This support article is under construction 👷
Please pardon the incompleteness while we work on this. We have made the article visible in the meantime because the content may be useful.
No matter what you call it – glossary, dictionary, definitions, terms –
here’s a brief description of what things mean and what common acronyms stand for.
API - acronym for Application Programming Interface, which is a process that allows two applications to talk to each other – like OwnerRez (OR) talking to Airbnb and Vrbo. To learn more about OR API integration visit this support article.
BATCH COPY -
BLACKOUT - Available as part of an API Integration, this allows you to "Blackout" dates on any specific date range, channel and property (or set of channels and properties) to keep someone from booking. This will not be visible on your main calendar or booking widget. It is a virtual block, only applied to and visible on the chosen channel.
BLOCK OFF TIME - Used to block a property for myriad reasons - maintenance, owner use, etc.
BOOKING WINDOW - The booking window is how far ahead of time bookings are required or allowed to be made. You control this in Properties > Rules and, for Airbnb API connections, from within the API settings. The Lead Time rule controls how far ahead of arrival the booking must be made. You can allow same day bookings or require more lead time between booking date and arrival. The Max Days In Future controls how far into the future a guest can reserve. If you are using an Airbnb API connection, the Lead Time is only controlled in the API settings - any settings in Property > Rules are ignored.
CHANNEL - Very basically, when we say “channel” we mean one of the listing sites like Airbnb, Booking.com, Vrbo, TripAdvisor, etc.
CHANNEL BRIDGE - Channel Bridge is a tool we wrote to "bridge" the gap between info on major listing sites (channels) and OwnerRez. It's designed to help bring in booking info and reviews from Airbnb, Vrbo and TripAdvisor. Channel Bridge can ONLY be used in the Chrome web browser. It can also be used to "push" rates from OwnerRez to Vrbo and Airbnb if you are not using the API connection. The Rate Push tool is a deprecated feature because we have official API integration with Vrbo and Airbnb. It may continue to work, but we don't support it any longer. Channel Bridge is included with your OwnerRez account. Learn more about Channel Bridge in the support center.
CHANNEL BRIDGE RATE PUSH -
CHANNEL MANAGEMENT -
CREDIT CARD PROCESSING - If you want to accept credit card payments from guests you will need an account with one of the 23 payment processors we work with. If you want to use the Vrbo API connection you must have a payment processor. The regular PayPal interface is NOT a credit card processor - here's more info on PayPal vs. Credit Card processing.
CREDIT CARD STATEMENT TEXT - This is the name of your business. It's what the cardholder sees on their statement after you charge them. Sometimes referred to as the "billing descriptor". Make sure the text showing in OR is the same as what you entered when setting up your merchant account.
CRM - Customer Relationship Management. Within OwnerRez, it's the area of the app where Contacts, Inbox and Reviews are located.
CSE - Channel Sync Events
CSE - Customer Success Engineer - make up an integral part of the OwnerRez team!
CULTURE - This page can be found under Settings > Branding & Legal. This is where you define your time zone, country/location, language, currency, and preferred date format.
CURRENCY - You can define your local currency by going to Settings and choosing the Culture option under Branding & Legal.
CUSTOM FIELD -
DAMAGE PROTECTION -
DEPRECATED - is the discouragement of use of a feature or practice, without completely removing it or prohibiting its use, typically because it has been superseded (by newer feature(s) or workflows) or is no longer considered efficient or reliable. If you see something is deprecated inside the OwnerRez app, it also means it is no longer supported. You may continue to use it, while still available, but it is no longer guaranteed to work.
DNS (Domain Name System) - is like the phonebook of the internet, providing a way to map names (a website you’re seeking) to numbers (the IP address for the website). Anything connected to the internet - laptops, tablets, mobile phones, websites - have an Internet Protocol (IP) address. Your favorite website might have an IP address of 126.96.36.199, but this is obviously not easy to remember. However, a domain name such as example.com is something people can recognize and remember.
FORUMS - the OwnerRez Community Forums is where you can post how-to questions, business discussion points and feature requests.
FULLY REMITTED (in PM Expenses) - an expense that appears on one or more owner statements, and HAS been completely "remitted" (i.e. fully reimbursed)
GAP NIGHTS -
IDENTIFIER MAPPING -
IPM - Integrated Property Management. This is another way of referring to an API connection.
LEAD TIME - Lead time is how far ahead of arrival the booking must be made. You can allow same day bookings or require more lead time between booking date and arrival. Lead time is set in both Properties > Rules as part of the "Booking Window", and in the Airbnb API connection. If you are using an Airbnb API connection, the Lead Time is only controlled in the API settings - any settings in the Property Rules are ignored.
MAPPING - Mapping simply means the info we use to link OwnerRez to another site. It's how we match a property in OR to the same property on a listing site. In this case, it's your listing number for each channel.
MINIMUM GAP NIGHTS -
NET FOR COMMISSION (in Reports) - This number is calculated by taking the total booking charges amount and subtracting the total taxes and total Non-Commissionable amounts.
NEVER REMITTED (in PM Expenses) - an expense that does not appear (never appears) on any owner statement.
"Never Remitted" means it's not been paid on a statement yet. The possible remittance statuses are:
- Never Remitted - Has not been paid on a statement yet.
- Pre-deducted - This is a prededucted expense so it will never show on a statement
- Partially Remitted - Has been remitted in the past, but the amount subsequently changed so an adjustment will be included on the next statement.
- Fully Remitted - Fully remitted.
Reimbursed expenses will have one of the three Remitted statuses, while pre-deducted expenses will only ever be pre-deducted.
NON-COMMISSIONABLE (in Reports) - This number is calculated by looking at the charges, expenses and host fees, and determining what part of those does not have commission calculated on them. Remember that host fees can "give back" commission to the owner, so a host fee might actually decrease the Non-Commissionable amount depending on the user's settings.
Opt Back In - The function provided by Airbnb to continue receiving a guest's proxy email. Airbnb has turned off the automatic email addresses that they used to provide for reaching guests. You can turn that feature back on again by using this link to Opt Back In to getting the proxy email.
OR - abbreviation/shorthand for OwnerRez
OTA – Online Travel Agency. Any of the listing sites guests may use to look for a property – Airbnb, Booking.com, TripAdvisor, Vrbo, etc.
PARTIALLY REMITTED (in PM Expenses) - an expense that appears on one or more owner statements, but has NOT been completely "remitted" (i.e. not fully reimbursed)
PLACE BELOW TAX LINE -
PMS - Property Management Software / Property Management System - that's what OwnerRez is!
PRE-DEDUCTED (in PM Expenses) - an expense that does not appear on any owner statement because it's configured to be pre-deducted from the associated booking revenue. For example, channel commissions and fees are often pre-deducted, so that for commission purposes, they don't exist as that's money neither the PM nor the owner ever see.
PROPERTY - One "Property" in OwnerRez corresponds to one "Listing". If you have 1 property that you divide into 3 separate listings, then you will have 3 properties in OwnerRez.
PUBLIC NAME -
RATE ADJUSTMENT -
RENT LINE ITEM -
RENTER AGREEMENT -
SEARCH - We have two search functions. The "Search" box you see at the top, right of most OR screens is to search for a guest/booking. If you want to search for help info or support docs, click the question mark "?" at the right end of the main menu. With the ? you can search help articles, feedback from users in the OwnerRez Community Forums, or our Blog with updates on OR.
SECURITY DEPOSIT -
SPOT RATES -
SYSTEM ALERTS -
SYSTEM MESSAGES -
TMK (Tax Map Key) - This is a government-issued number assigned in some areas (Hawaii, for example) which Airbnb and Vrbo require the host to provide in order to appear on the platform. If necessary, enter this in your Property listing, at the bottom of the Description page, in the Registration Number field.
TRAVEL INSURANCE (TI) -
URL - This is the abbreviation for Uniform Resource Locator. It's just another way to refer to a website address. If someone asks for our URL, we tell them it is www.ownerreservations.com!
VERIFIED EMAIL DOMAIN - Domain Verification will allow OwnerRez to send from any email address on a particular domain. For example, once you have verified mydomain.com, OwnerRez can send emails on behalf of any associated @mydomain.com email address set up in the system. This feature is especially useful for sending all email communications to your guests, etc.
WALLED GARDEN - A walled garden refers to a limited set of technology or media information provided to users with the intention of creating a monopoly or secure information system. The main purpose of creating a walled garden is to shield users from certain kinds of information. For you that may mean you do not have access to all the guest or booking data.
WEEKEND NIGHTS (f.k.a. WEEKEND DAYS) - You can choose which nights are considered part of the "weekend" for rates. Go to Settings > Pricing Preferences. At the top of the screen, use the drop down menu for the "Weekend Nights" field to make your selection (e.g., Friday - Saturday).