The OwnerRez Story
We're really good software engineers, but we're also vacation rental homeowners and property managers. For more than a decade, we devoted ourselves to providing really good vacation rental experiences for guests. Now, we devote our time to providing really good software for vacation rental owners and PMs.
About those Chris & Paul guys...
For years, you've seen our names all over blog posts, forum topics and support tickets, but here's what we actually look like! That's Chris on the left and Paul on the right.
We've been building software together for two decades in one form or another. We've worked for tiny non-profits, massive media corporations, soulless government agencies and everything in between.
We've designed giant distributed web systems, built translation tools for Afghan recovery services, worked on desktop and mobile, and automated financial reports for election agencies.
We failed our way through countless startups and bounced around from Virginia and Florida to Texas, California and Arizona.
2007 - The Cabin on the River
About 13 years ago, we caught the vacation rental bug and decided to buy a cabin on the river.
Like most eager newbies, we paid too much and spent a ton of time renovating it, but what really stood out was the lack of management options in the industry - professional property managers charged too much and did too little, and there was a significant lack of simple, fast, clean tools for homeowners.
In the years that followed, we added more properties, and the problem worsened. Our professional PM continued charging too much and continued doing too little. Homeowner tools continued to be non-existent.
We decided to take over managing our properties, but the lack of good software was a problem.
This was before Airbnb existed, and Vrbo was a glorified classified ad site. FlipKey, VacationHomeRentals and other listing sites produced quality leads. Booking.com would not enter the vacation rental world for another decade.
The big issue at the time was handling inquiry emails and syncing calendars. The idea of syncing listing content (photos, amenities, description), rates and rules was a far-off fantasy that never entered our mind.
During the early years, we kept reviewing new products but kept coming up empty.
Some tools helped us manage the physical properties (eg. cleaning), but didn't offer ways to book. Others only concentrated on booking features but didn't let us sell add-ons like Travel Insurance or search and report well. Almost none of the tools integrated with our website and the ones that did were clumsy and inefficient. We wanted to be able to generate custom quotes that didn't reserve time until the guests finalized it themselves. In fact, we wanted guests to do just about everything themselves - including enter their own credit card information - and we wanted all this in a beautiful, modern application that was light, fast and powerful.
The pretty software was one dimensional and rigid. The ugly software was... well ugly and slow. Escapia cost a fortune and was more of an accounting product than a booking product or PMS.
We knew what features should have been available because we knew how we would have built them. But we couldn't find what we wanted.
So we got to work.
See what our customers are saying about OwnerRez
OwnerRez is the world's most powerful vacation rental management platform and the foundation that homeowners and PMs rely on.
Easy to use, great Customer service
My experience from the very start has been great. I really like their user interface and support. The way...
Sophisticated & Comprehensive PMS, perfect for small operators
Seamless and professional so far and really quite a pleasure to deal with. I'm a happy customer. The product...
The Eagle Has Landed
Very supportive with gentle, tactful reminders on the implementation progress and the remaining time left to fulfill the Client's...
SUPER HAPPY!! Coming from Guesty, it has been a great experience overall!! The impressive, timely support team. SO HELPFUL...
OR- great software, a lot to learn!
great for channel management... experience is good... wish I had someone to call when I cant find things even...
The support team was always prompt and address any question immediately.
The support team was always prompt and address any question immediately. Every feature of Ownerrez fits our needs and...
Loving OwnerRez...If you have your own vacation rental website, OwnerRez's plugins are well thought out and very simple to...
Peace of Mind at Dragonhead Retreat
Just wish I had found OwnerRez in my first year of having vacation rentals. Their common sense, timely tools...
Robust system with amazing support
I recommend OwnerRez to every property manager I meet. Enough said. It covers everything I need it to do....
OwnerRez is Great!
It's easy to use and the customer service is top notch. It's easy to use and the customer service...
Great system! Great customer service. It’s just great! 😁
Great system! Great customer service. It's just great! https://static.xx.fbcdn.net/images/emoji.php/v9/t85/1.5/24/1f601.png
Unprecedented Efficiency with OwnerRez Property Management Software
I can't help but gush about the incredible functionality and effectiveness of the OwnerRez Property Management software. As an...
Rated 5.0 out of 5 based on 238 reviews on Capterra Facebook G2 SA and Trustpilot