Experience the difference of "Elite".

Getting Started

Core Concepts


Bookings & Quotes

Damage Protection

Data Management


Email Template Library



Hosted Websites


Listing Site Integration


My Account

Payment Processing

Privacy & Security


Property Management

Property Sharing



Renter Agreements




Security Deposits

Suppressed Email Addresses



Team Access

Technical Stuff

Travel Insurance

Verified Email Domains


WordPress Plugin

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge


OwnerRez APIs

Payment Processing


Change Log





2020 - Update July 27, 2020


  • Added option on door locks to generate codes for blocks in addition to bookings
  • Updated calendar import (iCal) to check for wider range of matches when reactivating cancelled bookings
  • Added export for seasonal rates
  • Fixed speed issues on communication history lists
  • Added Tags feature
  • Updated tax reports to not include booking charges that have no tax line items, by default, even if booking charges are marked as taxable
  • Fixed Vrbo API rates logic to evaluate date criteria separately instead of together
  • Added ability to refresh Airbnb API contact info (admin-initiated)
  • Fixed Channel Bridge to handle booking matches where there is no token and row is skipped
  • Fixed Airbnb API to overwrite all availability rules on the Airbnb listing even if they won't be used
  • Fixed Excel exports to properly format number columns
  • Fixed hosted website menus to respect the order of child pages
  • Updated surcharge logic to only evaluate season criteria on arrival day only
  • Fixed Travel Insurance to not allow the 'required' or 'selected' option on rules
  • Fixed phone error messages to be clearer that they are phone number related
  • Fixed typo (missing space before "manually") on the booking overview tab
  • Fixed property descriptions to allow angle brackets and not error
  • Updated property calendar settings to remove mutual blocking when disabling properties
  • Fixed bedroom drop-down to only show valid options
  • Fixed widgets to not show Pets drop-down if none of the account's properties allow pets
  • Added support link to the warning that shows when guest is supposed to pay by check
  • Fixed wording on scheduled security holds to referenced "hold" instead of deposit
  • Fixed property rules to remove the word "checkout" which is confusing
  • Fixed reviews to make filtering by property work again
  • Fixed SMS sending to not try to deliver an empty message (eg. bad attachment)
  • Fixed SMS bad delivery email to reference the thread, not the contact info
  • Fixed SMS preview for SMS templates (ie. text template) so show correct fields after selecting different bookings
  • Fixed bug where SMS templates were not showing in the trigger template drop-down correctly
  • Updated SMS sending to show all SMS numbers to select from when more than one exists
  • Allow sending non-image files in messages by uploading the file and showing a link to it instead of the image
  • Added ability to select messages (Air or SMS) and mark as read or unread from the inbox
  • Added filter on the inbox to filter for read/unread and delivery status
  • Added indicator on inbox and message thread for the type of message (Air or SMS)
  • Fixed mobile view of inbox to show name above message in a more-readable layout
  • Updated Email History to Communication History and added tabs for SMS, Calls and Airbnb messages
  • Added ability to move a message to a different guest from the conversation thread
  • Updated support articles to auto-shrink all sidebar categories other than the one the current article is in

Support Articles