When guests book using an OwnerRez Hosted Website, or your own website using OwnerRez Widgets, they are taken through a checkout process that will offer them the option of adding travel insurance, if you have this activated in OwnerRez. You can check if this is enabled by going to Settings > Travel Insurance.
When guests are booking on a major listing site like Vrbo or Airbnb, of course, they aren't going to go through this process. In order to offer them travel insurance, you have to set up an email template to go out after the fact, asking if they would like to purchase it.
For other examples of email Templates, check out the Email Template Library - Overview.
Sample Email Template
Create a Booking-type email template in OwnerRez with the below subject and body:
Subject:
Travel Insurance for {PNAME}
Body:
Hi {BGFIRST},
Thanks for booking {PNAME}!
I have entered your {BSOURCE} booking into our system.
We would like to offer you travel insurance through our main booking system. If you are interested and would like to purchase insurance, click the following link:
{BUTRAV}
If you could take care of this ASAP, this will ensure you have travel insurance for your booking at {PNAME}. Travel insurance may only be purchased for a limited time after the booking is made, so don't delay!
Talk to you soon and thanks for booking!
-{MYFIRST}
Create Trigger
Now you need to create a trigger to send this email to the guest after you get a booking that needs it. You can do this under Settings > Triggers by creating an Event Based trigger. Use these settings, and select the Email Template you created in the previous step:
Make sure to also select the appropriate channels:
Channel Bridge
If you are using API connections, this email will be automatically sent when needed.
If you are using Channel Bridge, don't forget to check the "Send Create Triggers" checkbox:
