Experience the difference of "Elite".

Getting Started

Core Concepts


Bookings & Quotes

Damage Protection

Data Management


Email Template Library



Hosted Websites


Listing Site Integration


My Account

Payment Processing

Privacy & Security


Property Management

Property Sharing



Renter Agreements




Security Deposits

Suppressed Email Addresses



Team Access

Technical Stuff

Travel Insurance

Verified Email Domains


WordPress Plugin

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge


OwnerRez APIs

Payment Processing


Change Log






2021 - Update March 22, 2021


  • Honoured user date format for PM statements
  • Legal preview doesn't render temp field code values
  • Fixed Analyze Listing button on single property to navigate to LQA for one property
  • Added option on discount codes to allow combining with other non code discounts
  • Added message on Airbnb listing delete to clarify option
  • Fixed issue where owner "used on" stuff doesn't update after deleting property > owner configuration
  • Fixed Quote & Email button to return to the correct "quoted" location
  • Added support for manually sending SMS triggers and templates on bookings to non-guest numbers
  • Renamed Email tab on booking to Messages because it now has multiple types of communication
  • Added TI restriction to disallow same day TI purchases
  • Added TI restriction to disallow TI purchases for longer than 90 nights
  • Enhanced TI not allowed displays to show exact reason
  • Updated CFAR to new 10.8% rate as of 15 March
  • Removed lat/lng columns on property import and instead geocode if address is new or changed
  • Added property import column for size/area and shared space type
  • On custom field import, ignore empty values
  • Improved import templates with dropdowns for field values
  • Migrated Airbnb messaging threads to new id space
  • Upgraded Air calendar API to their new async batch API
  • Fixed issue with backing out multiple surcharges out of rent for Airbnb
  • Added support for backing discounts out of rent for Airbnb
  • Fixed cancel button on Channel and SMS templates to go to the correct location
  • Fixed issue with misidentifed .carousel bad links in Hosted Websites
  • Changed RA signature process to use property/user timezone on signature date
  • Fixed field code references in themes to use new C fields
  • Added Has Tags and Does Not Have Tags on the filters grids
  • Added links to channel cancellation policies
  • Added support for shift-click selection on Exclude checkboxes on owner statements
  • Changed booking widget to use property/user timezone when calculating availability rules
  • Added LQA for Air secdep amount
  • Added channel bridge grid on booking Channel tab to show all channel bridge operations for that booking
  • Added secdep link for PayPal quotes on booked
  • Included direct link for booking.com in default templates
  • Allowed deleting a previous property owner applicability of no owner
  • Matched numeric ids for Vrbo imports
  • Updated OR logo on Airbnb app/OAuth connection
  • Fixed infinite loop on search where match was found on non alphanumeric value
  • Upgraded Stripe integration to support selecting raw numbers for guests but always allow them internally
  • Upgraded Stripe integration to provide friendly error message when switching between multiple Stripe accounts in tokenized mode
  • Clarified Stripe documentation to remove references to processing unsafely mode because that is now handled inherently by the latest version of the integration
  • Fixed issue with error when manually adding a review
  • Added fallback to Excel numeric OADate value early if it exists, so as to handle day/month order issues in string
  • Added handling for aparthotel room types on air import
  • Clarified message on Airbnb whammy property types
  • Removed autoconversion of <i> to <em> in Tiny which breaks FontAwesome
  • Added PrivateFeedback column to review export
  • Fixed links to channel templates in trigger forecast
  • Allowed deleting an air listing if there's Air bookings but they're not channel linked
  • Fixed issue where monthly rate was shown in rate table even if it didn't match the rule
  • Fix permissions issue when changing from a system listing site to a non-system
  • Fixed issue where correct show exact location setting was not sent to Airbnb
  • Added arrival, departure, booked dates to payment detail export
  • Allowed setting lock codes for manual locks on blocked-off time
  • Allowed setting host/guest fees on booking import even with 0 charges
  • Included number of property in "duplicate mapping" error message
  • Fixed issue where surcharges with the same description were deduplicated
  • Fixed error when running reports for inactive owners or properties