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Getting Started

The Basics

Setting Up Your Account

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My Account


Email Template Library

Door Locks

Property Management


Listing Site Integration


Hosted Websites

Technical Stuff

Damage Protection

Data Management

Vacation Rental Tools extension

QuickBooks Integration


Channel Management

Channel Bridge

Dynamic Pricing Integrations

Page-Specific Help




Going Live

When you start a hosted website, we give you a test location on our hosted OwnerRez domain. When you're ready to go live, you'll link up your own domain name to the OwnerRez servers and from then on the hosted website will "live" at your domain and typing in that domain will take you directly to your OwnerRez hosted website.

We'll also generate an HTTPS secured certificate and apply it for you (no charge, but requires a credit card on file for verification). This may take an hour or two after you follow the steps below to configure the DNS.

To go live with your hosted website, you'll need to do three things:

  1. Buy a domain name. If you don't have an account anywhere yet, we recommend Namecheap.
  2. Enter your domain name in the "Live Location" box in the Hosting/Mapping section of your hosted website settings.
  3. Update your DNS servers to point to hosted.ownerrez.com as a CNAME and/or directly if CNAME isn't supported.

Step three is the tricky part. The easiest thing to do is to contact support at your registrar, the place where you purchased your domain, and ask them to turn off any domain parking/forwarding and make the following changes for you:

  1. Create (or set if there is one already) an A type record with a name of @ pointing to our IP address of
  2. Create (or set if there is one already) a CNAME type record with a name of www pointing to hosted.ownerrez.com
  3. If there are any AAAA type records with a name of @, delete them. This is rare.

If you want to do the DNS configuration yourself, you'll need to go into the "Manage DNS" section for your domain name registrar (the place where you bought the domain name). It might be named slightly differently depending on where you bought the domain, but it probably says something about DNS.

Once you're there, you'll need to add DNS records for the @ and www hosts as outlined above. If there are existing records for @ and www, delete them. If there are records for other hosts, you can leave those.

It'll look something like this:

(this domain also has some other extra hosts, which is fine)

You can also do a CNAME on the @ record, but that can conflict with email servers. That would look something like this:


Once the configurations are in place, you can double check that everything is correct using the Dig tool.

If you run into any issues setting up the site, or with the go live configuration, contact us and we'll help you get it all set up and configured properly.