We offer an Damage Protection insurance product which covers minor damage to your property. This sounds similar to the guarantees offered by some channels like VRBO, but isn't - you are the insured, not the guest, and the guest has nothing to do with whether or not your claim is honored. Read more about it in our Damage Protection overview article.
This article provides a list of common questions and answers about Damage Protection that are not covered elsewhere.
- Does the insured property, guest, or property owner have to be in the United States?
- Long-term bookings (30+ day stays)
- When exactly does the coverage begin?
- When exactly does the coverage terminate?
- Do I have to pay for all of the pre-existing bookings that were in place prior to turning on Damage Protection?
- When the property is blocked-off for personal use, or for the owners to stay, do we have to pay for the insurance for that stay?
No. Damage Protection can be used for any property worldwide and the owner or manager (i.e. you) can be a citizen of any country.
Damage Protection will cover damage for long-term stays. However, each 30 day period requires a separate policy. So a 31-60 day booking would require 2 policies, a 61-90 day booking would require 3 policies and so on. There is no limit to the number of months that can be purchased or how long the stay can be. If you have 31+ day stays that need to be covered, please let us know the booking and will put that in place manually for you for the time being. There is no way to do that through the interface at this point.
When exactly does the coverage begin?
The coverage takes effect on the date and time the guest checks in as a registered guest at the Rental Property, provided the appropriate plan cost has been paid before check in.
When exactly does the coverage terminate?
The coverage ends on the earlier of: (1) the normal check-out time on the guest's scheduled check-out date from the Rental Property; or (2) the actual departure date of the guest from the Rental Property. In other words, if they leave the property early, the coverage ends when they leave. If they leave the property late, the coverage ends when they should have left.
Do I have to pay for all of the pre-existing bookings that were in place prior to turning on Damage Protection?
When you turn on Damage Protection, it starts working on bookings from that point forward. You can (optionally) choose to add it to pre-existing bookings, but you have to do that one by one. If you have a lot of pre-existing bookings, contact us and we'll bulk-update them for you.
When the property is blocked-off for personal use, or for the owners to stay, do we have to pay for the insurance for that stay?
Damage Protection only applies to bookings, not blocked-off times. So just create a blocked-off time and it won't apply. If you create a booking for an owner or personal use, contact support.