The Basics

• About OwnerRez
• How it works
• Requirements
• Bookings Display for Cleaners
• Costs & Fees
• Switching from a different vendor
• Mobile Phones and Tablets

Setting Up Your Account

• New registration
• Required personal information
• Adding a property
• Setup Wizard for rates and seasons
• Where's everything else?!
• Setup Checklist
• Setting up OwnerRez and adding widgets to your WordPress site
• Connecting VacationSoup to your OwnerRez account
• Concierge Setup Overview

Signing In

• Getting to your booking area
• Forgot your password?
• Forgot your email address?
• Security

Bookings & Quotes

• Inquiries, Quotes, and Bookings Overview
• Why you should create quotes instead of bookings
• Quote and Booking Reservation Process
• Pending Bookings
• No Instant Bookings
• Cancelling a Booking

Properties

• Sync Bookings to Google Calendar

Guests

• Guests Overview
• Creating new guest records
• Find, search and filter guests
• Problem Guests
• Email Blasts
• Tracking guest interactions through Google Analytics and Facebook Pixel

My Account

• Usage Pricing
• Legacy Usage Pricing
• Freezing Your Account

Settings

• Configuring travel insurance settings
• Payment methods
• PayPal versus Credit Card Processing
• Email Templates
• Create a pre-arrival email using email templates, triggers, and custom fields
• Field Codes
• Capture additional fields on reservation/signing
• Sending files with email templates
• Renter Agreements and other legal agreements
• Combined properties with mutual blockoff/lockoff
• Email From/Reply-To and Verified Sender

Email Template Library

• Review Request
• Receipt/Billing Summary/Invoice
• Facebook Like Request
• Post Stay Email
• Discount for gap nights - automatically up-sell the night before or after the booking to the guest
• AirBNB request for contact info (real email address) and signed renter agreement
• Second payment reminder
• Pre-arrival door lock code
• Inquiry Available Response

Door Locks

• Door Locks Overview
• Integration for PointCentral door locks
• Integration for Kaba/Oracode door locks
• Integration for eRentalLock door locks
• Integration for RemoteLock door locks
• Integration for ResortLock door locks

Property Management

• Property Management Overview
• Portal Access

Reviews

• Reviews Overview
• Storing reviews by entering them manually
• Storing reviews by importing them in bulk via Excel
• Searching and exporting reviews
• Showing reviews on your website

Listing Site Integration

• Integration Overview
• Calendar Sync
• Regional Listing Sites
• Inquiry Import
• Calendar Export
• Calendar Import
• Inquiry parsing for custom emails
• Listing Content Import
• Custom Sources

Widgets

• Overview
• Setting up widgets for inquiries, bookings, availability, rates and reviews
• Adding OwnerRez widgets to WordPress
• Adding OwnerRez widgets to WiX
• Facebook Widgets
• Adding OwnerRez widgets to Weebly
• Adding OwnerRez widgets to SquareSpace
• Fix 403 Error by Whitelisting in WordFence

Hosted Websites

• Hosted Websites Overview
• Going Live
• Facebook Sharing and Images

Technical Stuff

• Public IP Addresses

Damage Protection

• Damage Protection Overview

Data Management

• Exporting data from OwnerRez

Vacation Rental Tools extension

• Vacation Rental Tools Overview
• How To Get & Use It
• The Tools

QuickBooks Integration

• QuickBooks Integration Overview
• Connect and Set Up QuickBooks Integration
• Reconciling QuickBooks payments with deposits that have fees already removed

Rates

• Rate Engine Bible
• Length of Stay (LOS) Discounts
• Last Minute Discounts

Channel Management

• Channel Management Overview
• API Integrations
• API Integrations - Preparing to go API
• API Integrations - Technical & Functional Differences
• API Integrations - Property Field Differences
• API Integrations - HomeAway
• API Integrations - HomeAway Setup & Connecting
• API Integrations - HomeAway Common Issues & Questions
• API Integrations - Airbnb
• API Integrations - Airbnb Setup & Connecting
• API Integrations - Airbnb Rules & Settings
• API Integrations - Airbnb Common Issues & Questions
• Connect OwnerRez to Booking.com
• Connecting OwnerRez to FloridaRentals.com API
• API Integrations - TripAdvisor
• API Integrations - TripAdvisor Setup & Connecting
• Connecting OwnerRez to CanadaStays API
• Calendar Import/Export
• Identifier Mapping
• Channel Technical Terms (like API, OTA...)
• Channel Management Premium Feature
• Third Party or "Middle" Channel Managers
• What about all the other OTAs and channels?

Channel Bridge

• Channel Bridge Overview
• How To Get Channel Bridge
• Updating Channel Bridge to Latest Version
• Pushing rates to Airbnb and HomeAway/VRBO

Dynamic Pricing Integrations

• PriceLabs Integration

Bookings

• Blocking-off time

Quotes

• Changing the charges for a quote

Settings

• Finding API credentials for Authorize.Net
• Finding API credentials for Payeezy gateway
• Finding your OwnerRez API key
• Finding API credentials for Beanstream/Bambora gateway
• Finding API credentials for Lynnbrook gateway
• Stripe's new "process payments unsafely" setting
• Finding the Credit Card Statement Name for a PayPal account
• Finding API credentials for Converge