Messaging Templates and Triggers are a powerful part of the OwnerRez messaging system that automates messaging, based on events or scheduled times, while also giving users the ability to maintain a personalized and branded look and feel.
OwnerRez users can create channel messaging templates that can be sent to Airbnb or Vrbo API-connected channels.
Users can create and compose Channel Templates by navigating to Settings > Messaging > Templates.
Select the Channel tab and from the Create Channel Template drop-down list, select the type of Channel Template that you want to create - current options are Booking or Guest types.
When you go to create a Channel Template, the plain text editor allows users to edit the template name and body fields with the ability to insert Field codes much like the OwnerRez Email Template - but with fewer field code options.
Click on the Insert button to add field codes to your channel template and the selected field code will be added to your template.
When users want to see how their channel template will appear to guests, they can click on Save, then choose Preview at the top of the screen.
Users can also preview additional channel messages for other properties and/or guests by selecting from the Property and Booking drop-down lists. Click on Close to exit the preview.
Users can adjust and edit their channel template and then preview it until their template appears as desired.
Once you've written your Channel Template, users can use the Trigger feature to determine when it will be sent.
Customized Channel Templates will only be sent automatically if the channel template has a corresponding trigger set. Triggers are based on booking (or blocked-off time) criteria only so triggers won't send for inquiries (or quotes); however, autoresponders can send custom email message templates for inquiries.