggers
- Triggers
- Create a pre-arrival email using email templates, triggers, and custom fields
- SMS Overview
- SMS Overview
- SMS Templates
- SMS Common Issues and Questions
- SMS Segments Calculator
- Suspend Guest System Messages
- Email From/Reply-To and Verified Sender
- Theming
- Creating & Using Themes
- More »
Payment Processing
Properties
- Adding New Properties
- Listing Content - Starting from Scratch
- Property Level Rules
- Availability Rules
- Descriptions
- Disable or Re-enable a Property
- Updating Bookings for Property Rule Changes
- Combined properties with mutual blockoff/lockoff
- Sync Bookings to Google Calendar
- Third Party Communication Options
- Housekeeping Scheduling
- Photos Overview
- Create Rooms & Connect Photos to Rooms
- Adding Photos
- Bedroom & Bathroom Set Up
- Importing From Airbnb & VRBO
- More »
Rates
- Overview
- Overview Video
- Seasons/Holidays and Rates
- Seasonal Rates
- Setting Seasonal Rates
- Copying Seasons
- Spot Rates
- Rates Calendar
- Pricing Preferences
- Holidays
- Season Select
- Add-On Services
- Charging a Cancellation Fee
- Charging a Processing Fee
- Discount Codes
- Length of Stay (LOS) Discounts
- Common scenarios for surcharges and discounts
- Additional Pricing Settings - Surcharges
- Additional Pricing Settings - Discounts
- Last-Minute Discounts
- Gap Management
- Batch Copy
- Legacy Rates
- More »
Renter Agreements
Reviews
- Overview
- Storing reviews by entering them manually
- Storing reviews by importing them in bulk via Excel
- Responding to Reviews
- Reviews from Direct Bookings
- Searching and exporting reviews
- Displaying Guest Reviews on Your Website
- Pushing Non-Vrbo Booking Reviews To Vrbo
- Automatic 5-Star Reviews
- Delayed Posting of Bad Reviews
- More »
Security Deposits
Suppressed Email Addresses
Tags
Team Access
Technical Stuff
Travel Insurance
Verified Email Domains
Channel Management
Channel Management
API Integrations
- Overview
- Preparing to go API
- Technical & Functional Differences
- Rate & Fee Differences
- Importing Existing Bookings
- Local Laws and Regulations
- Property Field Differences
- Per-Channel Rate Adjustments
- Property Field Quirks
- Manual Modes
- Request Airbnb Guest Contact Information
- Airbnb Overview
- Airbnb Setup & Connecting
- Airbnb Connecting API Video
- Airbnb Common Issues & Questions
- Airbnb Discounts
- Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
- Airbnb Photos, Rooms & Amenities
- Airbnb API Surcharge Rules & Settings
- Airbnb Taxes
- Airbnb Transaction Sync
- bnbfinder Setup & Connecting
- Booking.com Setup & Connecting
- Booking.com Common Issues & Questions
- Booking.com Rates
- ECBYO Setup & Connecting
- Find Rentals Setup & Connecting
- FloridaRentals.com Setup & Connecting
- getawayGoGo Setup & Connecting
- getawayGoGo Common Issues & Questions
- Golightly Setup & Connecting
- GuestSmiles Setup & Connecting
- GuestSmiles Common Issues & Questions
- HomeToGo Setup & Connecting
- HomeToGo Common Issues & Questions
- Hopper Homes Setup & Connecting
- Houfy Setup & Connecting
- Houfy Common Issues & Questions
- Monthly Rentals by Owner & American Snowbird Setup & Connecting
- Nofie Setup & Connecting
- Rentalz Setup & Connecting
- TripAdvisor Overview
- TripAdvisor Setup & Connecting
- TripAdvisor Common Issues & Questions
- Vrbo Overview
- Vrbo Setup & Connecting
- Vrbo Connecting API Video
- Vrbo API vs Vrbo non-API
- Vrbo Common Issues & Questions
- Vrbo Messaging
- Vrbo Pay-Per-Booking (PPB) Commission File Imports
- More »
Calendar Import/Export
Integrations
Accounting
Business Intelligence
Door Locks
Dynamic Pricing
Guest Communication
Housekeeping Services
Insurance
Other Integrations
OwnerRez APIs
API for Channel Integration
- Overview
- Setup & Configuration
- Enumerations
- MOR Channel How Payments Work
- Example - Advertiser Index
- Example - Advertiser Booking Index
- Example - Advertiser Review Index
- Example - Availability
- Example - Availability Index
- Example - Booking Creation
- Example - Booking Details
- Example - Query Booking Updates
- Example - Contact Index
- Example - Fast Availability
- Example - Listing
- Example - Listing Index
- Example - Lodging Configuration
- Example - Lodging Configuration Index
- Example - Lodging Rate
- Example - Lodging Rate Index
- Example - Quote
- Example - Review
- Example - Review Index
- More »
Payment Processing
Payment Processing
Testing
Why Test?
Tools
Rate Testing
Calendar Testing
Websites
Hosted Websites
- Overview
- Add Video to Your Photos Video
- Add Video to Your Website
- Add a Virtual Tour to Your Website
- HTML Widgets
- Adding a Blog
- How to Add Custom Code
- Common Issues and Questions
- Customizations using CSS Magic
- Customizations for Footers
- Customizations for Headers
- Customizations Headers & Menus
- Create a Custom Page
- Create a Video Page
- Facebook Chat Plugin
- Facebook Sharing and Images
- Going Live w/ Domain Name
- Home Page
- Hosted Website Video
- Links
- Listing Site Tracking
- Multiple area searches
- Prominent Amenities
- Rates Display
- Redirect Back to Your Website After Booking
- Single to Multiple Property Website
- Setting DNS for GoDaddy
- Setting DNS for Google Domains
- Setting DNS for NameCheap
- Tags
- Transitioning from my old site
- More »
Property Sharing
Widgets
- Overview
- Setting up widgets for inquiries, bookings, availability, rates and reviews
- Adding Widgets to Weebly
- Adding Widgets to Wix
- Adding Widgets to WordPress
- Adding Widgets to WordPress Video
- Cross-Domain Analytics
- CSS Magic
- Fix 403 Error by Whitelisting in WordFence
- Prepopulating Widget Fields
- Website Widgets Video
- Widget Settings
- Adding Widgets to SquareSpace
- More »
Change Log
2023
- Update September 20, 2023
- Update September 13, 2023
- Update September 6, 2023
- Update August 30, 2023
- Update August 23, 2023
- Update August 16, 2023
- Update August 9, 2023
- Update August 2, 2023
- Update July 26, 2023
- Update July 19, 2023
- Update July 12, 2023
- Update June 28, 2023
- Update June 21, 2023
- Update June 14, 2023
- Update June 7, 2023
- Update May 24, 2023
- Update May 17, 2023
- Update May 10, 2023
- Update May 3, 2023
- Update April 26, 2023
- Update April 19, 2023
- Update April 12, 2023
- Update March 30, 2023
- Update March 22, 2023
- Update March 15, 2023
- Update March 8, 2023
- Update March 1, 2023
- Update February 22, 2023
- Update February 15, 2023
- Update February 10, 2023
- Update February 3, 2023
- Update January 27, 2023
- Update January 12, 2023
- Update January 4, 2023
- More »
2022
- Update December 23, 2022
- Update December 16, 2022
- Update December 15, 2022
- Update December 8, 2022
- Update November 29, 2022
- Update November 23, 2022
- Update November 21, 2022
- Update November 11, 2022
- Update November 1, 2022
- Update October 21, 2022
- Update October 14, 2022
- Update October 9, 2022
- Update October 4, 2022
- Update September 30, 2022
- Update September 26, 2022
- Update September 23, 2022
- Update September 15, 2022
- Update September 12, 2022
- Update September 6, 2022
- Update August 25, 2022
- Update August 12, 2022
- Update August 5, 2022
- Update July 29, 2022
- Update July 12, 2022
- Update July 1, 2022
- Update June 21, 2022
- Update May 24, 2022
- Update May 17, 2022
- Update April 26, 2022
- Update April 18, 2022
- Update April 11, 2022
- Update April 4, 2022
- Update March 21, 2022
- Update March 8, 2022
- Update February 21, 2022
- Update February 14, 2022
- Update January 31, 2022
- Update January 17, 2022
- More »
2021
- Update December 23, 2021
- Update December 21, 2021
- Update December 13, 2021
- Update November 15, 2021
- Update November 8, 2021
- Update November 1, 2021
- Update October 18, 2021
- Update October 11, 2021
- Update September 27, 2021
- Update September 20, 2021
- Update September 13, 2021
- Update September 6, 2021
- Update August 30, 2021
- Update August 23, 2021
- Update August 16, 2021
- Update August 9, 2021
- Update August 2, 2021
- Update July 26, 2021
- Update July 19, 2021
- Update July 12, 2021
- Update July 5, 2021
- Update June 28, 2021
- Update June 14, 2021
- Update June 1, 2021
- Update May 24, 2021
- Update May 10, 2021
- Update May 3, 2021
- Update April 17, 2021
- Update April 12, 2021
- Update April 5, 2021
- Update March 29, 2021
- Update March 22, 2021
- Update March 1, 2021
- Update February 22, 2021
- Update February 2, 2021
- Update February 1, 2021
- Update January 25, 2021
- Update January 11, 2021
- More »
2020
- Update December 21, 2020
- Update December 7, 2020
- Update November 30, 2020
- Update November 23, 2020
- Update November 9, 2020
- Update November 2, 2020
- Update October 26, 2020
- Update October 19, 2020
- Update October 13, 2020
- Update September 28, 2020
- Update September 21, 2020
- Update September 7, 2020
- Update August 31, 2020
- Update August 24, 2020
- Update August 10, 2020
- Update August 3, 2020
- Update July 27, 2020
- Update July 20, 2020
- Update July 13, 2020
- Update July 6, 2020
- Update June 29, 2020
- Update June 22, 2020
- Update June 8, 2020
- Update June 1, 2020
- Update May 18, 2020
- Update May 11, 2020
- Update April 27, 2020
- Update April 13, 2020
- Update March 30, 2020
- Update March 23, 2020
- Update March 16, 2020
- Update March 3, 2020
- Update Feb 24, 2020
- Update Feb 17, 2020
- Update Feb 10, 2020
- Update Feb 3, 2020
- Update Jan 20, 2020
- Update Jan 13, 2020
- More »