Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings & Quotes

Damage Protection

Data Management

Deposits

Email Template Library

Fields

Guests

Hosted Websites

Integrations

Listing Site Integration

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My Account

Payment Processing

Privacy & Security

Properties

Property Management

Property Sharing

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Tags

Taxes

Team Access

Technical Stuff

Travel Insurance

Verified Email Domains

Widgets

WordPress Plugin

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Integrations

OwnerRez APIs

Payment Processing

Testing

Change Log

2023

2022

2021

2020

2019

Bookings & Quotes - Quote and Booking Reservation Process

There are a number of ways you can answer guests and/or lead them through the booking process. It depends on how they contact you...

If they send you an inquiry by email (or call you by phone) you can create a quote and respond to them with the quote which will include links where they can accept, pay, sign your renter agreement online. Here are a few quick screenshots that show you what the guest sees when they open their quote and click through the acceptance process on their way to booking. There are a lot of customization and options possible, but these are just some very basic screenshots.

Step 1: View Quote

Step 2: Enter Contact Info

Step 3: Sign Renter Agreement

Step 4: Make Payment

Step 5: Confirm Booking

Step 6: Booking Complete/Redirect

Once the guest completes the booking process, they will see the confirmation screen ("All done! Your booking has been saved.") providing the booking number and any further instructions.

But you may now want the guest to be redirected to your website again or to a custom thank you page. You can set up a redirect to occur after 20 seconds under each property's rule settings, which will apply to all quotes or bookings for that property (or you can do it ad hoc using the quote's rules before sending it). You cannot change the length of time (20 seconds) before the redirect occurs, but you can redirect to any URL you choose.

To do so, go to Properties > (Property Name) > Rules, towards the top in the Payment Methods section (Redirect After Booking URL):

Additional Information

If you use our Book Now widgets on your website, the guest can book directly on their own. Here's a very basic live example of what that widget looks like:

http://www.massanuttensprings.com/contact-us-massanuttensprings.html

That form is served by our system. If you enter in dates and guest counts, you'll see it update live with an in-place quick quote.

Or you can use our Hosted Website option to have your entire website served by our system. Here's a live example of that:

https://www.shenrent.com/ (that entire website is hosted by us)

In these types of examples, there is no interaction required. The guest can book directly.

If you always want to have interaction with the guest before they book, you can still use the booking widget but set it to "Inquiry Only" mode. That will only allow guests to send inquiries -- to book, you will have to respond to them with a quote.

Even with the first example where they send you an email inquiry, our system can send an "autoresponder," which automatically sends a quote to the guest, which means that there is no interaction from you as well.

These are optional features.  If you want to interact with the guest, you can certainly do that.

In terms of actually taking payment, we integrate with a lot of different payment methods.  We integrate with more than 20 credit card processors, and you can take PayPal, check, and custom payment instructions.  More on that here:

https://www.ownerreservations.com/support/articles/payment-methods

We also integrate with channels like Vrbo and Booking.com where our system will take the booking information from the channel and process payment, and then communicate back with the channel under the covers.