Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings & Quotes

Damage Protection

Data Management

Deposits

Email Template Library

Fields

Guests

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Tags

Taxes

Team Access

Technical Stuff

Travel Insurance

Triggers

Verified Email Domains

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Integrations

OwnerRez APIs

Payment Processing

Testing

Websites

Change Log

2024

2023

2022

2021

2020

2019

Staff Reference

Messaging - Channel Templates

As of September 2023, Airbnb removed its proxy (pass-through) email alias address function. See the Request Airbnb Guest Contact Information support article for more specific details.

Messaging Templates and Triggers are a powerful part of the OwnerRez messaging system that automates messaging, based on events or scheduled times, while also giving users the ability to maintain a personalized and branded look and feel.

OwnerRez users can create channel messaging templates that can be sent to Airbnb or Vrbo API-connected channels.

See the Email Templates or SMS Templates support articles for utilizing custom email or SMS messaging.

Channel Templates

Users can create and compose Channel Templates by navigating to Settings > Messaging > Templates.

Custom Email Message Templates

Select the Channel tab and from the Create Channel Template drop-down list, select the type of Channel Template that you want to create - current options are Booking, Guest or Inquiry types. Users should note that triggers can only be created for Booking or Inquiry type templates.

Create Channel Template

When you go to create a Channel Template, the plain text editor allows users to edit the template name and body fields with the ability to insert Field codes much like the OwnerRez Email Template - but with fewer field code options.

Channel Template

Click on the Insert buttonInsert Field Code Button to add field codes to your channel template and the selected field code will be added to your template.

Insert Booking Field Codes

When users want to see how their channel template will appear to guests, they can click on Save, then choose Preview at the top of the screen.

Booking Channel Template Preview Button

Users can also preview additional channel messages for other properties and/or guests by selecting from the Property and Booking drop-down lists. Click on Close to exit the preview.

Channel Template Preview

Users can adjust and edit their channel template and then preview it until their template appears as desired.

Once you've written your Channel Template, users can use the Trigger feature to determine when it will be sent. Customized Channel Templates will only be sent automatically if the channel template has a corresponding trigger set.