OwnerRez saved my butt this past month. I had a burst appendix and was in the hospital for almost two weeks. Luckily I had set up all of my triggers and marketing material before I got sick so all I had to do was answer a few easy inquiries. I managed to book 6-7 reservations and run everything while I was ill. What a relief!
They are just an overall complete solution... Great Price, Great Support, Great Feature set. I wish I would have found them before I made the mistake that cost me thousands of dollars in implementation costs and improperly collected (ie not collected) taxes.
OwnerRez is full featured Property Management software. Our goal when embarking on the journey of finding a solution was to be as hands off as we could be. With OwnerRez someone can book a property, pay online, receive all communications needed for arrival, have door locks added to the appropriate home automation system and have the cleaning scheduled....
They are just an overall complete solution... Great Price, Great Support, Great Feature set. I wish I would have found them before I made the mistake that cost me thousands of dollars in implementation costs and improperly collected (ie not collected) taxes.
Pros
OwnerRez is full featured Property Management software. Our goal when embarking on the journey of finding a solution was to be as hands off as we could be. With OwnerRez someone can book a property, pay online, receive all communications needed for arrival, have door locks added to the appropriate home automation system and have the cleaning scheduled. (Granted there are some 3rd party integrations here but the integrations are so solid that we don't have to worry about them) OwnerRez is easy to use. The database is built in a way that it is fully relational. You can look at a guest, see all of their bookings, click on the booking and have all relevant data including communications to/from the guest right there at your finger tips. Support with OwnerRez is top notch. I've never talked with them on the phone but their email response times are exceptional and their solutions detailed and comprehensive. You do not have an "expensive" onboarding team to walk you through step by step... but with OwnerRez we didn't need it. Watched a couple of videos, followed some checklists and we were up and running in a matter of a week. We spent 5 weeks with another solution and when it came time to go live we had one OTA connected and it was not calculating tax correctly. Literally we had all OTAs connected to OwnerRez in a week and were managing our complete portfolio with virtually no hiccups.
Cons
OwnerRez is extremely feature rich. I wanted a single solution for all aspects of our business but ultimately I have decided to let the experts in Housekeeping and Guest Portals do what they do best and just integrate to OwnerRez. Perhaps someday they will add that functionality.
Customer Service is unbeatable
I discovered that we had accidentally signed up for 2 subscriptions and [SENSITIVE CONTENT HIDDEN] was able to mend the situation in less than 2 days. I love it!
I discovered that we had accidentally signed up for 2 subscriptions and [SENSITIVE CONTENT HIDDEN] was able to mend the situation in less than 2 days. I love it!
Cons
I wish we could send mass emails to previous guests instead of exporting guest lists and manually emailing
Paul W was excellent in solving my issue of having 2 accounts signed up. I have never waited more than 1 day for an answer from someone on the OR team. Highly recommend for ease of use and customer service!
Thanks again for taking the time to talk to me the other day. We've migrated all of our data from Track, updated our website to use the OwnerRez widgets, pushed our properties to AirBNB through OR, are taking new reservations in OR, and are thoroughly happy. I've looked at a lot of your competitors and your product stands head and shoulders higher but is at a price point that makes sense for small businesses like ours.
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