Messaging Templates and Triggers are a powerful part of the OwnerRez messaging system that automates messaging, based on events or scheduled times, while also giving users the ability to maintain a personalized and branded look and feel.
OwnerRez users can create channel-specific messaging templates for Airbnb and very soon Vrbo.
See our Email Templates support article for more generic email template information.
- Listing Channel Email Templates
Listing Channel Email Templates
Users can create and compose Airbnb Email Message Templates by navigating to Settings > Messaging > Templates.
Select the Airbnb tab and from the Create Airbnb Template drop-down list, select the type of Email Template that you want to create.
Users should note that if they want their email template to be automatically sent by a trigger, they MUST create a Booking email template as triggers are based on booking criteria only.
When you go to create an Airbnb Template, it looks just like an SMS Template. The Plain Text Editor allows users to edit the template name and body fields with the ability to insert Field codes much like the OwnerRez Email Template.
Click on the Insert button to add the field code to your Airbnb email template and the selected field code will be added to your template.
When users want to see how their email template will appear to guests, they can click on Save, then choose Preview at the top of the screen.
Users can also preview additional emails for other properties and/or guests by selecting from the Property and Booking drop-down lists. Click on Close to exit the preview.
Users can adjust and edit their Airbnb email template and then preview it until their template appears as desired.
Once you've written your Airbnb Email Template, users can use the Trigger feature to determine when it will be sent.
Customized Airbnb email message templates created by OwnerRez users will only be sent automatically if the email message template has a corresponding trigger set. Trigger are based on booking criteria only so triggers won't send for inquiries (or quotes), however autoresponders can send custom email message templates for inquiries.