There may come a time when you need to disable or re-enable a property. The following will help walk you through either scenario.
- Disabling a property in OwnerRez
- Re-enabling a property in OwnerRez
- What to do in the event of a Catastrophe
Before disabling a property in OwnerRez, users must CANCEL all future bookings.
Disabling a Property in OwnerRez
Maybe the property has been sold (and you won't be managing it for the next owner), or you will no longer be offering it as a short-term vacation rental. In these scenarios, the property should be disabled to avert any future bookings.
If this is a short-term need though, blocking the property's availability via Blocking-off Time may be the better route because:
Please Note: When properties are disabled, OwnerRez deletes many connections, including:
- Channel API Connections
- Each listing will need to be paused/delisted on the individual listing site, such as Vrbo, Airbnb, Houfy, etc.
- If the channel listings are not paused/delisted, they are considered to be active and are still able to accept bookings. However, those bookings will not appear in OR as the API connection has been severed.
- Hosted Website
- PM Owner Configuration
- Mutual Blocking
- Calendar Imports/Exports (iCal)
To disable a property in OwnerRez, navigate to Properties and the specific property you wish to disable, as shown below.
Select Disable from the upper Actions drop-down list.
On the next page, Disable Property, click Yes, disable this property.
Your property is now disabled, as shown below. Note the red DISABLED text on the pink background.
Notice that this OwnerRez account in the example above has no other active properties in the system. This alert will only display if users have no other active properties and but clicking on the Fix it now link will take users to the process to add a new OwnerRez property.
When users attempt to disable OwnerRez properties with future bookings, they will receive an error that the property cannot be disabled with future un-canceled bookings.
Once any future bookings are canceled, users will be notified of any applicable Damage Protection policies that are eligible for reimbursement after the property has been disabled.
Users can enable a previously disabled property by following the instructions in the Re-enabling a Property in OwnerRez section.
Pause/Delist Channel API Listings
You've disabled your OwnerRez property so you should be good to go right? Maybe, maybe not. If your property is API integrated with any listing sites, such as Airbnb or Vrbo, you are NOT done. If your API integrated channel listings are not paused/delisted, they are considered to be active and are still able to accept bookings. However, those bookings will not appear in OR as the API connection has been severed.
- Each listing will need to be paused/delisted on the individual listing site. Below is a list of some of the more common listing sites.
- Vrbo
- Airbnb
- Houfy
- getawayGoGo - Login to your getawayGoGo account. Navigate to Manage Property, where you should see a list of your properties. Click Off the property that you want to deactivate.
Re-enabling a Property in OwnerRez
Find yourself ready to place your property back on the vacation rental market and need to re-enable a property in OwnerRez?
To re-enable a property in OwnerRez, navigate to Properties. The OwnerRez Property list defaults to Enabled properties only. Locate your disabled property by either clicking on the green X to the right of Enabled or clicking on the green Show All.
Your disabled property will now be displayed with the tag in the Status column. Click on the property number link.
Notice that this OwnerRez account in the example above has no other active properties in the system. The Fix it now link in the pink alert bar links sends users to a page to add a new OwnerRez property which is NOT recommended when users want to re-enable a previously disabled property.
OwnerRez users can Re-enable their previously disabled property by clicking on the disabled property # link.
From the upper Actions drop-down menu, select Re-enable.
On the Re-Enable Property page, click on Yes, enable this property.
Before enabling your property, pay close attention to the warning on this page.
Are you sure you want to re-enable this property?
When properties are disabled, we delete many connections, including:
- Channel API Connections
- Hosted Website
- PM Owner Configuration
- Mutual Blocking
- Calendar Imports/Exports (iCal)
After re-enabling this property, you need to go through each area to reconfigure. Re-enabling this property will not automatically reconnect mutual blocking, channels, or anything else.
Check all your calendars, rates, triggers, etc. to reconnect them to the re-enabled property!
Your property has now been re-enabled. Notice that the red Disabled text on the pink background is no longer there and has been replaced with the yellow enabled background, as shown below.
It also appears in the Property list as Enabled in the Status column.
What to do in the event of a Catastrophe
Unfortunately, unforeseen, and completely out of our control, catastrophes such as floods, fires and hurricanes can happen! OwnerRez sincerely hopes that this doesn't happen to our users, but these unexpected circumstances may occur.
Users that know that their vacation rental property is going to be offline and unable to be rented for months, or more, while repairs (or rebuilding) occur should follow these different scenarios, based on their expected downtime, as the best course of action after a catastrophe.
- Less than 1 Month
- Cancel any bookings for the affected property.
- Add Calendar Blocks to the affected property.
- Change the Property Description to describe to potential guests what the situation is and when the affected property is expected to be available again.
- Down 1 to 6 Months
- Cancel any bookings for the affected property.
- Consider Disabling the affected property in OwnerRez.
- Leave your OwnerRez account active and just pay the minimum monthly amount so you still have OwnerRez access so it's easier to restart when the affected property is available again.
- Down More than 6 Months
- Cancel any bookings for the affected property.
- Close your OwnerRez account by navigating to your Profile > Actions > Close Account.
- Pause/Delist Your Channel API Listings.
- When your affected property is available again, reenable your OwnerRez account.