Communication is such an important part of your interaction with guests. To make life easier, you can write a variety of email Templates and use the Trigger function to send them when appropriate. Here's a list of Templates and Forum posts with suggested emails. Some of these we wrote, others were provided by our great clients! If you have an email you'd think others might like, please feel free to share in the Forum under Template/Design Share - https://www.ownerreservations.com/forums/templateshare.
For more info on how to design Templates and Triggers, give this video a look:
https://www.ownerreservations.com/support/articles/email-templates-and-triggers.
- Arrival Day Email #2
- COVID Rules
- Discount for Gap Nights – automatically up-sell the night before or after the booking to a guest
- Facebook Like Request
- Inquiry Available Response
- Offer Travel Insurance to Channel Guests
- Post Stay Email
- Pre-arrival door lock code for Schlage
- Pre-Arrival Door Lock Code
- Pre-Arrival Email with Custom Fields
- Receipt/Billing Summary/Invoice
- Reminder to Guest to Sign Rental Agreement
- Reminder to Myself (use this to remind yourself of things that need follow-up)
- Request for Contact Info and Signed Renter Agreement
- Review Request
- Second Payment Reminder
- Welcome