OwnerRez can automatically integrate codes for your PointCentral door locks. Each time a booking is created, OwnerRez will automatically obtain the door lock code without you lifting a finger! If the booking moves properties or changes dates, a new code is obtained so that the guest will always be sent a valid code for their stay.
If you want to use PointCentral door locks, all the details are below.
- Setting Up the Integration
- Code Generation and Capabilities
- Changing Channel Managers
- Common Issues and Questions
The next screen allows you to configure the credentials for communicating with PointCentral's servers. They only require a username and password. This is NOT an OwnerRez credential, it is the username and password you used to set up your PointCentral account in accordance with the user's documentation that came with your lock.
By default, codes are limited to the specific check-in/check-out times of the booking with a 1 hour grace period. You can alter the grace period, turn it off, or make the code work all day. We recommend at least some grace period, and we recommend caution before turning it off. If there's no grace period, the system will create codes that limit the guest to the exact times of their booking based on the check-in/out times on their booking or property. While this may seem good at first, keep in mind that it means the guest will not be able to get in if the time on the lock is slightly different then expected. For instance, you could have Daylight Savings Time not configured on one side or the other. Another example is where the guest checks out a few minutes late and, after carrying items out to their car, can no longer get back inside the property.
Once the record is created, you will see a page showing the integration and a Property Mapping section. Note that individual locks are not mapped to properties, instead you map on a site by site basis.
Click the Change button on the Property Mapping and select which device to use for which property.
It is not necessary to select a lock for every property. You may have properties that do not have a lock installed - leave those blank. If blank, OwnerRez will consider that property to not have a lock and no code generation will occur for bookings at those properties. You may also have locks of different types at different properties -- in that case you can set up lock integrations of different types and map them to the correct properties
Now that you have lock integration configured, let's look at your bookings and the code generation side.
Format: 6 digit codes are generated automatically by the lock based on stay dates
Setting Codes: PointCentral does not support setting codes, only the auto generated code. Generating codes by guest phone number or random numbers are not supported.
Updating Dates: PointCentral allows you to modify the dates for a given code. If you change the dates for a booking, it is not necessary to generate a new code.
Canceling Codes: PointCentral does support canceling codes and they will be automatically canceled when a booking is canceled
Multiple Locks on one Booking: All PointCentral sites with the booking property will be programmed with the same code
- PointCentral doesn't program codes for individual locks, but on a site by site basis (where a site may have one or more locks)
Codes will be automatically generated for new bookings, or you can manually generate codes for existing bookings for a single booking or update many bookings at once by using our batch update tool.
If you have previously used a different channel manager with PointCentral and are transitioning to OwnerRez, the PointCentral server will generate new codes as required for your bookings as recorded in OwnerRez. Any previously generated codes will not be disabled - so, either set will work.
When configuring a new lock, you may receive the following error message:
Error generating code: Customer: has no valid access points.
This error is generated by PointCentral from their side, and indicates that you don't have the door lock hardware configured correctly in their system. Because OwnerRez doesn't communicate directly with your locks, but rather goes through PointCentral's servers, it's essential to first correctly configure your door lock in their system before attempting to use it in OwnerRez.