To configure taxes, you first need to collect full details of all the relevant tax requirements information.
Remit taxes yourself if at all possible. If you have the choice for the channel to remit taxes on your behalf, or for you to remit taxes yourself (like in the case of Airbnb where they allow custom taxes in your area), then choose to remit all the taxes yourself.
This can seem like more work, but it actually ends up with less work - you have to remit taxes for bookings from other channels anyway, and come audit time, you'll have to combine and document both. So doing all bookings the same will end up simplifying matters.
Once you've collected the information about what taxes are due, you can configure them in OwnerRez. It is important to configure each taxing authority separately -- for example, create one 7% State tax and a separate 3% City tax. Don't create one combined 10% City and State tax. If you combine them, you won't be able to separately apply criteria to them like whether different channels remit the tax. Even if both taxes are treated the same now, this may change in future.
Here are a list of possible scenarios with steps to configure each one:
- Tax remitted for all bookings, regardless of channel
- Tax remitted for some properties and not others
- Tax for stays under 30 nights and not for longer stays
- Tax remitted for direct bookings but not Airbnb or VRBO/HomeAway
- Tax remitted for direct bookings and VRBO/HomeAway, but not Airbnb
- Changing channels that a tax is collected for (like when you go HomeAway API or Airbnb custom taxes)
- Changing tax rates
- Configuring Airbnb custom taxes
- Taxes and Booking.com
Tax remitted for all bookings, regardless of channel
This is the simplest scenario -- just set a tax name and amount. The defaults will make it applicable to all properties and channels.
Tax remitted for some properties and not others
If your properties are in different areas, they'll often have different taxes. Maybe the state tax is applicable to all properties but one local tax is only applicable to some properties and other local taxes are applicable to other properties.
To configure the property applicability for each tax, set the Properties setting under the Criteria section.
Tax for stays under 30 nights and not for longer stays
Some areas have tax due only for short term stays and not for longer stays. To define what "long term" means, set the Max Nights setting under the Criteria section. Anything over that number of nights will not have the tax applied.
Tax remitted for direct bookings but not Airbnb or VRBO/HomeAway
If Airbnb and VRBO/HomeAway (or any other channels) are remitting the tax in your area, set the Applicability setting in the Channel section to "Everything but" the channels that remit the tax.
Tax remitted for direct bookings and VRBO/HomeAway, but not Airbnb
Similar to the above, if you're remitting taxes for direct bookings and VRBO/HomeAway bookings but Airbnb bookings, set the Applicability setting in the Channel section to "Everything but Airbnb". This will be the case if you're HomeAway API integrated but don't use Airbnb custom taxes.
Changing channels that a tax is collected for (like when you go HomeAway API or Airbnb custom taxes)
If the tax applicability per channel changes over time, you can set effective dates with different Applicability settings in the Channel section. For example, if you start with HomeAway/VRBO remitting the taxes but then later go API integrated, you'd have the first applicability "Everything but HomeAway". And then later on the API integration date you'd have another applicability for All.
Changing tax rates
If tax rates change over time, you can add a new effective date and rate in the Rate section. For direct bookings, HomeAway API, and TripAdvisor API, those effective arrival dates will be respected. For Airbnb, they don't have applicable criteria so the tax will update on their site when the effective date is reached.
Configuring Airbnb custom taxes
If Airbnb supports custom taxes in your area, you can configure them in OwnerRez. For more information, see the Airbnb API: Collecting and remitting taxes article.
Whether you are connected to Booking.com using our API or not, it is not possible to configure taxes in OwnerRez and have them used by Booking.com. You also cannot configure them on the Booking.com control panel. You must call Booking.com support on the phone or internal messaging system, telling them your taxes, and asking them to manually configure those taxes on your listings.
Until you have done this, taxes will not be charged on your Booking.com bookings. You'll have to deduct them from the rent you collect.