Built by owners, for owners.

Getting Started

The Basics

Setting Up Your Account

Signing In

Recommended Reading

Bookings & Quotes

Quotes

Properties

Guests

My Account

Settings

Email Template Library

Door Locks

Property Management

Reviews

Listing Site Integration

Widgets

Hosted Websites

Technical Stuff

Insurance and Damage Protection

Data Management

QuickBooks Integration

Rates

Security Deposits

Taxes

Payments

Dynamic Pricing Integrations

OwnerRez API

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Page-Specific Help

Settings

Testing

Why Test?

Rate Testing

Calendar Testing

Change Log

2020

2019

Update Dec 30, 2019

Updates

  • Fixed hosted sites to generate certificates for non-www sites
  • Fixed auto-responders to use the correct theme
  • Fixed widget calendars to remove spurious starting gaps
  • Fixed Damage Protection to correctly apply to Airbnb API bookings
  • Updated Airbnb listing import to pick up more bedroom, bathroom and amenity items
  • Fixed rate min/max values to update correctly on listings
  • Fixed Airbnb import to go by amenities list instead of wildcard matching
  • Fixed Airbnb import to include all associated amenities when "Essentials" is shown
  • Updated lead time calculation for Airbnb to use friendly times
  • Renamed "IB message" to "Pre-booking message" to clarify what its used for
  • Overhauled Taxes to include effective dates to rate (ie. amount) and channel and end-date criteria, removing season criteria
  • Updated Airbnb API and Channel Bridge to remove taxes out of all line items and include the pre-tax total in the rent description
  • Updated HomeAway Request-To-Book cancellation process to follow channel rules and set cancelled-by to owner on automatic cancellations
  • Updated QuickBooks logo and field names to latest Intuit standards
  • Updated Rate Tester to include discount code field
  • Updated Travel Insurance to allow any traveler and property no matter the country, similar to Damage Protection
  • Fixed the QuickBooks disconnect link to work correctly
  • Updated Channel Bridge to set the precise listing site (eg. HomeAway vs. VRBO) when it detects a difference from the channel parent
  • Fixed booking URL redirect for portal users
  • Fixed hosted websites to show bedrooms even if there are no bathrooms
  • Updated PM owner statement generation to include new Pro-rate option for Included Booking range
  • Added claims information and RentalGuardian online claims link to Damage Protection tab on bookings
  • Added "don't mutual block" option to Bulk Block-Off tool if mutual blocking exists for any properties

New support articles