Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings

Bookings & Quotes

Damage Protection

Data Management

Email Template Library

Guests

Hosted Websites

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Property Sharing

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Taxes

Technical Stuff

Travel Insurance

Verified Email Domains

Widgets

WordPress Plugin

Channel Management

Integrations

OwnerRez API

Payment Processing

Testing

Change Log

2022

2021

2020

2019

Guest Communication - YourWelcome

YourWelcome is a powerful tool to help your guests learn about your home and local area; but you can unlock a host of new opportunities by linking to your calendar and importing your reservations.

Connect Account

There are 2 ways to reach the connected accounts page on the YourWelcome dashboard. You can either select the “My Account” option from the left sidebar and then choose “Connected Services” or click on the account menu (in the top right of the dashboard) and select it from there.

Find OwnerRez in the list, then click “Connect”.

This will bring up a pop-up which will ask you to connect to Owner Rez. Clicking this will launch to the OwnerRez login page. Use your OwnerRez login credentials here (not the YourWelcome username and password you have been using).

Once logged in with your OwnerRez details you will see a screen asking if you would like to authorize access. Click ‘Authorize YourWelcome’ and the connection will be made. You will then be returned to the YourWelcome dashboard.

Sync Properties

After you’ve authorized the connection you will be returned to the YourWelcome dashboard where the next step is to sync your OwnerRez property listings to the properties in YourWelcome. This allows us to know which bookings in OwnerRez to allocate to which properties on YourWelcome. You have two options here; you can search for and select an existing property, or you can create a new property using the address stored in the OwnerRez listing.

Listings are on the left, the column on the right is where you’ll see any properties that you have synced.

To sync a new property, find the address/listing that you want to link and then tap the ‘Sync’ button in the right-hand column.

At this stage, you can either search for an existing property (recommended for hosts with existing properties), or skip the search and create a new property (recommended for first-time users).

If you have searched for an address, the results will show in a list below. Select the correct address by clicking “Select Address”.

All that’s left to do is tap the “Sync {{{Address}}]” button, which will connect the bookings calendar of the OwnerRez listing to the bookings Calendar in YourWelcome for that property.

That’s it, you’re all set. If you experience any issues with connecting your account please get in touch with your account manager at YourWelcome or email support@yourwelcome.com