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Rates - Charging Guests a Credit Card Fee

Ever run into a store where they charge you an extra percentage if you pay with a credit card?  This is rare, but they do exist.  It's particular common in some industries like education and government.

It's not common in hospitality and we don't really recommend it, because guests aren't used to it and tend not to like it.  That said, OwnerRez provides the ability to add a usage surcharge on a payment method.  This can be controlled in Settings > Payment Methods by clicking on the processor entry and scrolling down to "Processing Fee/Discount":

This will add an additional fee entry on bookings that are paid using this payment method - mostly.  There are several caveats:

  • The fee is applied only if the user is presented the option to pay by credit card or check on a direct booking, via the OwnerRez forms and websites.  It does not apply for bookings that are made from a channel and use your payment processor via an API connection - for example, the HA/VRBO API or Booking.com API.
  • The fee is created a special last line item on the charges for the amount specified, below all other charges.
  • The booking's rules are then locked to not allow any other type of payment (on that booking) moving forward.
  • If the guest chooses a different type of payment so as not to have to pay the credit card fee, the booking's rules are then locked to not allow a credit card payment (on that booking) moving forward.

Note: Before setting up a surcharge for credit card transactions, you should check on local and state regulations and/or local counsel to ensure that you are permitted to do this. You should also consult your agreement with your credit card payment processor(s) on the same basis.