Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings & Quotes

Damage Protection

Data Management

Deposits

Email Template Library

Fields

Guests

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Tags

Taxes

Team Access

Technical Stuff

Travel Insurance

Triggers

Verified Email Domains

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Integrations

OwnerRez APIs

Payment Processing

Testing

Websites

Change Log

2024

2023

2022

2021

2020

2019

Staff Reference

2021 - Update February 1, 2021

Updates

  • Added option in rate settings to evaluate night rules on arrival day only (vs all days in booking) to match channel logic
  • Added PM Owner Statement Bookings report to allow view/export of multiple owner statements simultaneously
  • Split trigger tag criteria into two: Has Tags and Doesn't Have Tags so more powerful combination criteria can be used
  • Marked inquiries as answered when sending associated quotes so that the Create And Send Quote button marks inquiries as answered
  • Fixed timing issue with an RA signed trigger not having access to the archived PDF link
  • Fixed timing issue on card on file criteria with booking created triggers
  • Fixed issue on tag usage grid where a deleted entity had a tag
  • Allow attempting non-verified good card when charging a pending booking
  • Allow scheduling payments/secdeps on non-verified good cards
  • Fixed card editing redirect and valiation display
  • Fixed issue with missing Stripe fee when guest failed several transactions in a row before succeeding
  • Fixed issue with QuickBooks phone being too long
  • Fixed issue with QuickBooks unicode name searching
  • Tweaked Airbnb infants display to clarify that it's Airbnb only
  • Fixed Expenses Excel export to render numbers in the amount field
  • Optimized review statistics and property thumbnails
  • Added HomeToGo option for channel rate tester
  • Added "send inquiry alert" option on Airbnb channel
  • Fixed issue where optional surcharge season criteria wasn't calculating the same as normal season criteria
  • Fixed issue where an SMS triggered to multiple phone numbers, where one number was invalid could cause a loop to the valid number
  • Fixed issue with PM locked bookings blocking security deposit operations

Support Articles