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The OwnerRez Blog

A blog about our thoughts, services, upcoming features and the industry at large.

The OwnerRez Blog

Booking email search, grids, enhanced filtering and sorting

The booking email tab has had information about triggered email that has been sent or will be sent, but not a place where you can see all communications in one spot.

To fix that, we've added a new search in each booking on the email tab that will search for all emails sent and received for that booking -- including quote, inquiry, payment etc. emails. If you click the link:

It will take you over to the main Email tab (at the top), filtered to show just for that booking:

This leads into the new filtering support we've added to grids. The grids everywhere in the app have had inline filter support for awhile. We've recently added a couple more things to make filtering easier and faster, so let me walk you through a few different things you can do on grids...

Advanced Filtering

To add more power to filtering, we've added a new form filtering mode. To access it, use the Filter button above the grid:

This allows us to add more filters. In this example, I used one for whether the renter agreement is signed. If there's something that'd be useful to you for filtering, let us know.

Inline Filtering

This is the original way of filtering that's supported on most grids. Under each column heading there is a display of the current filter for that column. If you click it, it will open and allow you to change the filter:

This is great for quick filtering, but a bit limited in more advanced scenarios.

Sorting

While we're talking grids, I wanted to mention another thing you can do -- sort a column by clicking on it. Each grid has a default sort, but you can change the column or sort order by clicking on the column:

Emerald Coast by Owner - new regional listing site

Emerald Coast by Owner

Continuing in our march to support local/regional listing sites, we've just added integration with Emerald Coast by Owner -- an up and coming listing site for the Gulf Coast of Florida and Alabama.

We receive inquiries from ECBYO through our email parsing engine. We also support two way calendar sync with ECBYO through our iCal calendar import and export.

Once you get your listings set up on Emerald Coast by Owner, use the following guides to get integrated with OwnerRez:

If you use or own a regional listing site and are interested in OwnerRez integration, let us know and we can explore that process with you.

An Open Letter from the Founders about Pricing (To Legacy Users)

(If you joined in 2017, nothing to see here, keep walking :-)

Dear Legacy Users,

The time has come to talk about pricing.  Yes that pricing - the price you pay OwnerRez to use our awesome software.

Back when we started OwnerRez in 2009, per-booking pricing made a lot of sense for us and for you. You generally did all of your bookings yourselves, through OwnerRez, and blocked off times were typically used for things like maintenance or your friends staying at the property.

In the intervening years, the model has changed. With the rise of AirBnb and now VRBO's new fee model, a good chunk of bookings are done on other sites and then imported into OwnerRez for tracking, management, reporting, etc. We now have a fair number of users where the majority of their use is imported bookings and blocked-off time, and many users do nothing but use OwnerRez as nothing more than a calendar synchronization hub.

That's a problem for us, because we don't get paid ;-)... but it also presents a quandary for users to decide whether they want to add a booking done on AirBnb or VRBO to OwnerRez so they can use all of the features we offer, like scheduled and triggered emails, reporting, searching, travel insurance, and much more.

We thought through all of that, and came up with the idea to switch to a per-property pricing model vs. the per-booking model we had before. That way, there's no question on whether to book or block and you can add as much information to OwnerRez as you need. You can set up processes like pre-arrival emails and post stay review requests and have them applied across everything instead of only working for bookings made in OwnerRez because AirBnb/VRBO sourced ones are blocked off time.

We've actually had this new pricing structure up, live, for a few months now.  You can see it on our main pricing page:

https://www.ownerreservations.com/pricing

We also added a support article about how the pricing breaks down including premium features:

https://www.ownerreservations.com/support/articles/costs-and-fees

As we watched and analyzed the new pricing model, we made adjustments and then made some models for what fees would look like for many different types of users - mom and pops, mid size, large PMs, etc.

We feel that the new pricing model is fair, easy to understand and provides a great platform for the future - both for users and our internal business needs.

The time has come to ask our Legacy users (those users who signed up prior to 2017) to join the new pricing model.

You can do this already by clicking on the "Change to Normal Pricing" button on your account billing page.

Many Legacy users have already seen the button and moved over- thanks for that!

For everyone else, please take a moment to use the pricing calculator to see what your monthly rate would be.  Then use the "Change to Normal Billing" to move over.

If you have any questions or concerns, just shoot us an email or comment on this blog post.  We'll explain whatever we can!

By May 1 2017, we would like all Legacy users to have transitioned to the new pricing model.  After May 1, we will begin reaching out to Legacy users directly to help with the transition.  We will not be supporting Legacy pricing past May 1.

If your business situation is such where this pricing just won't work for you, let us know.  We'll work with you. We'll talk with you about your business and what works.

Finally, please understand that we spent a long time agonizing over these decisions: what the pricing should be, what is fair for users of different sizes, what revenue our business needs to stay healthy, and a lot more.  None of these decisions were made lightly.  In fact, we originally started the research for "coming up with better pricing" almost 2 years ago.  We changed, paused, pivoted and delayed several times over those 2 years to make sure we were getting it right.

As a business, we are deeply committed to being the best vacation rental software on the market.  That commitment only gets stronger every day!

-Paul and Chris

Share your widgets with a link -- no website required

We adding a lot of widget improvements recently. Here's one more thing. Widget sharing, aka hosted widgets!

We've had widgets for awhile, and have added hosted websites recently. Sometimes you need something in between the two, whether that be to share a calendar with housekeeping, give a special quote link to a guest, or what have you.

So we added hosted widgets. Any widget you have currently can be accessed using a special link that you can share via email etc. That link will show the widget on a page branded with your form header and footer.

So go to any widget and grab this link (or use the Preview button):

You'll be taken to a clean page, hosting the widget, and including your information:

If you choose "All Properties" in the widget settings, a property selector will appear if you have multiple properties to allow selection of the property.

Share that link with people you want to have access to the widget and they will be able to access it as long as you have it enabled.

Year calendar widget released

Hot on the heels of the rates widget, we have released another highly requested widget. Meet the 12 month calendar/year calendar widget:

You can add this to your account in the Settings > Widgets section, by clicking Create Widget and selecting Year Calendar Widget.

We're now up to four different calendar widgets. Here's a refresher on the other three...

Month Calendar

Three Month Calendar

Ribbon Calendar

We've also got several other announcements queued for later this week and next week, so keep your eyes peeled!

What is OwnerRez?

We are an online booking service for vacation rental property that helps managers and owners save time, create quotes and bookings faster, look professional and keep detailed records without needing an accountant or staff.