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Features
Channel Management
Messaging
Websites
Accounting
Payment Processing
Property Management (PM)
Integrations
CRM
Reporting
Renter Agreements
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Why OwnerRez?
Why OR?
Why OwnerRez?
What Our Customers Say
Awards & Certifications
Awards & Certifications
Who We Are
Our Story
Meet the Team
Want to Work Here?
What We Believe
People First
Our Values
Pricing
Blog
Connect
Getting Started
Webinars
Forums
Events
Help
Support Center
Videos
Latest Updates
Contact Us
ProServices
ProConnect
ProTransfer
WebAssist
Resources
Vacation Rental Guides
Contents
All
All
Support
Center
Forums
Blog
Pages
Guides
Reviews
Includes video
All
All
Support
Center
Forums
Blog
Pages
Guides
Reviews
Includes video
Getting Started
Support Home
Videos
The Basics
About OwnerRez
How It Works
Requirements
Costs & Fees
Costs & Fees Prior to October 2022
Switching From a Different Vendor
OwnerRez Announcements
OwnerRez Status Page
OwnerRez Read-Only Environment
Setting Up Your Account
New Registration
Required Personal Information
Adding a Property
Setup Wizard for Rates and Seasons
Where's Everything Else?
Setup Checklist
Supported Devices
Mobile Phones and Tablets
Installing on Android
Installing on iOS
ProServices
Overview
ProConnect
ProTransfer
WebAssist
Common Issues & Questions
Core Concepts
Overview
Glossary/Definitions/Acronyms
A Bird's Eye View
Setting Up Direct Bookings
Getting to your booking area
Bookings & Quotes
Inquiries, Quotes, and Bookings Overview
Why you should create quotes instead of bookings
Quote and Booking Reservation Process
Changing Charges
Main Bookings Display
Pending Bookings
Extending a Stay
Canceling a Booking
Moving a Booking to a Different Property
Blocking-off time
Blocks vs $0 - $1 per Night Quotes and Bookings
Split Payments
Multiple Payments
Mid to Long Term Stays
Quote Acceptance Form Messages
Open Rescheduling
Instant Book vs. Request-to-Book
Booking Statistics Glossary
Understanding a Booking & Its Parts
Damage Protection
Damage Protection Overview
Damage Protection Insurance Video
Batch Update Existing Bookings
Damage Protection Issues & Questions
Enhanced DP Issues & Questions
Data Management
Exporting Data from OwnerRez
Importing Outside Bookings
Deposits
Overview
Deposits, Fees and Adjustments
Deposit Status and Finding/Filtering Deposits
Historic Deposits Pre-July 2022
Stripe and Lynnbrook Group Automatic Imports
Email Template Library
Overview
Cleaner Reminder
Discount for gap nights - automatically up-sell the night before or after the booking to the guest
Facebook Like Request
Inquiry Available Response
Offer Travel Insurance to All Guests After Booking
Arrival Day Email
Day of Week Reminder
Post Stay Email
Pre-Arrival door lock code for Schlage
Pre-arrival door lock code
Receipt/Billing Summary/Invoice
Reminder to Guest to Sign Rental Agreement
Reminder to Myself - RA Has Not Been Signed
Review Request
Second payment reminder
Vrbo Inquiry Response
Fields
Field Codes
Field Codes Walk-through
Custom Fields
Field Codes Common Issues and Questions
Capture additional fields on booking and agreement signing
Guests
Guests Overview
Creating new guest records
Find, search and filter guests
Separating or Merging Guest Records
Problem Guests
Email Blasts
Proxy Email Addresses
Airbnb Proxy Email Video
Tracking guest interactions through Google Analytics and Facebook Pixel
Integrations
Overview
Listing Site Integration
Integration Overview
Regional Listing Sites
Inquiry Import
Inquiry parsing for emails using body text
Inquiry parsing for emails using custom SMTP headers
Listing Content Import
Listing Content - Importing from Airbnb
Listing Content - Importing from Vrbo
Custom Sources
Using OwnerRez with Houfy
Connecting to Evolve
Messaging
Overview
System Messages
My Alerts
Email Templates
Channel Templates
Inquiry & Quote Autoresponders
Communication History
Email Templates and Triggers
Triggers
Create a pre-arrival email using email templates, triggers, and custom fields
SMS Overview
SMS Overview
SMS Templates
SMS Common Issues and Questions
SMS Segments Calculator
Suspend Guest System Messages
Email From/Reply-To and Verified Sender
Theming
Creating & Using Themes
My Account
Changing my password
Usage Pricing
Legacy Usage Pricing
Freezing Your Account
Closing Your Account
Affiliate Program
Forgot your email address?
Forgot your password?
My Account Restructuring
Payment Processing
Stripe Process Unsafely Warning
PayPal versus Credit Card Processing
PayPal Statement Name
Why No Square Support
Privacy & Security
Overview
Frequently Asked Questions
Privacy Policy
Data Backups
SSL Certificates
Terms of Service
Refund Policy
Two-Factor Authentication
Properties
Adding New Properties
Listing Content - Starting from Scratch
Property Level Rules
Availability Rules
Descriptions
Check-in & Check-out
Disable or Re-enable a Property
Updating Bookings for Property Rule Changes
Combined properties with mutual blockoff/lockoff
Sync Bookings to Google Calendar
Third Party Communication Options
Housekeeping Scheduling
Photos Overview
Create Rooms & Connect Photos to Rooms
Adding Photos
Bedroom & Bathroom Set Up
Importing From Airbnb & VRBO
Property Management
Overview
Setup & Configuration
Extra Bookings
Missing Bookings
Expenses
Common Issues & Questions
Direct Owner Payments
PM Lock
Quotes
Overview Video
Creating, Sending & Converting to Booking
Status Changes
Rates
Overview
Overview Video
Seasons/Holidays and Rates
Seasonal Rates
Setting Seasonal Rates
Copying Seasons
Spot Rates
Rates Calendar
Pricing Preferences
Holidays
Season Select
Add-On Services
Charging a Cancellation Fee
Charging a Processing Fee
Discount Codes
Length of Stay (LOS) Discounts
Common scenarios for surcharges and discounts
Additional Pricing Settings - Surcharges
Additional Pricing Settings - Discounts
Last-Minute Discounts
Gap Management
Batch Copy
Legacy Rates
Renter Agreements
Overview
Request for Contact Info (real email address) and Signing
Reporting
Overview
Common Issues & Questions
Date Range
Available Nights Report
Empty Units Report
Bookings Detail Report
Email List Report
Line Item Pivot Report
Taxes Detail Report
Credit Card Processing History
Insurance Detail Report
Reviews
Overview
Storing reviews by entering them manually
Storing reviews by importing them in bulk via Excel
Responding to Reviews
Reviews from Direct Bookings
Searching and exporting reviews
Displaying Guest Reviews on Your Website
Pushing Non-Vrbo Booking Reviews To Vrbo
Automatic 5-Star Reviews
Delayed Posting of Bad Reviews
Rules
Cancellation Policies Overview
Cancellation Policies - Common Issues & Questions
Pets
Minimum Age
Lead Time
Minimum Nights
Change Restrictions, Booking Window, Forced Gaps
Security Deposits
Security Deposits Overview
Security Deposit Holds
Refundable Damage Deposits (RDD)
Suppressed Email Addresses
Overview
Blocked Email Domains
Tags
Overview
Add and Edit
Use and Assign
Search and Filter
Tag Groups
Common Issues & Questions
Language Tags
Taxes
Overview
Additional Pricing Settings - Taxes
Collecting Tax Information
Configuring Taxes
Team Access
Overview
Portal User Access
Portal Access Video
Branded Portal
Staff Member Access
Branded Portal Setup
Technical Stuff
Domain Names
Public IP Addresses
Travel Insurance
Travel Insurance Overview
Travel Insurance Issues & Questions
Travel Insurance Video
Verified Email Domains
Overview
Namecheap
GoDaddy
Google Domains
Wix
Channel Management
Channel Management
Overview
Identifier Mapping
Technical Terms
Third Party Managers
Other OTAs and Channels
API Integrations
Overview
Preparing to go API
Technical & Functional Differences
Rate & Fee Differences
Importing Existing Bookings
Local Laws and Regulations
Property Field Differences
Per-Channel Rate Adjustments
Property Field Quirks
Manual Modes
Request Airbnb Guest Contact Information
Airbnb Overview
Airbnb Setup & Connecting
Airbnb Connecting API Video
Airbnb Common Issues & Questions
Airbnb Discounts
Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
Airbnb Photos, Rooms & Amenities
Airbnb API Surcharge Rules & Settings
Airbnb Taxes
Airbnb Transaction Sync
bnbfinder Setup & Connecting
Booking.com Setup & Connecting
Booking.com Common Issues & Questions
Booking.com Rates and Fees
Book Direct Forgotten Coast Setup & Connecting
ECBYO Setup & Connecting
Find Rentals Setup & Connecting
FloridaRentals.com Setup & Connecting
getawayGoGo Setup & Connecting
getawayGoGo Common Issues & Questions
Golightly Setup & Connecting
Google Vacation Rentals Setup & Connecting
GuestSmiles Setup & Connecting
GuestSmiles Common Issues & Questions
HomeToGo Setup & Connecting
HomeToGo Common Issues & Questions
Hopper Homes Setup & Connecting
Houfy Setup & Connecting
Houfy Common Issues & Questions
Monthly Rentals by Owner & American Snowbird Setup & Connecting
Nofie Setup & Connecting
Rentalz Setup & Connecting
TripAdvisor Overview
TripAdvisor Setup & Connecting
TripAdvisor Common Issues & Questions
Vrbo Overview
Vrbo Setup & Connecting
Vrbo Connecting API Video
Vrbo API vs Vrbo non-API
Vrbo Common Issues & Questions
Vrbo API Connection Auto-populated Expedia URLs
Vrbo Messaging
Vrbo Pay-Per-Booking (PPB) Commission File Imports
Whimstay Setup & Connecting
Calendar Import/Export
Overview
iCal Import/Export Video
Custom iCal Links
Common Issues & Questions
Vrbo guide
Airbnb guide
TripAdvisor guide
HomeEscape guide
Houfy guide
FloridaRentals.com guide
ECBYO guide
ALAVHR guide
Channel Bridge
Overview
Installing and Using
What It Is & How It Works
Bringing In Bookings From Channels
Bringing In Reviews From Channels
Updating to Latest Version
Pushing rates to Airbnb and Vrbo
When it's needed, by channel
Common Issues & Questions
Integrations
Accounting
Clearing
Hostfi
QuickBooks by Intuit
Automation
BeHome247
Zapier
Business Intelligence
Key Data
MovingLake
Quibble
Devices
GuestView Guide
MasterMind · Tech
Minut
Ok2Charge
StayFi
WYND
Door Locks
Overview
Technical and Functional Differences
Schlage
Brivo
eRentalLock
i-checkin
Igloo and ResortLock
Jervis Systems
Kaba/Oracode
Lynx
Manual Locks
PointCentral
RemoteLock
Dynamic Pricing
Overview
Beyond
DPGO
PriceLabs
Rankbreeze
Rategenie
Rented
Perfect Price
Wheelhouse
Guest Communication
Akia
ChargeAutomation
Chekin
DACK
Duve
Folio
Orana Stay
RueBaRue
The Host Co
Touch Stay
Touch Stay - How to Integrate
YourWelcome
Housekeeping Services
Overview
Breezeway
EZcare
Operto Teams
ResortCleaning
TIDY
Turno
Insurance
RentalGuardian [native]
InsuraGuest
Safely
Superhog
Other Integrations
Stays Group
QuickBooks Integration
Overview
Connecting & Setup
How Syncing Works
Settings & Mappings
Common Issues & Questions
Reconciling Payments and Deposits Without Fees
Product or Service Item Mapping
Websites
RealTech
Webready
OwnerRez APIs
API for Apps
Overview
Authentication
OAuth Apps
Webhooks
Rate Limiting
Creating Quotes and Bookings
API for Channel Integration
Overview
Setup & Configuration
Enumerations
MOR Channel How Payments Work
Example - Advertiser Index
Example - Advertiser Booking Index
Example - Advertiser Review Index
Example - Availability
Example - Availability Index
Example - Booking Creation
Example - Booking Details
Example - Query Booking Updates
Example - Contact Index
Example - Fast Availability
Example - Listing
Example - Listing Index
Example - Lodging Configuration
Example - Lodging Configuration Index
Example - Lodging Rate
Example - Lodging Rate Index
Example - Quote
Example - Review
Example - Review Index
Payment Processing
Payment Processing
Overview
Overview Video
Credit Cards
Checks Overview
Checks Video
PayPal
Custom Payment Video
Custom Payment Options
3-D Secure 2.0 (3DS2)
Common Issues & Questions
Processors & Gateways
The Whole List
Recommended
Changing
Alternate Names
Authorize.net
Worldline
Converge
Lynnbrook Group
Lynnbrook Classic
Clover (formerly Payeezy)
PayPal
Plug'n Pay
Sage Payments
Stripe
USA ePay
Testing
Why Test?
Overview
Tools
Listing Quality Analyzer
Rate Testing
Overview
Direct Rate Tester
Calendar Testing
Overview
Imports To OwnerRez
Exports from OwnerRez
iCal Testing Video
Websites
Hosted Websites
Overview
Add Video to Your Photos Video
Add Video to Your Website
Add a Virtual Tour to Your Website
HTML Widgets
Adding a Blog
How to Add Custom Code
Common Issues and Questions
Customizations using CSS Magic
Customizations for Footers
Customizations for Headers
Customizations Headers & Menus
Create a Custom Page
Create a Video Page
Facebook Chat Plugin
Facebook Sharing and Images
Going Live w/ Domain Name
Home Page
Hosted Website Video
Links
Listing Site Tracking
Multiple area searches
Prominent Amenities
Rates Display
Redirect Back to Your Website After Booking
Single to Multiple Property Website
Setting DNS for GoDaddy
Setting DNS for Google Domains
Setting DNS for NameCheap
Tags
Transitioning from my old site
Integrated Websites
Overview
Property Sharing
Property Sharing
Widgets
Overview
Setting up widgets for inquiries, bookings, availability, rates and reviews
Adding Widgets to Weebly
Adding Widgets to Wix
Adding Widgets to WordPress
Adding Widgets to WordPress Video
Cross-Domain Analytics
CSS Magic
Fix 403 Error by Whitelisting in WordFence
Prepopulating Widget Fields
Website Widgets Video
Widget Settings
Adding Widgets to SquareSpace
WordPress Plugin
Overview
Common Issues and Questions
Setup & Connecting
Shortcodes
WordPress Designers
WordPress Plugin Video
Change Log
2023
Update November 29, 2023
Update November 22, 2023
Update November 15, 2023
Update November 8, 2023
Update November 1, 2023
Update October 25, 2023
Update October 18, 2023
Update October 11, 2023
Update October 4, 2023
Update September 20, 2023
Update September 13, 2023
Update September 6, 2023
Update August 30, 2023
Update August 23, 2023
Update August 16, 2023
Update August 9, 2023
Update August 2, 2023
Update July 26, 2023
Update July 19, 2023
Update July 12, 2023
Update June 28, 2023
Update June 21, 2023
Update June 14, 2023
Update June 7, 2023
Update May 24, 2023
Update May 17, 2023
Update May 10, 2023
Update May 3, 2023
Update April 26, 2023
Update April 19, 2023
Update April 12, 2023
Update March 30, 2023
Update March 22, 2023
Update March 15, 2023
Update March 8, 2023
Update March 1, 2023
Update February 22, 2023
Update February 15, 2023
Update February 10, 2023
Update February 3, 2023
Update January 27, 2023
Update January 12, 2023
Update January 4, 2023
2022
Update December 23, 2022
Update December 16, 2022
Update December 15, 2022
Update December 8, 2022
Update November 29, 2022
Update November 23, 2022
Update November 21, 2022
Update November 11, 2022
Update November 1, 2022
Update October 21, 2022
Update October 14, 2022
Update October 9, 2022
Update October 4, 2022
Update September 30, 2022
Update September 26, 2022
Update September 23, 2022
Update September 15, 2022
Update September 12, 2022
Update September 6, 2022
Update August 25, 2022
Update August 12, 2022
Update August 5, 2022
Update July 29, 2022
Update July 12, 2022
Update July 1, 2022
Update June 21, 2022
Update May 24, 2022
Update May 17, 2022
Update April 26, 2022
Update April 18, 2022
Update April 11, 2022
Update April 4, 2022
Update March 21, 2022
Update March 8, 2022
Update February 21, 2022
Update February 14, 2022
Update January 31, 2022
Update January 17, 2022
2021
Update December 23, 2021
Update December 21, 2021
Update December 13, 2021
Update November 15, 2021
Update November 8, 2021
Update November 1, 2021
Update October 18, 2021
Update October 11, 2021
Update September 27, 2021
Update September 20, 2021
Update September 13, 2021
Update September 6, 2021
Update August 30, 2021
Update August 23, 2021
Update August 16, 2021
Update August 9, 2021
Update August 2, 2021
Update July 26, 2021
Update July 19, 2021
Update July 12, 2021
Update July 5, 2021
Update June 28, 2021
Update June 14, 2021
Update June 1, 2021
Update May 24, 2021
Update May 10, 2021
Update May 3, 2021
Update April 17, 2021
Update April 12, 2021
Update April 5, 2021
Update March 29, 2021
Update March 22, 2021
Update March 1, 2021
Update February 22, 2021
Update February 2, 2021
Update February 1, 2021
Update January 25, 2021
Update January 11, 2021
2020
Update December 21, 2020
Update December 7, 2020
Update November 30, 2020
Update November 23, 2020
Update November 9, 2020
Update November 2, 2020
Update October 26, 2020
Update October 19, 2020
Update October 13, 2020
Update September 28, 2020
Update September 21, 2020
Update September 7, 2020
Update August 31, 2020
Update August 24, 2020
Update August 10, 2020
Update August 3, 2020
Update July 27, 2020
Update July 20, 2020
Update July 13, 2020
Update July 6, 2020
Update June 29, 2020
Update June 22, 2020
Update June 8, 2020
Update June 1, 2020
Update May 18, 2020
Update May 11, 2020
Update April 27, 2020
Update April 13, 2020
Update March 30, 2020
Update March 23, 2020
Update March 16, 2020
Update March 3, 2020
Update Feb 24, 2020
Update Feb 17, 2020
Update Feb 10, 2020
Update Feb 3, 2020
Update Jan 20, 2020
Update Jan 13, 2020
2019
Update Dec 30, 2019
Update Dec 16, 2019
Update Dec 9, 2019
Update Dec 2, 2019
Change Log » 2020 »
Updated 3 years ago
2020 - Update August 3, 2020
Updates
Fixed widgets to work in IE 11 again
Handled Airbnb's new listing format on imports
Fixed tag filtering and deleting issues
Support Articles
Privacy & Security > SSL Certificates
Privacy & Security > Privacy Policy
Privacy & Security > Frequently Asked Questions
Privacy & Security > Terms of Service
Privacy & Security > Data Backups