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Channel Management
Messaging
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Accounting
Payment Processing
Property Management (PM)
Integrations
CRM
Reporting
Renter Agreements
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Why OwnerRez?
Why OR?
Why OwnerRez?
What Our Customers Say
Get Jumpstarted 🚀
Who We Are
Our Story
Meet the Team
Want to Work Here?
What We Believe
People First
Our Values
Pricing
Blog
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Webinars
Forums
Events
Help
Support Center
Videos
Latest Updates
Contact Us
Contents
All
Articles
Videos
Forums
Blog
Reviews
All
Articles
Videos
Forums
Blog
Reviews
Getting Started
Support Home
Videos
The Basics
About OwnerRez
How It Works
Requirements
Costs & Fees
Costs & Fees Prior to November 2020
Switching From a Different Vendor
Setting Up Your Account
New Registration
Required Personal Information
Adding a Property
Setup Wizard for Rates and Seasons
Where's Everything Else?
Setup Checklist
Supported Devices
Overview
Mobile Phones and Tablets
Installing on Android
Installing on iOS
ProConnect Setup
Overview
Common Issues & Questions
Comparison of ProServices
Core Concepts
Overview
Glossary/Definitions/Acronyms
A Bird's Eye View
Setting Up Direct Bookings
Getting to your booking area
Bookings
Understanding a Booking & Its Parts
Bookings & Quotes
Inquiries, Quotes, and Bookings Overview
Why you should create quotes instead of bookings
Quote and Booking Reservation Process
Changing the charges for a quote
Main Bookings Display
Pending Bookings
Extending a Stay
Cancelling a Booking
Moving a Booking
Blocking-off time
Split Payments
Multiple Payments
Quote Acceptance Form Messages
Open Rescheduling
Instant Book vs. Request-to-Book
Booking Statistics Glossary
Damage Protection
Damage Protection Overview
Setup & Configuring
Batch Update Existing Bookings
Damage Protection Issues & Questions
Enhanced DP Issues & Questions
Data Management
Exporting Data from OwnerRez
Exporting Data From Guesty For Hosts (formerly Your Porter)
Exporting Data From Streamline
Importing Outside Bookings
Door Locks
Door Locks Overview
Technical and Functional Differences
Integration for PointCentral door locks
Integration for Kaba/Oracode door locks
Integration for eRentalLock door locks
Integration for RemoteLock door locks
Integration for Igloo and ResortLock door locks
Integration for Brivo door locks
Integration for Manual door locks
Dynamic Pricing Integrations
Overview
PriceLabs Integration
Perfect Price Integration
Beyond Pricing Integration
DPGO
Email Template Library
Overview
Discount for gap nights - automatically up-sell the night before or after the booking to the guest
Facebook Like Request
Inquiry Available Response
Offer Travel Insurance to All Guests After Booking
Welcome
Arrival Day Email
Post Stay Email
Pre-arrival door lock code for Schlage
Pre-arrival door lock code
Receipt/Billing Summary/Invoice
Reminder to Guest to Sign Rental Agreement
Reminder to Myself
Review Request
Second payment reminder
Vrbo Inquiry Response
Guests
Guests Overview
Creating new guest records
Find, search and filter guests
Tags - Overview
Separating Guest Records
Problem Guests
Email Blasts
Proxy Email Addresses
Tracking guest interactions through Google Analytics and Facebook Pixel
Hosted Websites
Overview
Going Live w/ Domain Name
Going Live Video - NameCheap DNS
Setting DNS for GoDaddy
Setting DNS for Google Domains
Transitioning from my old site
Home Page
Editing Headers & Menus
Header Customizations
Footer Customizations
Adding a Blog
Creating a Video Page
Links
Facebook Sharing and Images
Facebook Messenger Chat
Multiple area searches
Prominent Amenities
Rates Display
CSS Magic
Common Issues and Questions
Listing Site Integration
Integration Overview
Regional Listing Sites
Inquiry Import
Inquiry parsing for emails using body text
Inquiry parsing for emails using custom SMTP headers
Listing Content Import
Custom Sources
Using OwnerRez with Houfy
Connecting to Evolve
Messaging
Overview
System Messages
Email Templates
Email Templates and Triggers
Create a pre-arrival email using email templates, triggers, and custom fields
Custom Fields
Field Codes
Field Codes Walk-through
Field Codes Common Issues and Questions
Capture additional fields on reservation/signing
SMS Common Issues and Questions
SMS Setup & Usage
SMS Brands
SMS Brands Support
SMS Segments Calculator
Sending files with email templates
Email From/Reply-To and Verified Sender
Theming
Creating & Using Themes
Using Hospitable (Smartbnb) With OwnerRez
My Account
Changing my password
Usage Pricing
Legacy Usage Pricing
Freezing Your Account
Closing Your Account
Affiliate Program
Forgot your email address?
Forgot your password?
Other Integrations
Overview
RueBaRue
ResortCleaning
Operto Teams
Duve
Touch Stay
Touch Stay - How To Integrate
Stays Group
YourWelcome
DACK
Chekin
StayFi
TurnoverBnB
Key Data
EZcare
Safely
InsuraGuest
SUPERHOG
Akia
TIDY
Lynx
Ok2Charge
OwnerRez API
Overview
Authentication
OAuth Apps
Webhooks
Payment Processing
Stripe Process Unsafely Warning
PayPal versus Credit Card Processing
PayPal Statement Name
Why No Square Support
Privacy & Security
Overview
Frequently Asked Questions
Privacy Policy
Data Backups
SSL Certificates
Terms of Service
Refund Policy
Properties
Adding New Properties
Availability Rules
Updating Bookings for Property Rule Changes
Combined properties with mutual blockoff/lockoff
Sync Bookings to Google Calendar
Bookings Display for Cleaners
Housekeeping Scheduling
Photos Overview
Adding Photos, Rearranging & Deleting
Bedroom & Bathroom Set Up
Importing From Airbnb & VRBO
Property Management
Overview
Setup & Configuration
Extra Bookings
Missing Bookings
Portal Access
Portal Access - Branded Setup
Access for Cleaners & Third Parties
Owner Instructions For Portal Access
Expenses
Common Issues & Questions
PM Lock
Housekeeping Service Connections Overview
Property Sharing
Overview
QuickBooks Integration
Overview
Connecting & Setup
How Syncing Works
Settings & Mappings
Common Issues & Questions
Reconciling Payments and Deposits Without Fees
Product or Service Item Mapping
Quotes
Overview Video
Creating, Sending & Converting to Booking
Status Changes
Rates
Overview
Overview Video
Seasonal Rates
Setting Seasonal Rates
Copying Seasons
Spot Rates
Using the Rate Calendar
Holidays
Season Select
Add-On Services
Charging a Processing Fee
Discount Codes
Length of Stay (LOS) Discounts
Common scenarios for surcharges and discounts
Last Minute Discounts
Gap Management
Batch Copy
Legacy Rates
Legacy Rates Upgrade
Renter Agreements
Overview
Request for Contact Info (real email address) and Signing
Reporting
Overview
Common Issues & Questions
Available Nights Report
Empty Units Report
Bookings Detail Report
Credit Card Processing History
Reviews
Overview
Storing reviews by entering them manually
Storing reviews by importing them in bulk via Excel
Reviews from Direct Bookings
Searching and exporting reviews
Showing reviews on your website
Pushing Non-Vrbo Booking Reviews To Vrbo
Automatic 5-Star Reviews
Delayed Posting of Bad Reviews
Rules
Cancellation Policies Overview
Cancellation Policies - Common Issues & Questions
Pets
Minimum Age
Lead Time
Minimum Nights
Change Restrictions, Booking Window, Forced Gaps
Security Deposits
Security Deposits Overview
Security Deposit Holds
Refundable Damage Deposits (RDD)
Suppressed Email Addresses
Overview
Blocked Email Domains
Taxes
Overview
Overview Video
Collecting Tax Information
Configuring Taxes
Technical Stuff
Public IP Addresses
Travel Insurance
Travel Insurance Overview
Travel Insurance Issues & Questions
Verified Email Domains
Setup and Configuration
Namecheap
GoDaddy
Google Domains
Wix
Widgets
Overview
Setting up widgets for inquiries, bookings, availability, rates and reviews
Prepopulating Widget Fields
Widget Settings
Cross-Domain Analytics
Adding Widgets to WordPress
Adding Widgets to WordPress Video
Adding Widgets to VacationSoup and Elementor
Adding Widgets to Wix
Adding Widgets to Facebook
Adding Widgets to Weebly
Adding Widgets to SquareSpace
Fix 403 Error by Whitelisting in WordFence
Property Sharing
CSS Magic
WordPress Plugin
Overview
Setup & Connecting
Shortcodes
Common Issues and Questions
Channel Management
Channel Management
Overview
Identifier Mapping
Technical Terms
Premium Feature
Third Party Managers
Other OTAs and Channels
API Integrations
Overview
Preparing to go API
Technical & Functional Differences
Rate & Fee Differences
Importing Existing Bookings
Property Field Differences
Property Field Quirks
Manual Modes
Vrbo Overview
Vrbo Setup & Connecting
Vrbo Waiting for Integration to Become Active
Vrbo Common Issues & Questions
Vrbo API vs Vrbo non-API
Airbnb Overview
Airbnb Setup & Connecting
Airbnb Rules & Settings
Airbnb Taxes
Airbnb Common Issues & Questions
Booking.com Setup & Connecting
Booking.com Rates
Booking.com Common Issues & Questions
TripAdvisor Overview
TripAdvisor Setup & Connecting
TripAdvisor Common Issues & Questions
HomeToGo Setup & Connecting
HomeToGo Common Issues & Questions
Houfy Setup & Connecting
Houfy Common Issues & Questions
FloridaRentals.com Setup & Connecting
Find Rentals Setup & Connecting
GuestSmiles Setup & Connecting
Calendar Import/Export
Overview
How Syncing Works
Custom iCal Links
Common Issues & Questions
Vrbo guide
Airbnb guide
TripAdvisor guide
HomeEscape guide
Houfy guide
FloridaRentals.com guide
ECBYO guide
ALAVHR guide
Channel Bridge
Overview
Installing and Using
What It Is & How It Works
Bringing In Bookings From Channels
Bringing In Reviews From Channels
Updating to Latest Version
Pushing rates to Airbnb and Vrbo
When it's needed, by channel
Common Issues & Questions
Payment Processing
Payment Processing
Overview
Overview Video
Credit Cards
Checks Overview
Checks Video
PayPal
Custom Payment Options
3-D Secure 2.0 (3DS2)
Common Issues & Questions
Processors & Gateways
The Whole List
Recommended
Changing
Alternate Names
Authorize.net
Bambora
Converge
Lynnbrook Group
Lynnbrook Classic
Payeezy
PayPal
Sage Payments
Stripe
USA ePay
Testing
Why Test?
Overview
Tools
Listing Quality Analyzer
Rate Testing
Overview
Calendar Testing
Overview
Imports To OwnerRez
Exports from OwnerRez
Change Log
2022
Update May 24, 2022
Update May 17, 2022
Update April 26, 2022
Update April 18, 2022
Update April 11, 2022
Update April 4, 2022
Update March 21, 2022
Update March 8, 2022
Update February 21, 2022
Update February 14, 2022
Update January 31, 2022
Update January 17, 2022
2021
Update December 23, 2021
Update December 21, 2021
Update December 13, 2021
Update November 15, 2021
Update November 8, 2021
Update November 1, 2021
Update October 18, 2021
Update October 11, 2021
Update September 27, 2021
Update September 20, 2021
Update September 13, 2021
Update September 6, 2021
Update August 30, 2021
Update August 23, 2021
Update August 16, 2021
Update August 9, 2021
Update August 2, 2021
Update July 26, 2021
Update July 19, 2021
Update July 12, 2021
Update July 5, 2021
Update June 28, 2021
Update June 14, 2021
Update June 1, 2021
Update May 24, 2021
Update May 10, 2021
Update May 3, 2021
Update April 17, 2021
Update April 12, 2021
Update April 5, 2021
Update March 29, 2021
Update March 22, 2021
Update March 1, 2021
Update February 22, 2021
Update February 2, 2021
Update February 1, 2021
Update January 25, 2021
Update January 11, 2021
2020
Update December 21, 2020
Update December 7, 2020
Update November 30, 2020
Update November 23, 2020
Update November 9, 2020
Update November 2, 2020
Update October 26, 2020
Update October 19, 2020
Update October 13, 2020
Update September 28, 2020
Update September 21, 2020
Update September 7, 2020
Update August 31, 2020
Update August 24, 2020
Update August 10, 2020
Update August 3, 2020
Update July 27, 2020
Update July 20, 2020
Update July 13, 2020
Update July 6, 2020
Update June 29, 2020
Update June 22, 2020
Update June 8, 2020
Update June 1, 2020
Update May 18, 2020
Update May 11, 2020
Update April 27, 2020
Update April 13, 2020
Update March 30, 2020
Update March 23, 2020
Update March 16, 2020
Update March 3, 2020
Update Feb 24, 2020
Update Feb 17, 2020
Update Feb 10, 2020
Update Feb 3, 2020
Update Jan 20, 2020
Update Jan 13, 2020
2019
Update Dec 30, 2019
Update Dec 16, 2019
Update Dec 9, 2019
Update Dec 2, 2019
2020 - Update August 3, 2020
Updates
Fixed widgets to work in IE 11 again
Handled Airbnb's new listing format on imports
Fixed tag filtering and deleting issues
Support Articles
Privacy & Security > SSL Certificates
Privacy & Security > Privacy Policy
Privacy & Security > Frequently Asked Questions
Privacy & Security > Terms of Service
Privacy & Security > Data Backups