Vacation rental software.
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Channel Management
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Why OwnerRez?
Why OwnerRez?
Who We Are
Our Story
Meet the Team
Want to Work Here?
What We Believe
People First
Our Values
Pricing
Resources
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Forums
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Latest Updates
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Contents
All
Articles
Videos
Forums
Blog
All
Articles
Videos
Forums
Blog
Getting Started
Support Home
Videos
The Basics
About OwnerRez
How It Works
Requirements
Costs & Fees
Costs & Fees Prior to November 2020
Switching From a Different Vendor
Setting Up Your Account
New Registration
Required Personal Information
Adding a Property
Setup Wizard for Rates and Seasons
Where's Everything Else?
Setup Checklist
Supported Devices
Overview
Mobile Phones and Tablets
Installing on Android
Installing on iOS
Concierge Setup
Overview
What We Deliver
What You Need To Provide
Common Issues & Questions
Core Concepts
Overview
Glossary/Definitions
A Bird's Eye View
Setting Up Direct Bookings
Getting to your booking area
Bookings & Quotes
Inquiries, Quotes, and Bookings Overview
Why you should create quotes instead of bookings
Quote and Booking Reservation Process
Changing the charges for a quote
Main Bookings Display
Pending Bookings
Extending a Stay
Cancelling a Booking
Blocking-off time
Split Payments
Multiple Payments
Quote Acceptance Form Messages
Open Rescheduling
Instant Book vs. Request-to-Book
Booking Statistics Glossary
Properties
Adding New Properties
Availability Rules
Combined properties with mutual blockoff/lockoff
Sync Bookings to Google Calendar
Bookings Display for Cleaners
Housekeeping Scheduling
Photos Overview
Adding Photos, Rearranging & Deleting
Bedroom & Bathroom Set Up
Importing From Airbnb & VRBO
Bookings
Understanding a Booking & Its Parts
Quotes
Overview Video
Creating, Sending & Converting to Booking
Status Changes
Guests
Guests Overview
Creating new guest records
Find, search and filter guests
Tags - Overview
Separating Guest Records
Problem Guests
Email Blasts
Proxy Email Addresses
Tracking guest interactions through Google Analytics and Facebook Pixel
Rates
Overview
Overview Video
Seasonal Rates
Setting Seasonal Rates
Spot Rates
Using the Rate Calendar
Holidays
Season Select
Add-On Services
Charging a Processing Fee
Discount Codes
Length of Stay (LOS) Discounts
Common scenarios for surcharges and discounts
Last Minute Discounts
Gap Management
Batch Copy
Legacy Rates
Legacy Rates Upgrade
Rules
Cancellation Policies Overview
Cancellation Policies - Common Issues & Questions
Pets
Minimum Age
Lead Time
Minimum Nights
Change Restrictions, Booking Window, Forced Gaps
Reviews
Overview
Storing reviews by entering them manually
Storing reviews by importing them in bulk via Excel
Reviews from Direct Bookings
Searching and exporting reviews
Showing reviews on your website
My Account
Usage Pricing
Legacy Usage Pricing
Freezing Your Account
Closing Your Account
Affiliate Program
Forgot your email address?
Forgot your password?
Messaging
Overview
System Messages
Email Templates
Email Templates and Triggers
Create a pre-arrival email using email templates, triggers, and custom fields
Custom Fields
Field Codes
Field Codes Walk-through
Capture additional fields on reservation/signing
SMS Common Issues and Questions
SMS Setup & Usage
Sending files with email templates
Email From/Reply-To and Verified Sender
Theming
Creating & Using Themes
Security Deposits
Security Deposits Overview
Security Deposit Holds
Refundable Damage Deposits (RDD)
Insurance and Damage Protection
Damage Protection Overview
Damage Protection Issues & Questions
Travel Insurance Overview
Travel Insurance Issues & Questions
Taxes
Overview
Overview Video
Collecting Tax Information
Configuring Taxes
Renter Agreements
Overview
Request for Contact Info (real email address) and Signing
Payments
Payment methods
Alternate Payment Brand Names
Recommended Payment Processors
Authorize.Net API Credentials
Payeezy API Credentials
Bambora API Credentials
Lynnbrook API Credentials
Changing Credit Card Payment Processors
Stripe Process Unsafely Warning
Stripe - Connecting Your Account
PayPal versus Credit Card Processing
PayPal Statement Name
Converge API Credentials
Why No Square Support
Dynamic Pricing Integrations
Overview
PriceLabs Integration
Perfect Price Integration
Beyond Pricing Integration
Widgets
Overview
Setting up widgets for inquiries, bookings, availability, rates and reviews
Prepopulating Widget Fields
Cross-Domain Analytics
Adding Widgets to WordPress
Adding Widgets to WordPress Video
Adding Widgets to VacationSoup and Elementor
Adding Widgets to WiX
Adding Widgets to Facebook
Adding Widgets to Weebly
Adding Widgets to SquareSpace
Fix 403 Error by Whitelisting in WordFence
Listing Site Integration
Integration Overview
Regional Listing Sites
Inquiry Import
Inquiry parsing for custom emails
Listing Content Import
Custom Sources
Using OwnerRez with Houfy
Connecting to Evolve
Property Management
Overview
Portal Access
Access for Cleaners & Third Parties
Common Issues & Questions
PM Lock
Housekeeping Service Connections Overview
Technical Stuff
Public IP Addresses
Importing Outside Bookings
Hosted Websites
Overview
Going Live w/ Domain Name
Going Live Video
Setting DNS for GoDaddy
Transitioning from my old site
Home Page
Header Customizations
Facebook Sharing and Images
Multiple area searches
Prominent Amenities
Rates Display
CSS Magic
Common Issues and Questions
WordPress Plugin
Overview
Setup & Connecting
Door Locks
Door Locks Overview
Integration for PointCentral door locks
Integration for Kaba/Oracode door locks
Integration for eRentalLock door locks
Integration for RemoteLock door locks
Integration for Igloo and ResortLock door locks
Integration for Brivo door locks
OwnerRez API
Overview
Authentication
OAuth Apps
Other Integrations
RueBaRue
ResortCleaning
VRScheduler
Wishbox
Touch Stay
Touch Stay - How To Integrate
Stays Group
YourWelcome
Email Template Library
Overview
Discount for gap nights - automatically up-sell the night before or after the booking to the guest
Facebook Like Request
Inquiry Available Response
Offer Travel Insurance to Channel Guests
Post Stay Email
Pre-arrival door lock code
Receipt/Billing Summary/Invoice
Reminder to Guest to Sign Rental Agreement
Reminder to Myself
Review Request
Second payment reminder
Vrbo Inquiry Response
Data Management
Exporting data from OwnerRez
QuickBooks Integration
Overview
Connecting & Setup
How Syncing Works
Settings & Mappings
Common Issues & Questions
Reconciling Payments and Deposits Without Fees
Product or Service Item Mapping
Privacy & Security
Overview
Frequently Asked Questions
Privacy Policy
Data Backups
SSL Certificates
Terms of Service
Refund Policy
Channel Management
Channel Management
Overview
Identifier Mapping
Technical Terms
Premium Feature
Third Party Managers
Other OTAs and Channels
API Integrations
Overview
Preparing to go API
Technical & Functional Differences
Rate & Fee Differences
Importing Existing Bookings
Property Field Differences
Manual Modes
Vrbo Overview
Vrbo/HomeAway Setup & Connecting
Vrbo Common Issues & Questions
Airbnb Overview
Airbnb Setup & Connecting
Airbnb Rules & Settings
Airbnb Taxes
Airbnb Common Issues & Questions
Booking.com Setup & Connecting
Booking.com Rates
Booking.com Common Issues & Questions
TripAdvisor Overview
TripAdvisor Setup & Connecting
TripAdvisor Common Issues & Questions
HomeToGo Setup & Connecting
Houfy Setup & Connecting
Houfy Common Issues & Questions
FloridaRentals.com Setup & Connecting
Calendar Import/Export
Overview
How Syncing Works
Common Issues & Questions
Vrbo guide
Airbnb guide
TripAdvisor guide
HomeEscape guide
Houfy guide
FloridaRentals.com guide
ECBYO guide
ALAVHR guide
Channel Bridge
Overview
Installing and Using
What It Is & How It Works
Bringing In Bookings From Channels
Bringing In Reviews From Channels
Updating to Latest Version
Pushing rates to Airbnb and Vrbo
Common Issues & Questions
Testing
Why Test?
Overview
Tools
Listing Quality Analyzer
Rate Testing
Overview
Calendar Testing
Overview
Imports To OwnerRez
Exports from OwnerRez
Change Log
2021
Update January 11, 2021
2020
Update December 21, 2020
Update December 7, 2020
Update November 30, 2020
Update November 23, 2020
Update November 9, 2020
Update November 2, 2020
Update October 26, 2020
Update October 19, 2020
Update October 13, 2020
Update September 28, 2020
Update September 21, 2020
Update September 7, 2020
Update August 31, 2020
Update August 24, 2020
Update August 10, 2020
Update August 3, 2020
Update July 27, 2020
Update July 20, 2020
Update July 13, 2020
Update July 6, 2020
Update June 29, 2020
Update June 22, 2020
Update June 8, 2020
Update June 1, 2020
Update May 18, 2020
Update May 11, 2020
Update April 27, 2020
Update April 13, 2020
Update March 30, 2020
Update March 23, 2020
Update March 16, 2020
Update March 3, 2020
Update Feb 24, 2020
Update Feb 17, 2020
Update Feb 10, 2020
Update Feb 3, 2020
Update Jan 20, 2020
Update Jan 13, 2020
2019
Update Dec 30, 2019
Update Dec 16, 2019
Update Dec 9, 2019
Update Dec 2, 2019
2020 - Update March 23, 2020
Updates
Add canceled bookings option to booking summary report
Add canceled date to booking List filter and export
Switch portal user status display to show last login