Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings

Bookings & Quotes

Damage Protection

Data Management

Door Locks

Dynamic Pricing Integrations

Email Template Library

Guests

Hosted Websites

Listing Site Integration

Messaging

My Account

Other Integrations

OwnerRez API

Payment Processing

Privacy & Security

Properties

Property Management

Property Sharing

QuickBooks Integration

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Taxes

Technical Stuff

Travel Insurance

Verified Email Domains

Widgets

WordPress Plugin

Channel Management

Payment Processing

Testing

Change Log

2022

2021

2020

2019

API Integrations - Property Field Quirks

Our Channel Management feature is extremely powerful and can greatly simplify your channel advertising. Learn how it works by reading our Channel Management Overview article.  The most powerful part of our Channel Management is the API Integrations we have with certain channel partners.

However, each API Integrated channel has different sets of fields they support with lots of overlap between them. Even if they support the same field, there are differences in what the field means or how you are limited in using it.

To make matters worse, some of the fields have hidden interactions with various channels.  For instance, if you select both option A and a different option B, you may get some third option C appearing in the channel that doesn't appear in OwnerRez at all.

This document is an attempt to record and explain these complexities.  As the channels are constantly adding new amenities and features, it will likely not be fully up-to-date - if you find a new such interaction, please let us know!

Health & Safety and Vrbo

The health and safety amenities are populated automatically based on your property rules.

1) The "Is Your property implementing"  section expands to show the safety procedures you've selected, and will automatically load those from OwnerRez:

2) The "self checkin" option populates based on whether you've selected that sort of checkin (screenshot 2)

3) The time between bookings populates based on your required gaps rule (screenshot 3)

Vrbo API unsupported amenities

When API integrated with Vrbo, OwnerRez will push all amenities that the API connection supports. However, there are some amenities that Vrbo doesn't support in their API, so they can't be pushed once API connected.

Known unsupported amenities:

  • Basic soaps
  • Blender
  • Coffee Grinder
  • Hangers
  • Kettle
  • Lobster Pot
  • Outdoor furniture
  • Paper towels
  • Shampoo
  • Shower Gel
  • Toilet paper

Known buggy amenities with open Vrbo issue reports:

  • EV car charger
  • Fire pit

Unfortunately, it is also not possible to set these amenities directly in the Vrbo control panel - or rather, it is, but it won't stick.

Vrbo periodically adds unsupported amenities to their API, and OwnerRez is quick to add support at our end, so eventually these amenities will be useable.

Airbnb API unsupported amenities

When API integrated with Airbnb, OwnerRez will push all amenities that the API connection supports. However, there are some amenities that Airbnb doesn't support in their API, so they can't be pushed once API connected.

Known unsupported amenities:

  • "Safety Considerations"
    • Pool/hot tub without a gate or lock
    • Nearby lake, river, other body of water
    • Climbing or play structure
    • Heights without rails or protection

Airbnb periodically adds unsupported amenities to their API, and OwnerRez is quick to add support at our end, so eventually these amenities will be useable.

Airbnb "Cooking Basics"

Airbnb has a special "Cooking Basics" amenity.  In OwnerRez, this is represented by selecting both Spices/Pantry Items and Pots & Pans:

Spices/Pantry Items and Pots & Pans won't appear in Airbnb - but, if you select both of them, you'll get the "Cooking Basics" amenity.

Airbnb "Essentials"

Airbnb has a special "Essentials" amenity.  In OwnerRez, this is represented by selecting all of the following: Linens Provided, Towels Provided, Basic Soaps, Toilet Paper.

Airbnb "Pool"

Airbnb has only a single "Pool" amenity, so regardless of which type of pool (Communal, Private, Indoor, Heated) is selected in OwnerRez, that will trigger the Pool amenity on Airbnb.

Airbnb No Children

If your property does not allow children, make sure to set that in your Property Rules. For Airbnb to honor that restriction, you'll also need to go to the Amenities page for the property, and in the "Suitability" section provide a brief explanation of why children are not allowed. For example:

Airbnb Hot Tubs / Jacuzzis

Airbnb has only a single Jacuzzi/Hot Tub amenity. If you've got an indoor whirlpool tub, you'll need to select the Hot Tub amenity for it to appear at all - but, you may also want to note specifically in your listing description that even though Hot Tub is the amenity shown, it is not an outdoor style one that people may be thinking of.

It does not matter whether you select "Hot Tub" or "Jacuzzi" in OwnerRez (or both) - it'll still end up as the Jacuzzi/Hot Tub amenity in Airbnb.

Airbnb Professional Properties

Most listing channels allow you to categorize your property listing to better describe what it is - a House, a Room, perhaps an Estate, maybe even a Lighthouse. Generally this is pretty straightforward - there's a list, and you pick what's most appropriate. Each channel has its own list, of course, so OwnerRez offers a list for each major channel in the Amenities area to choose from.

With Airbnb, though, it's not that simple - some of the entries on their list are considered "professional hospitality businesses". If you choose one of those types, your account will be converted to use the Simplified Pricing mode (sometimes called host-only fee) -- so we don't show them in the property type list by default.

These special property types are considered "professional hospitality businesses":

  • Bed And Breakfast
  • Hotel
  • Boutique Hotel
  • Farmstay
  • Lodge
  • Hostel
  • Minsu
  • Ryokan
  • Pension
  • Heritage Hotel
  • Casa Particular
  • Aparthotel
  • Resort
  • Serviced Apartment

In order to be able to choose any of the above property listing types, edit the settings on the Airbnb API connection in OwnerRez and enable the "professional hospitality business" option.

Then go back to the Amenities page for the property and you'll see those items appear in the list.

Airbnb Common Spaces

You can designate a room as a "common space". You can even put a bed (e.g. a sofa-bed) in that room. But it may not appear exactly as you intend.

Airbnb has some magic where, if you have a common-space type room, and also have a living-room type room, they only show the living room - the common space vanishes entirely. This happens because they used to combine all non-bedroom beds into one common-space room, then later on they added the concept of distinct room types.

If your common-space-type room is not appearing in your Airbnb listing, change its type to living-room or some other type.  That should fix it.

Crib Notes

Is a crib a bed?  It sure seems like one, if you're a baby.  But, most guests looking for an apartment with "two beds" won't be too pleased if one of them turns out to be a crib.

And, surprise surprise, the channels handle this ambiguity differently:

Airbnb has three relevant options:

  1. crib Amenity
  2. pack-n-play Amenity
  3. crib in a specific Bedroom, selected as you would a bed type

Vrbo supports only two of those options

  1. pack-n-play Amenity
  2. crib in a specific Bedroom, selected as you would a bed type

If you put a crib in a bedroom in OwnerRez, that gets sent to the listing channel as a bed - and, it's treated accordingly, including indicating the number of beds as well as the "sleeps" count in each room and overall.

If you set the "pack n play" or crib Amenity instead in OwnerRez, then that gets sent as an Amenity, which is not a bed.  In most cases, that may be a more appropriate way of actually indicating to your guests the useful capacity of your property, than by the apparently more accurate description of a "crib" as a bed.

A Bed in the Bathroom?!?!

Would you believe Airbnb allows you to list a bathroom with a bed in it?

You can actually configure this in OwnerRez, too - but, OwnerRez considers this to be an error, and does not push the bed via any API connections.

Airbnb Baths and Showers

Guests want to have a detailed, accurate understanding of the facilities they'll have available when they are at your property.  OwnerRez supports the ability to configure your rooms specifically, including the specific facilities available in each bathroom - bathtubs, showers, etc.

Unfortunately, Airbnb doesn't support this level of detail - in particular, they do not have an amenity of "shower".  The assumption is that, if you have a bathtub, you have a shower - if that isn't correct, and you only have a tub with no shower, you'll need to select the tub (since you do in fact have one), but also to make sure to clearly explain the absence of a shower in your property description.

And, what about the opposite - a standup shower with no bathtub?  Airbnb doesn't support that either, and doesn't allow the obvious solution of selecting "bathtub" - because you do not in fact have a tub.  The problem with doing that is that your amenities won't show any way for guests to clean themselves, which might put off some from renting.

The takeaway here is, if your bathroom is anything other than a regular bathtub with a shower, be very careful to specifically detail exactly what you do and don't have, in your property description.  Otherwise you'll be liable to a protest from a guest with a forced refund, bad review, and possibly delisting for fraud.

Airbnb's "The Space" field

Airbnb displays a field labeled "The Space".  In OwnerRez, this field is populated from the Short Description or the Accommodations Detail field - they both display in that "About The Space" are on Airbnb, one at the top with no header and then one under a "The Space" header.

But, Airbnb really doesn't want this area empty.  So, even if you clear both of those fields in OwnerRez, whatever was already displaying in Airbnb will stay there.  You have to have something there - so, at least put in a few words in order to replace whatever was there before that you wanted to get rid of.

Airbnb Room Photos

Airbnb now allows you to associate specific photos with specific rooms or amenities. This helps guests know exactly what each room looks like.

But there's a catch - in order for Airbnb to display photos associated with your rooms, you must associate at least least one photo for every room. If you skip any, they'll all be ignored.

Security Cameras

The listing channels require disclosure of any security cameras or similar monitoring systems. If this isn't done, guests can demand a full refund, and your property may even be delisted. OwnerRez lets you inform guests of surveillance equipment, in the Amenities area under Cameras/Surveillance. If this option is selected, it will be automatically transmitted to Airbnb via the API connection, meeting their requirements.

Unfortunately, Vrbo's API connection does not support this setting - just checking the box in OwnerRez won't do anything on Vrbo.  Best practice is to specifically state the presence of surveillance equipment in your Description, that way nobody can argue they weren't informed in advance.

Murphy Beds

Murphy beds are a classic way to provide a full-sized bed in minimal floorspace.  Since they usually use a real mattress, they're more comfortable than an air mattress or futon, so it makes sense to advertise them specifically.  OwnerRez and Vrbo allow you to do that.

Unfortunately, Airbnb does not - if you select the "Murphy bed" option in OwnerRez, it will appear in Airbnb as a floor mattress, since that's the closest option they have.

Airbnb Free Parking

Airbnb's property search has a filter for Free Parking.  In Accommodations, OwnerRez also has a checkbox for Free Parking - but, they are not the same thing.

What Airbnb is looking for, is represented by a different checkbox on Accommodations: Free Parking On Premises.  Free parking on the street isn't good enough.