There are a number of ways you can answer guests and/or lead them through the booking process. It depends on how they contact you...
If they send you an inquiry by email (or call you by phone) you can create a quote and respond to them with the quote which will include links where they can accept, pay, sign your renter agreement online. Here are a couple of quick screenshots which show you what the guest sees when they open their quote and click through the acceptance process on their way to booking. There is a lot of customization and options possible, but these are just some very basic screenshots.
Step 1: View Quote
Step 2: Enter Contact Info
Step 3: Sign Renter Agreement
Step 4: Make Payment
Step 5: Confirm Booking
If you use our Book Now widgets on your website, the guest can book directly on their own. Here's a very basic live example of what that widget looks like:
That form is served by our system. If you enter in dates and guest counts, you'll see it update live with an in-place quick quote.
Or you can use our Hosted Website option to have your entire website served by our system. Here's a live example of that:
https://www.shenrent.com/ (that entire website is hosted by us)
In these types of examples, there is no interaction required. The guest can book directly.
If you always want to have interaction with the guest before they book, you can still use the booking widget but set it to "Inquiry Only" mode. That will only allow guests to send inquiries -- to book you will have to respond to them with a quote.
Even with the first example where they send you an email inquiry, our system can send an "auto responder" which automatically sends a quote to the guest which means that there is no interaction from you as well.
These are optional features. If you want to interact with the guest, you can certainly do that.
In terms of actually taking payment, we integrate with a lot of different payment methods. We integrate with more than 20 credit card processors, and you can take PayPal, check and custom payment instructions. More on that here:
We also integrate with channels like Booking.com where our system will take the booking information from the channel and process payment and then communicate back with the channel under the covers.