Experience the difference of "Elite".

Getting Started

Core Concepts

Overview

Bookings

Bookings & Quotes

Damage Protection

Data Management

Email Template Library

Guests

Hosted Websites

Integrations

Listing Site Integration

Messaging

My Account

Payment Processing

Privacy & Security

Properties

Property Management

Property Sharing

Quotes

Rates

Renter Agreements

Reporting

Reviews

Rules

Security Deposits

Suppressed Email Addresses

Taxes

Technical Stuff

Travel Insurance

Verified Email Domains

Widgets

WordPress Plugin

Channel Management

Integrations

OwnerRez API

Payment Processing

Testing

Change Log

2022

2021

2020

2019

Guests - Problem Guests

We all love our guests... but there are some that don't always love us back. Sometimes it's useful to flag these guests so that we'll be reminded of what happened if they come for another visit.

OwnerRez provides a way for you to tag a booking, and thus the guest, as having had an issue during their stay that might be relevant in the future.

There's a checkbox you can use on the booking (Overview > Notes > Change) to flag general problems with the guest. If selected, that will mark the booking as a problem booking.

You should then fill in the Notes field with reminders about what happened. On future inquiries and quotes, when the repeat guest badge shows up, it will be colored yellow and show you that there was a problem with that guest on a previous booking.

Here are two side-by-side pictures of how it looks with a normal repeat guest and one with the bad badge showing:

Note: OwnerRez does not provide a way to block problem guests from making future bookings.  That couldn't be reliable anyway - people change their email addresses, phone numbers, and credit cards, and many people have the same name.  This is just a way to try and give you some warning.