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Setting Up Your Account - Concierge Setup Overview

Many owners prefer to set up their own OwnerRez accounts themselves, using our support documents and asking for help when needed.  However, some owners would rather have their properties initially set up by OwnerRez staff for them.

This is our Concierge Setup service.

With Concierge Setup, we do a full end to end hand-holding of your account and work with you to get all aspects correct including things like website, branding, email templates, renter agreements and API connections. The primary steps are to make sure your properties are all loaded correctly in terms of content (descriptions, photos, amenities, etc), rates and rules, and then to make sure you are synced to channels correctly.

You can see our Pricing page for current pricing for this service.  Generally, there is a base rate for configuring up to 3 properties, and then an additional charge for each property thereafter.

Concierge Setup is only available for all your existing properties in OwnerRez - you can't just pay for one if you have 5.  Of course, once Concierge Setup is complete, you are free to add your own properties as you grow - in fact we hope you do!

Note that the Concierge Service is very popular and currently running several weeks behind.  The Concierge Service is a premium service in that we do the majority of your OwnerRez setup work for you, but it is not an express service.

To request Concierge Setup, please send us an email with your information.

Common Questions:

I have X properties now, but I'm hoping to buy another one soon, do I have to pay more?

No, you pay for the properties that we are going to set up for you - the ones you have now and during the time of the Concierge work.  You can add more properties later on down the road without incurring additional Concierge fees.  Extra properties will change your monthly service bill, of course.

I have a notebook with all my old guests going back years, can you get that data into OwnerRez?

The Concierge service includes assisting with importing of future bookings, and relatively recent past ones, from electronic data provided to us.  We don't retype handwritten notes, or import data older than a year.

However, OwnerRez includes a wide variety of tools to import data, and we can advise you in formatting your old data such that it can be imported into OwnerRez.  Depending on the nature of the data, we may be able to do it for you for an additional charge.

I have a property manager, should I tell them I'm switching over to your service?

Eventually, yes - but don't give them notification without discussing it with us first.  We need to make sure we can get the data we need to set up your new account, and sometimes property managers are very quick at shutting things off.