Experience the difference of "Elite".

Getting Started

Core Concepts


Bookings & Quotes

Damage Protection

Data Management


Email Template Library




Listing Site Integration


My Account

Payment Processing

Privacy & Security


Property Management



Renter Agreements




Security Deposits

Suppressed Email Addresses



Team Access

Technical Stuff

Travel Insurance

Verified Email Domains

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge


OwnerRez APIs

Payment Processing



Change Log






API Integrations - Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals

This support article is under construction 👷

Please pardon the incompleteness while we work on this. We have made the article visible in the meantime because the content may be useful.

OwnerRez users do not have to use the OwnerRez inquiry/approve/special offer side if they don't want to. However, if users pre-approve an inquiry, send a special offer, etc. in Airbnb, that will automatically update over to OwnerRez.


Inquiries can be pre-approved by clicking on the Pre-Approve button on the Inquiry Overview.

Pre-Approve Airbnb Inquiry

The Pre-approve modal pop-up will appear giving users the option to pre-approve the inquiry and generate a quote by clicking on OK.

Airbnb Inquiry Pre-Approval

Special Offers

You can create a one-time "special offer" for an Airbnb guest from either the Airbnb app or directly in OwnerRez which will result in a Quote for the special offer in OwnerRez.

  • Special offers only have a total amount, so any fees are just totaled up and used as the total special offer amount. Users should be sure that cleaning fees and surcharges are added.
  • Pre-approvals are implemented by Airbnb as a "special offer" under the covers. If users pre-approve an inquiry, Airbnb totals up the amount of all charges and creates a special offer for that amount... which means on the resulting booking the charges aren't broken out. Users can make the selection to either send the special offer by email through OwnerRez or directly through Airbnb. Click Send.

Airbnb Quote With Special Offer
Currently, for special offers OwnerRez calculates what the detailed charges should have been and then adds an adjustment charge if needed to make the amounts match.
  • Alterations -- after a quote is made, guests can request and hosts can make changes such as adding/changing dates, etc. When this happens, Airbnb calculates a suggested amount for the change based on the current rates, but the host can also go in and change the total by clicking on Charges.

Airbnb Quote Pre-Approval

In the case above, it was originally a special offer (via pre-approval) and looks like Airbnb, didn't calculate rates for the change as expected but rather than adding an amount for additional nights, Airbnb recalculated the existing nights and ended up with a lower amount. Possibly because the booking was originally a special offer.

Request to Book

Airbnb-connected users have the ability to determine whether they will accept an Airbnb guest "Request to Book" that exceeds their property maximum nights rule setting if their property is available.

Of course, we leave that decision up to our users, who can edit those settings by navigating to Settings > API Integrations > their Airbnb API Integration > Options.

A Request to Book (RTB) or Reservation Request will create a quote/inquiry in OwnerRez. If users confirm the RTB it will turn into a full booking.

Airbnb Request to Book or Reservation RequestUsers have the opportunity to send a special offer and can make changes to the quote by clicking on Charges prior to clicking the Send button.

Change Airbnb Quote Charges


Users can pre-approve or withdraw the quote within the guest conversation in OwnerRez or the inquiry in OwnerRez.

Guest Conversation

Airbnb Quote Pre-Approval or Withdrawal