Experience the difference of "Elite".

Getting Started

Core Concepts


Bookings & Quotes

Damage Protection

Data Management


Email Template Library



Hosted Websites


Listing Site Integration


My Account

Payment Processing

Privacy & Security


Property Management

Property Sharing



Renter Agreements




Security Deposits

Suppressed Email Addresses



Team Access

Technical Stuff

Travel Insurance

Verified Email Domains


WordPress Plugin

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge


OwnerRez APIs

Payment Processing


Change Log






2020 - Update October 13, 2020


  • Added send buttons for sending/resending SMS/Airbnb triggers from the booking Email tab
  • Added button to view original SMS/Airbnb message on guest conversation
  • Added Used By column on SMS/Airbnb template grids
  • Cleaned up SMS/Airbnb communication history grids
  • Show Airbnb icon for those messages on conversation
  • Speed up rate calendar/seasonal defaults editor loading
  • Fixed double firing of save on rate editors when hitting enter when a button is already focused
  • Fixed rounding of rates on rate calendar
  • Used first season with rates when calculating rates instead of letting empty season override to 0 rate
  • Fall through to no rate seasons on rate table calculation if none exists with rates
  • Added LQA check for min nights longer than max nights
  • Updated LQA suitability checks to point to the right fix location
  • Added attached owner statement/pm statement readout on expense view
  • Change Airbnb nickname to use first 20 characters of property name if no property code exists
  • Added handling for travel insurance on pending/confirmation required/request to book bookings
  • Added support for travel insurance on non-USD bookings
  • Updated BBINFO field to show CFAR travel insurance if available
  • Transmit travel insurance dates based on property/user time zone
  • When selecting no pets/children, clear numeric entry so validation issue doesn't occur
  • Applied sentence casing to hosted theme header submenus
  • Don't look for themes on custom field headers
  • Fixed RA/booking created event trigger with signed criteria to fire on booking create
  • Added new Vrbo API cleaning amenities
  • Changed Vrbo API to follow second payment rule for manual payments if set
  • Changed Vrbo API to use OR payment schedule (vs Vrbo payment schedule) upon RTB/card failed pending confirm if changed in OwnerRez
  • Added system alert for inbound SMS messages
  • Fixed regression in calendar sync detection of OwnerRez iCal's to force cancellations instead of missing
  • Fixed handling of apostrophe's in hosted site page menu names
  • Allowed viewing of custom view statements by portal users, but don't allow statement view editing by portal users
  • Fixed timezone on trigger run date check to work properly for triggers just created
  • Fixed owner statement prorate to handle future bookings with a floor at 0
  • Fixed SMS billing logic
  • Fixed changing premiums to not attempt to disable SMS
  • Highlighted error section on SMS failure alerts
  • Updated affiliate program language for new rules
  • Added friendly error message on Airbnb public integrations

Support Articles