Built by owners, for owners.

Getting Started

Recommended Reading

Overview

Bookings & Quotes

Properties

Guests

Quotes

My Account

Messaging

Email Template Library

Door Locks

Property Management

Reviews

Listing Site Integration

Widgets

Hosted Websites

Technical Stuff

Privacy & Security

Insurance and Damage Protection

Data Management

QuickBooks Integration

Rates

Rules

SMS Messaging

Security Deposits

Taxes

Payments

Dynamic Pricing Integrations

OwnerRez API

Other Integrations

Channel Management

Page-Specific Help

Testing

Change Log

Overview - Glossary/Definitions

No matter what you call it – glossary, dictionary, definitions, terms –
here’s a brief description of what things mean.

A - B - C - D - F - G - I - M - O - P - Q - R - S - T - U - V

API - API is the acronym for Application Programming Interface, which is a process that allows two applications to talk to each other – like OwnerRez talking to Airbnb and Vrbo. To learn more about OR API integration visit this support article.

BATCH COPY -

BILLING

BLACKOUT

BLOCKED OFF TIME -

BOOKING WINDOW - The booking window is how far ahead of time bookings are required or allowed to be made. You control this in Properties > Rules and, for Airbnb API connections, from within the API settings.The Lead Time rule controls how far ahead of arrival the booking must be made. You can allow same day bookings or require more lead time between booking date and arrival. The Max Days In Future controls how far into the future a guest can reserve. If you are using an Airbnb API connection, the Lead Time is only controlled in the API settings - any settings in Property > Rules are ignored

CHANNEL – Very basically, when we say “channel” we mean one of the listing sites like Airbnb, Booking.com, HomeAway/Vrbo, TripAdvisor, etc.

CHANNEL BRIDGE - Channel Bridge is a tool we wrote to "bridge" the gap between info on major listing sites (channels) and OwnerRez. It's designed to help you bring in booking info and reviews from Airbnb, HomeAway/Vrbo and TripAdvisor. It can also be used to "push" rates from OwnerRez to HomeAway/Vrbo and Airbnb if you are not using the API connection. Channel Bridge can ONLY be used in a Chrome browser. You need to enable our Channel Management feature to use Channel Bridge. Click for more info on Channel Bridge.

CHANNEL MANAGEMENT -

CREDIT CARD PROCESSING - If you want to accept credit card payments from guests you will need an account with one of the 23 payment processors we work with. If you want to use the Vrbo/HomeAway API connection you must have a payment processor. The regular PayPal interface is NOT a credit card processor - here's more info.

CRITERIA -

CRM – Customer Relationship Management. Within OwnerRez,

CUSTOM FIELD -

DAMAGE PROTECTION -

DNS

FORUM -

GAP NIGHTS -

GAPS -

iCAL -

IDENTIFIER MAPPING -

INQUIRY

LEAD TIME - Lead time is how far ahead of arrival the booking must be made. You can allow same day bookings or require more lead time between booking date and arrival. Lead time is set in both Properties > Rules as part of the "Booking Window", and in the Airbnb API connection. If you are using an Airbnb API connection, the Lead Time is only controlled in the API settings - any settings in the Property Rules are ignored

MAPPING - Mapping simply means the info we use to link OwnerRez to another site. It's how we match a property in OR to the same property on a listing site. In this case, it's your listing number for each channel.

MINIMUM GAP NIGHTS -

Opt Back In - The function provided by Airbnb to continue receiving a guest's proxy email. Airbnb has turned off the automatic email addresses that they used to provide for reaching guests. You can turn that feature back on again by using this link to Opt Back In to getting the proxy email.

OTA – Online Travel Agency. Any of the listing sites guests may use to look for a property – TripAdvisor, Vrbo, Airbnb, etc.

PLACE BELOW TAX LINE -

PROFILE

PUBLIC NAME -

QUOTE -

RATE ADJUSTMENT -

RENT LINE ITEM -

RENTER AGREEMENT -

SEARCH - We have two search functions. The little "Search" box you see at the top, right of most OR screens is to search for a guest/booking. If you want to search for help info or support docs, click the question mark "?" at the right end of the main menu. With the ? you can search help articles, feedback from users in our Forum, or our Blog with updates on OR.

SEASONS -

SECURITY DEPOSIT -

SPOT RATES -

SYSTEM ALERTS -

SYSTEM MESSAGES -

TEMPLATES -

TRAVEL INSURANCE -

TRIGGERS -

URL -

VERIFIED EMAIL

WALLED GARDEN - A walled garden refers to a limited set of technology or media information provided to users with the intention of creating a monopoly or secure information system. The main purpose of creating a walled garden is to shield users from certain kinds of information. For you that may mean you do not have access to all the guest or booking data.