The OwnerRez Story
We're really good software engineers, but we're also vacation rental homeowners and property managers. For more than a decade, we devoted ourselves to providing really good vacation rental experiences for guests. Now, we devote our time to providing really good software for vacation rental owners and PMs.
About those Chris & Paul guys...
For years, you've seen our names all over blog posts, forum topics and support tickets, but here's what we actually look like! That's Chris on the left and Paul on the right.
We've been building software together for two decades in one form or another. We've worked for tiny non-profits, massive media corporations, soulless government agencies and everything in between.
We've designed giant distributed web systems, built translation tools for Afghan recovery services, worked on desktop and mobile, and automated financial reports for election agencies.
We failed our way through countless startups and bounced around from Virginia and Florida to Texas, California and Arizona.
2007 - The Cabin on the River
About 13 years ago, we caught the vacation rental bug and decided to buy a cabin on the river.
Like most eager newbies, we paid too much and spent a ton of time renovating it, but what really stood out was the lack of management options in the industry - professional property managers charged too much and did too little, and there was a significant lack of simple, fast, clean tools for homeowners.
In the years that followed, we added more properties, and the problem worsened. Our professional PM continued charging too much and continued doing too little. Homeowner tools continued to be non-existent.
We decided to take over managing our properties, but the lack of good software was a problem.
This was before Airbnb existed, and Vrbo was a glorified classified ad site. FlipKey, VacationHomeRentals and other listing sites produced quality leads. Booking.com would not enter the vacation rental world for another decade.
The big issue at the time was handling inquiry emails and syncing calendars. The idea of syncing listing content (photos, amenities, description), rates and rules was a far-off fantasy that never entered our mind.
During the early years, we kept reviewing new products but kept coming up empty.
Some tools helped us manage the physical properties (eg. cleaning), but didn't offer ways to book. Others only concentrated on booking features but didn't let us sell add-ons like Travel Insurance or search and report well. Almost none of the tools integrated with our website and the ones that did were clumsy and inefficient. We wanted to be able to generate custom quotes that didn't reserve time until the guests finalized it themselves. In fact, we wanted guests to do just about everything themselves - including enter their own credit card information - and we wanted all this in a beautiful, modern application that was light, fast and powerful.
The pretty software was one dimensional and rigid. The ugly software was... well ugly and slow. Escapia cost a fortune and was more of an accounting product than a booking product or PMS.
We knew what features should have been available because we knew how we would have built them. But we couldn't find what we wanted.
So we got to work.
See what our customers are saying about OwnerRez
OwnerRez is the world's most powerful vacation rental management platform and the foundation that homeowners and PMs rely on.
Always quick to respond and always going above and beyond to help
I began using Ownerrez several years ago to keep up with reservations for our short term vacation rental. I...
OwnerRez is great!!
Customer Service is unbeatable I discovered that we had accidentally signed up for 2 subscriptions and [SENSITIVE CONTENT HIDDEN]...
Great Software, Great Price, Great Support - What's Not to Love?
They are just an overall complete solution... Great Price, Great Support, Great Feature set. I wish I would have...
Best experience ever!
Amazing! I can't say enough about my positive experience with OwnerRez. I've been in real estate (sales & property...
Best customer support ever!
My biggest business problem is, what's going on right now, today? The different screens I have at my fingertips...
Their support team is responsive, precise and professional!
We just set up our new vacation rental www.mauilovevacation.com at OwnerRez and I can't say enough about my positive...
Keep up the good work and many thanks!
We recently refinanced one of our vacation rentals. It was very challenging because of the pandemic, but we were...
Definitely worth the investment!
I have recently started using OwnerRez for our vacation rental. While the setup does take time, they are with...
Superb Customer Service
I cannot say enough about their customer service. Always quick to help and always goes beyond what is required....
OwnerRez is super easy to use and the support team is quick to respond to my many of questions
OwnerRez is super easy to use and the support team is quick to respond to my many of questions....
The Best EVER
OwnerRez allows me to manage properties from one platform with multiple listings. There's really no better alternative! Everything is...
Highly recommend for ease of use and customer service!
Paul W was excellent in solving my issue of having 2 accounts signed up. I have never waited more...
Rated 5.0 out of 5 based on 125 reviews on Capterra Facebook GetApp and SoftwareAdvice