Built by owners, for owners.

Getting Started

The Basics

Setting Up Your Account

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Recommended Reading

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My Account


Email Template Library

Door Locks

Property Management


Listing Site Integration


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Technical Stuff

Damage Protection

Data Management

Vacation Rental Tools extension

QuickBooks Integration


Dynamic Pricing Integrations

Channel Management

Channel Management

API Integrations

Calendar Import/Export

Channel Bridge

Page-Specific Help




Concierge Setup Overview

Many owners prefer to set up their own OwnerRez accounts themselves, using our support documents and asking for help when needed.  However, some owners would rather have their properties initially set up by OwnerRez staff for them.

This is our Concierge Setup service.

With Concierge Setup, we do a full end to end hand-holding of your account and work with you to get all aspects correct including things like website, branding, email templates, renter agreements and API connections. The primary steps are to make sure your properties are all loaded correctly in terms of content (descriptions, photos, amenities, etc), rates and rules, and then to make sure you are synced to channels correctly.

You can see our Pricing page for current pricing for this service.  Generally, there is a base rate for configuring up to 3 properties, and then an additional charge for each property thereafter.

Concierge Setup is only available for all your existing properties in OwnerRez - you can't just pay for one if you have 5.  Of course, once Concierge Setup is complete, you are free to add your own properties as you grow - in fact we hope you do!

Note that the Concierge Service is very popular and currently running several weeks behind.  The Concierge Service is a premium service in that we do the majority of your OwnerRez setup work for you, but it is not an express service.

To request Concierge Setup, please send us an email with your information.