Built by owners, for owners.

Getting Started

Core Concepts


Bookings & Quotes








My Account


Security Deposits

Insurance and Damage Protection


Renter Agreements

Payment Processing

Dynamic Pricing Integrations


Listing Site Integration

Property Management

Technical Stuff

Hosted Websites

WordPress Plugin

Door Locks

OwnerRez API

Other Integrations


Email Template Library

Data Management

QuickBooks Integration

Privacy & Security

Property Sharing

Channel Management

Page-Specific Help

Payment Processing


Change Log




Processors & Gateways - Stripe

Connecting a Stripe account takes a few separate steps -- first you must allow direct card processing on your Stripe account, then link OwnerRez to your Stripe account, and finally create a Live Secret Key in Stripe and paste it in to the OwnerRez configuration. This guide will walk you through step by step.

Setup & Connecting Stripe

Here are the details:

  1. Go to Settings > Payment Methods in OwnerRez and click to connect your Stripe account

  2. The connection process will take you to Stripe to authorize OwnerRez to access your account. There may be several login and confirmation steps and then you'll finally get to a connection screen. Accept the connection and you'll be sent back to OwnerRez to complete setup.
  3. Make sure that the accept card types are configured correctly, currency and statement text are correct, and the account is configured to be used on the correct properties.

    Then save the account.

Stripe Processing Modes

Tokenized cards allow you to use Stripe Radar and accept European cards with 3DS2 challenges, but once entered and saved, a card can never be used with a different processor, even a different Stripe account.

Direct processing uses raw card numbers rather than Stripe tokens. This allows you to switch to a different card processor, but doesn't support 3D Secure / two factor authentication without requesting all new cards from guests.

We recommend Tokenized mode in most cases. If most of your clients are European, you should definitely use Tokenized mode, as any two factor challenges won't work without it. If you're in an area that doesn't yet require 3D Secure 2, such as the US, and you may be switching card processors soon, you may use Direct mode.

Common Questions

Why don't I see a charge from keeping money from a security deposit hold?

The way Stripe works, there's no separate transaction for keeping funds from a security deposit hold. The original transaction that reserves the security deposit hold is actually an authorization-only Charge.

If you end up charging against the hold, what you get in your Stripe transaction history is:

  1. A charge for the full security deposit hold amount
  2. "Partially refunded" of the amount you didn't keep

This happens even though the full amount wasn't actually charged in the first place, just authorized.

Can I take advantage of Chargeback Protection offered by Stripe Checkout?

No. The chargeback protection requires you to use Stripe's Checkout feature, which makes it work similarly to PayPal - the guest is sent away from your and OwnerRez' sites over to a Stripe site to pay.  This mode is not supported by OwnerRez, because it does not allow for detailed communication and logging of transaction events (e.g. why a card was rejected, and what the card information was), or advanced functions like security deposit holds.

I tried to change my Stripe account type, and got an error message saying "Upgrade payment method is different than user matching payment method."

This error message is telling you that an account was trying to be connected, but the login was from a different account than the one you clicked "Upgrade".

When you go to upgrade, take note of the email address on the account. Make sure that's the one you choose on the Stripe side to authorize, and that should solve the issue.