This article lists the Costs & Fees as of October 2022. If you're wondering about the Costs & Fees before October 2022, you can still find those in the prior to October 2022 version.
All new accounts come with a trial period of 14 days, during which all activity is free. Your first invoice begins to calculate after the trial period is over. Any activity you do during the trial period is free, even if it's a Premium Feature. However, if you turn on Damage Protection, that coverage must be paid for even during the trial period.
- Overview
- Pricing Table
- Premium Features
- Door Locks (Direct Integrations)
- Damage Protection
- Paying Your Invoice
- Turn Off Premium Features
Overview
Our pricing structure is property-based. Each month we create an invoice in your account showing the number of properties you have and the corresponding fee.
We also have Premium Features that are not covered by the per-property fee. Premium features are also charged per property but based on a different pricing table. Each Premium Feature has its own pricing table.
Use this handy pricing page calculator to figure out what your bill will be! The property slider and Premium Feature buttons will help you quickly get a total.
If you want to understand the math behind the pricing, or verify the line items on your monthly invoice, read the following sections about how our service is billed.
Pricing Table
The more properties you have, the lower the fee is per property. The minimum fee is $40.00 which covers 1 property. Here is the full pricing table that is used to calculate invoices:
| Fee | Calculated | |
|---|---|---|
| 1st Property | $40 | total |
| Properties 2 - 3 | $15 | each property |
| Properties 4 - 4 | $10 | each property |
| Properties 5 - 9 | $8 | each property |
| Properties 10-19 | $7 | each property |
| Properties 20-49 | $6 | each property |
| Properties 50-99 | $4 | each property |
| Properties 100-199 | $3 | each property |
| Properties 200+ | $2 | each property |
If you have a large number of properties or a special situation, please contact us directly. We have set up flat rates for users who only use certain aspects of the system or who are in international VR markets where exchange rates create problems. We're always ready to listen, so contact us with any concerns.
Premium Features Pricing
Each Premium Feature has its own service charge based on the number of properties you have. As Premium Features are added, a unique pricing table is added for it. As with the regular per-property pricing, if you feel like you need to use a Premium Feature but have circumstances that make our pricing awkward for you, please contact us so we can chat about it.
Premium Features can be turned on (or off) by visiting your account billing page and clicking "Change Premium Features". After you make your changes, make sure to confirm on the follow-up page or the changes will not be saved.
Digital Signature Pricing
FREE! Yes, really - there is no charge for our Digital Signatures feature, and it's already turned on for you by default! The signature, PDF and storage processes are provided for all users at no cost.
Channel Management Pricing
FREE! Yes, really - our entire best-in-class Channel Manager feature is completely free and automatically turned on for all users. We used to charge for Channel Manager as a premium feature but, as of November 2020, it is now included for all user accounts. This includes access to all API channel integrations, our Channel Bridge tool, and all other channel-related functionality.
Property Management Pricing
| Fee | Calculated | |
|---|---|---|
| 1st property | $10 | total |
| 2nd property | $5 | on the 2nd property only |
| Properties 3 - 9 | $3 | each property |
| Properties 10-19 | $2 | each property |
| Properties 20-199 | $1 | each property |
| Properties 200+ | $0.50 | each property |
QuickBooks Integration Pricing
| Fee | Calculated | |
|---|---|---|
| 1st property | $10 | total |
| 2nd property | $5 | on the 2nd property only |
| Properties 3 - 199 | $1 | each property |
| Properties 200+ | $0.50 | each property |
It does not matter how many QuickBooks accounts (company files) you connect to. You can link to multiple QuickBooks accounts so that your booking data syncs for multiple companies (or owners), but the above pricing is only figured once on your total number of properties.
Websites (Hosted Site) Pricing
| Fee | Calculated | |
|---|---|---|
| 1st property | $15 | total |
| 2nd property | $5 | on the 2nd property only |
| Properties 3 - 9 | $3 | each property |
| Properties 10-19 | $2 | each property |
| Properties 20-199 | $1 | each property |
| Properties 200+ | $0.50 | each property |
It does not matter how many websites you create within the same OwnerRez account or how many WordPress websites you use our plugin with. The above pricing is only figured once on your total number of properties.
In the future, we may limit the number of websites you can set up or calculate pricing against the number of websites in addition to properties. If the pricing for this changes, we will alert users ahead of time or allow them to remain grandfathered into the current pricing.
WordPress Plugin + Integrated Websites
| Fee | Calculated | |
|---|---|---|
| 1st property | $10 | total |
| 2nd property | $5 | on the 2nd property only |
| Properties 3 - 9 | $3 | each property |
| Properties 10-19 | $2 | each property |
| Properties 20-199 | $1 | each property |
| Properties 200+ | $0.50 | each property |
Integrate your WordPress website using our officially supported plugin or access property listing content to integrate into your custom-developed site via our Listing Content API.
SMS Messaging Pricing
| Fee | Calculated | |
|---|---|---|
| Claimed phone numbers 1+ | $15 | each number |
| Incoming SMS messages | FREE! | |
| Outgoing SMS message segments 501+ | 1.5¢ ($0.015) | each message segment after 500 |
A unique phone number will be reserved based on your choice (currently limited to one per account). Each unique phone number includes up to 500 free outgoing message segments. After 500 segments, each outgoing segment costs 1.5¢ per segment.
If you need more than one phone number in your account, contact us and let us know. We can turn this on for you upon request.
Door Locks
OwnerRez-powered door lock integrations are starting to roll out. First up was Schlage (next up is Igloohome and Hubitat). The monthly per lock charge goes to offset the fees charged to us by each manufacturer to leverage their API for each "call" made to a lock.
| Integration | Fee | Calculated |
|---|---|---|
| Schlage | $4 | each lock per month |
| Igloohome Coming Soon | $4 | each lock per month |
| Hubitat Coming Soon | $4 | each lock per month |
Damage Protection
Damage Protection is something we resell through RentalGuardian. Read about the program in our Damage Protection overview document.
There is no trial period for Damage Protection because there are fees we have to pay RentalGuardian to secure that real coverage is in place for your bookings after you turn it on. So to be clear, as soon as you turn it on, you will begin to be charged.
Damage Protection is priced per coverage tier. You can select the coverage tier per property, but all properties and bookings in your account must be covered. You cannot selectively choose to not cover some properties or bookings on a case-by-case basis.
There are two types of Damage Protection coverage - Standard and Enhanced. Read our support article on the difference between Standard and Enhanced Damage Protection to understand the differences.
Below is the price table for Standard and Enhanced coverage. Again, this is applied automatically to every booking (*) you create in the system:
| Coverage Type | Coverage per Booking | Fee per Booking | Extra Coverages |
|---|---|---|---|
| Standard | $500 | $13 | |
| Standard | $1,500 | $27 | |
| Standard | $3,000 | $45 | |
| Standard | $5,000 | $69 | |
| Enhanced | $500 | $23 | $1,000,000 in host liability, $15,000 in bedbug |
| Enhanced | $1,500 | $37 | $1,000,000 in host liability, $15,000 in bedbug |
| Enhanced | $3,000 | $55 | $1,000,000 in host liability, $15,000 in bedbug |
| Enhanced | $5,000 | $79 | $1,000,000 in host liability, $15,000 in bedbug |
Damage Protection fees are paid monthly, as an "Add On" section in your normal monthly invoice, based on the bookings that have not yet had policies paid for at the time the invoice is created.
Paying Your Invoice
When monthly invoices are generated, we automatically collect payment by using the credit card (Visa, MasterCard, Discover, or AMEX) that you have on file with us. We require all users to keep an updated valid credit card on file in order to use the system. If your card expires or is replaced, please make sure to update your account billing info so that your account remains in good standing with us.
Turn Off Premium Features
Decided that an OwnerRez Premium Feature is not for you? No problem, you can turn that Premium Feature off.
In order to turn off an OwnerRez Premium Feature, users can navigate to their account drop-down list and select Billing.
Users will see all Premium Features that they have subscribed to in the Premium Features list. To make changes, click on Change Premium Features.
Disable the Premium Features that you no longer wish to subscribe to by selecting the Disabled radio button. Click on Save Changes.
Users will be asked to confirm their Premium Feature Changes by clicking on Yes, Turn Off.
A green modal pop-up will appear confirming your changes.
And users will see that the Premium Features have been removed from their Premium Features list.