By Richard M., Property Manager, 41 properties
– written on
Capterra
Renters are able to book without our intervention. We can list on multiple channels and control from one.
Very full featured. Can tailor it to exactly what we need to do, very detailed.
It's very full featured, so there is a definite learning curve to use it. Their helpdesk has been very supportive.
By Brandon P., Homeowner, 3 properties
– written on
Capterra
By Michelle B., Homeowner, 13 properties
– written on
Capterra
As with any setup, it's quite a process but very worth it. If you have the time and the patience definitely use Ownerrez. If you like to be hands on and not under the control of a software company, this is it. My overall experience has been good.
This software really helped to streamline my rentals. Now the calendars synch quickly after a reservation has been made. It's nice to add additional photos or other listing changes and both Airbnb and VRBO are changed.
Not having phone support. Although [SENSITIVE CONTENT] usually responds quickly, it can be difficult conveying an issue.
By Leonardo D., Property Manager, 30 properties
– written on
Capterra
Best for the price
Price, easy to use, API, guest messages including email and sms, customer service, constant platform updates and improvements.
Poor owner portal and just major API channels connect
By Jon S., Property Manager, 12 properties
– written on
Capterra
The support is worth the product price alone. Any issues that I have experienced using this system have been few but the support staff is literally just an email away. No waiting on hold for hours to get somebody who doesn't care and works in a call center. These are real people who work with the software everyday.
It's pretty easy to set up and very intuitive. I didn't know anything about Property Management going into this but the OwnerRez Software makes everything so easy.
The reporting/statement system isn't very robust but it gets the job done.