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Door Locks Overview

 

OwnerRez can automatically generate codes for your many different types of door locks, including numeric sequence locks and WiFi locks. Each time a booking is created, OwnerRez will automatically set the door lock code without you lifting a finger! If the booking moves properties or changes dates, the code is updated or a new code is generated (depending on the capabilities of the lock) so that the guest always has the correct code.

Here is the general information on all door lock integrations:

And specifics on each supported type:

If you don't have a lock yet, we've partnered with RemoteLock  to give you a $50 discount on ResortLock or RemoteLock smart locks! Go to the Door Locks page in your account for more information on how to access the discount.

Setting Up the Integration

To get started, go to Settings > Door Locks then click the button to connect to the type of integration you have.

By default, codes are limited to the specific check-in/check-out times of the booking with a 1 hour grace period. You can alter the grace period, turn it off, or make the code work all day. We recommend at least some grace period, and we recommend caution before turning it off. If there's no grace period, the system will create codes that limit the guest to the exact times of their booking based on the check-in/out times on their booking or property. While this may seem good at first, keep in mind that it means the guest will not be able to get in if the time on the lock is slightly different then expected. For instance, you could have Daylight Savings Time not configured on one side or the other. Another example is where the guest checks out a few minutes late and, after carrying items out to their car, can no longer get back inside the property.

Once the record is created, you will see a page showing the integration and a Property Mapping section. This is where you'll match your locks to the properties to which they apply. You can match one property to multiple locks, as well as one lock to multiple properties.

Click the Change button on the Property Mapping and select which lock to use for which property.

It is not necessary to select a lock for every property. You may have properties that do not have a lock installed - leave those blank. If blank, OwnerRez will consider that property to not have a lock and no code generation will occur for bookings at those properties. You may also have locks of different types at different properties -- in that case you can set up lock integrations of different types and map them to the correct properties

Code Generation and the Booking Side

Now that you have lock integration configured, lets look at your bookings and the code generation side.

Open any booking at a property that has lock integration configured. Once opened, you'll see a new Door Code value showing on the booking over page.

Since you just configured the lock integration, the booking won't yet have a code generated. That's because the booking was created before lock integration was established. We do not automatically generate codes for all bookings right when lock integration is configured - that would take a long time and blanket the system with codes for bookings that may not need them. But don't worry, you can still update bookings in bulk! We'll get to that below.

For now, go ahead and click that "Generate" link next to the red "Not Set" label. The generate link will spin for a second and then a code should drop into place.That's the door code for this booking, provided by the lock system.

Moving forward, when new bookings are created, the Door Code will be automatically generated. You don't have to click the generate link unless you want to get a new code. If the booking moves properties or changes dates, a new code will be automatically generated for those situations as well. If a code fails to generate, you'll get an email from our system so that you know.

Showing/Sending Codes To Guests

The last part of this is sending the door code to the guest. After all, what good is a door code if the guest doesn't see it?

We've created a new field code called {BDOORCODE} that will insert the booking's door code into emails.  If there may be multiple codes, you can use the {BDOORCODETABLE} or {BDOORCODELIST} instead.

Then, create an email template that includes the field code and send it to guests using a trigger.

We've created a sample email template in our email template library that you can copy. It's the Pre-arrival door lock code email template. If you use that one, the guest will get an email that looks something like this:

{BDOORCODE} will show the first code for a given booking. If you have multiple lock codes being generated for a property, you can use the {BDOORCODETABLE} or the {BDOORCODELIST} field code to show the full breakdown of each code for that booking and what lock it is associated with.

Batch Update Codes on Multiple Bookings

Now back to your current bookings! We don't expect you to click through all your current bookings and generate a code for each one manually. We've created a special page that lets you batch update bookings.

Head back to the Door Locks integration page you set up (under Settings). At the top you'll see a Batch Update button. Click that and you'll see a screen where you can find multiple bookings and generate codes for all of them at once.

Read the options, select the bookings you want to update and press the button!

Voila! Your hundreds (thousands?) of future bookings now have a door code! You should only need to use this Batch Update screen one time when setting up your lock integration, or if you changed or upgraded which door locks you have at the property.