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Inquiry Import

OwnerRez currently supports inquiry communications with listing sites via email parsing of notification emails. If there is an additional integration you'd like to see, let us know.

This article will cover integration of inquiries via major listing sites. There are a couple other methods of getting inquiries from other sources -- like widgets on your site and contact forms or other listing sites. These are covered in other articles:

First, go to the Settings > Listing Sites section of your account. The Managed Sites section lists all of the sites we support. The Custom Sites section allows you to add additional sites for manual conversion tracking or widget tracking.

Next, select a listing site and click the Sync Settings button next to it. This will bring you to a settings page for that listing site. Each site has a customized setup guide, so I won't replicate that here. I'll cover some general concepts and then dig into some walkthroughs of where to configure common sites.

Our integration is based on parsing emails from the listing site, so the basic flow will be to get an OwnerRez email address and put it into the listing site contact communication setting. That way, the listing site will send emails to us as well as to you, and we can accept the inquiries on your behalf and allow you to respond within OwnerRez.

We are limited to the information contained within the email, so for some sites like HomeAway and Flipkey, they may only give a "double blind" email address, not the actual guest email. Depending on the listing type and number of listings you have with a site, you may be able to contact them and get them to relax this limitation -- for annual subscriptions on HomeAway and FlipKey, they will typically do this if you have 5+ listings with them.

If you can't get the full guest information, or use a site like Airbnb that doesn't reveal guest information until after booking, we recommend you interact with the guest until the point of booking in the listing site (rather than importing the inquiry into OwnerRez), and then use our Calendar Import tool to import the booking through the listing site's iCal feed.

We recommend using our per property email addresses (starting with orp) if you can. If the listing site doesn't allow you to specify a per property email, you can use our per user email address (starting with oru) and use the manual property mapping feature to match the listing site property ID against the OwnerRez property ID.

Here are walkthroughs for some of the larger listing sites:

HomeAway (and related sites like VRBO)

  1. Log in and go to your properties screen
  2. Next to the property, click Manage and select the Edit Listing option
  3. Go to the Contacts tab:
  4. Under "Contact Email", select "Use this unique email" and enter the orp email address for the property.
  5. Click the "Add New Contact" button above to add that unique email as an additional contact in the HomeAway system. This step is important -- if you miss it, Homeaway will simply update the existing email address rather than allowing you to assign a unique email per property.


    1. Log in and go to your manage listings screen.
    2. Click Edit > Details for the property.
    3. Scroll down to the Contact Information section:
    4. In the Email field, enter the orp email address for the property.

FlipKey (and related sites like TripAdvisor)

FlipKey doesn't support per property emails, so you'll have to first enter each FlipKey property id in the manual property mapping section on the OwnerRez listing site configuration.

Once that's done:

  1. Log in and go to your My Account > Contact settings screen:
  2. Check the "Inquiries and bookings" and "New reviews" boxes under "Use an address other than my primary email for" section.
  3. Enter the oru email address in both email boxes.