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API Integrations - Booking.com Common Issues & Questions

How do I select which credit cards I accept via the Booking.com API?

Booking.com can display several different option selection screens to different users.  You may see any of these, which give you the ability to select which credit cards you accept.

Whatever selections you make, be sure that the credit card payment processor you've configured in OwnerRez is configured to accept those credit card types!

  • Under the Policies tab of the property, in the "Other Policies" section:

  • Under Guest Payment Options:

Why are my guests seeing so many "Invalid Card" errors?

This is most likely caused because, by default, when Booking.com is passing the guest credit card information to OwnerRez for processing, it does not include the CVV - the three-digit code on the back of the card. Most credit card processors do not allow online transactions to proceed without the CVV, so all charges will be rejected as invalid.

To resolve this problem, you need to contact Booking.com support and make sure that their system is set to require and transmit the CVV. You need to specifically check that this setting is correct for all your properties - we've seen examples where it was correct for one property, and incorrect for another.  It is not possible for you to check these settings yourself - they're internal to the Booking.com system, and are only visible to their support team.