Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings & Quotes

Damage Protection

Data Management

Deposits

Email Template Library

Fields

Guests

Hosted Websites

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Property Sharing

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Tags

Taxes

Team Access

Technical Stuff

Travel Insurance

Verified Email Domains

Widgets

WordPress Plugin

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Integrations

OwnerRez API

Payment Processing

Testing

Change Log

2022

2021

2020

2019

The Basics - Switching From a Different Vendor

Due to our flexible options, breadth of features and excellent customer service, we routinely get new users who want to switch to us from a competitor's product.  We're glad to have you!

If you're wondering about how to do that, just ask us directly.  We can certainly help you import your existing inquiry and booking records so that your record-keeping is seamless.  There are several different methods depending on where you are coming from and what they support; we'll help you figure out the best way.

We want you to leverage the power of our reports and marketing tools in such a way that you can compare your new bookings with the old ones, which means importing old data.  We're happy to help and you'll see that after switching over!

There are times when some functionality in OwnerRez may not exactly match the functionality of the system you came from.  This could be because it's hidden or different in our system, or it may be something already in development.  We have even implemented new features for just-joined users when presented with an obstacle or workflow that was difficult to transition from. Talk to us about it.

Can I test OwnerRez while I'm still using some other channel manager?

Yes!  You can normally use iCal calendar imports, Channel Bridge, and Excel import templates to bring in your guest and booking information, so you can see what it looks like in OwnerRez and confirm that it is all there before you fully switch over to using OwnerRez in place of your previous channel manager.

How do I handle existing bookings that have partially paid but haven't taken place yet?

Records of existing charges and payments can be brought into OwnerRez using Channel Bridge and Excel import templates. For security reasons, it is not possible to import guest credit card information, but once the charge and payment data has been imported, OwnerRez can be configured to automatically reach out to your guests asking them to re-enter their credit card information for the remaining balance when it is due.

OwnerRez is designed to have guests e-sign a Rental Agreement.  It doesn't automatically do this for imported pre-existing bookings, but you can request this from your existing guests if desired.

Can I import guest payment information?

Records of existing charges and payments can be brought into OwnerRez using Channel Bridge and Excel import templates. For security reasons, it is not possible to import guest credit card information.

Can I import past guest and booking information?

Yes! Records of guests, bookings, charges and payments can be brought into OwnerRez using Channel Bridge and Excel import templates.  We also have internal tools that can assist in importing data from major channel managers - talk to us about it.