Built by owners, for owners.

Getting Started

The Basics

Setting Up Your Account

Signing In

Recommended Reading

Overview

Bookings & Quotes

Properties

Guests

Quotes

My Account

Messaging

Email Template Library

Door Locks

Property Management

Reviews

Listing Site Integration

Widgets

Hosted Websites

Technical Stuff

Insurance and Damage Protection

Data Management

QuickBooks Integration

Rates

Rules

Security Deposits

Taxes

Payments

Dynamic Pricing Integrations

OwnerRez API

Other Integrations

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Page-Specific Help

Testing

Why Test?

Rate Testing

Calendar Testing

Change Log

2020

2019

2020 - Update Jan 13, 2020

Updates

  • Updated widgets to handle new security changes in Safari 13
  • Fixed code generation for PointCentral to merge with existing code if code already exists for guest
  • Fixed error message on Book Now widget when email addresses is bad
  • Updated Account Access page to clarify the different types of access
  • Fixed rate push message to not use "dollars" since it could be other currencies
  • Fixed quote acceptance form to not show Travel Insurance payment if Travel Insurance was deselected
  • Fixed email sending to use user's Verified Sender settings on the "send me a copy" copy
  • Fixed credit card processing to not crash if only a couple digits are entered for the card number
  • Updated surcharges to not show PM commission calculation if the PM gets the entire amount
  • Fixed API help page to use normal error handling
  • Updated Airbnb inquiries to allow marking as answered like direct inquiries
  • Updated email design for some system alerts
  • Added on/off settings for some system alerts
  • Changed system alerts to be sent from help@ so that replies automatically go back to support
  • Added preview for system alerts
  • Updated system alerts to use guest name instead of record number in header (eg. "ORB...")
  • Updated system alerts to use strike-throughs to show what changed on booking change alerts
  • Updated HomeAway API integration code to latest standard
  • Fixed QuickBooks disconnect process to not crash
  • Fixed quote expiration date calculation to factor in correct time zone when showing time from now
  • Updated Airbnb reviews to export and store sub-ratings (eg. cleanliness, communication)
  • Updated guest forms to not show party size if it's 0
  • Fixed image rotation to work for large images

New support articles