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2019

Property Management - Common Issues & Questions

Our Property Management feature allows you to track expenses and calculate commission/earnings for owners that you manage on behalf of. Read about it in our our Property Management Overview article.

This article provides a list of common questions and answers about Property Management that are not covered elsewhere.

Owner amount graph shown in the Portal Access dashboard

That graph that is shown to the owner inside their Portal Access dashboard uses the Owner Amount figure that is calculated on each booking.  But it's prorated to use the number of nights of the Booking that are within the month being shown.  This means that for a Booking that stretches across two months, the numbers displayed will not be the same as what is visible in the Booking Charges tab.

Here is an example of what the graph looks like to owners:

In each month column, the total amount shown is the sum of all Bookings that occurred during that month. If the amount does not match your records, please remember the following:

  • Bookings that overlap the month are prorated for the number of days within the month period.  In the above example, a October-November booking (i.e. arrive in October, leave in November) would only partially be reflected in each of the October and November columns.
  • Future months will only show payments that have been recorded.  Some channel bookings may not remit payments until a future date, which would change what is currently shown.
  • The Owner Amount number is what is used, not the total charges or gross amounts that you see elsewhere on the booking.  The Owner Amount is the total remittance the owner will have gotten for the booking.  Check the PM tab under each booking to see what that amount is.