Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings & Quotes

Damage Protection

Data Management

Deposits

Email Template Library

Fields

Guests

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Tags

Taxes

Team Access

Technical Stuff

Travel Insurance

Triggers

Verified Email Domains

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Integrations

OwnerRez APIs

Payment Processing

Testing

Websites

Change Log

2024

2023

2022

2021

2020

2019

Staff Reference

Privacy & Security - Data Backups

We understand that the information you collect and store in OwnerRez is extremely sensitive and extremely valuable to you. That's why we've established data backup and retention policies to ensure the reliability and security of our application no matter what happens.

How often is my information backed up?

Your information is backed up nightly by two independent services. Each backup is stored in a separate location as a safeguard to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored.

Am I responsible for credit card info?

Absolutely not. After you process a booking and submit a guest's credit card or bank account details, you will not have anything to do with this information. Credit card and bank account information is stored on private and secure databases, encrypted in transit, and at rest, and conveyed over secure channels to the financial institutions who process the transactions.

OwnerRez has been approved as a secure and reliable online application. We undergo regular PCI audits to ensure we are maintaining secure systems and processes to protect your information.

How long is my data stored in the OwnerRez system after I delete it?

Any information you delete is stored for thirty days and no longer. Should you need your information restored, you must make your request within thirty days of deleting it.