Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1652 posts
Topic

Developer Community » Widgets design

In the settings for each Widget in OwnerRez, there's a CSS block, where you can add CSS code that will, to some extent, change the appearance of the Widget to make it match better.

(Posted Jun 23, 2022 7:58 PM)

General Help and Questions » How does {BUPAY} actually work?

Generally, the system knows that Vrbo platform bookings and Airbnb bookings are not paid via OwnerRez, and so does not send payment messages with links. Vrbo API bookings are paid through OwnerRe…

(Posted Jun 23, 2022 11:21 AM)

Feature Requests » Send Without Quote for Preempted

Not sure what exactly you're looking for here?

(Posted Jun 21, 2022 6:33 PM)

Feature Requests » Undo a queued message?

Well, this is the flipside of OwnerRez trying to do everything in realtime that it can... there's not much if any time for an "undo" button to catch an error before the message is out flying across t…

(Posted Jun 21, 2022 2:37 PM)

Feature Requests » Optional image upload for guest reviews

Unfortunately, Airbnb provides no official API method to bring in guest photos.  At present, Channel Bridge can do this, but this is dependent on an unofficial approach and may be restricted by Airbn…

(Posted Jun 21, 2022 12:56 PM)

Feature Requests » Zapier Integration

I couldn't help replying, as I'm fascinated by this discussion and watching it closely.  Let me note that I am speaking personally, and not expressing an official view of OwnerRez. "If I sent you…

(Posted Jun 21, 2022 10:51 AM)

Feature Requests » Blocked Time (Owner Hold) and Cleaning Date/Appointment to ResortCleaning

That's not something that we would control from the OwnerRez end, but, enough information is available via our API to ResortCleaning for them to be able to make this distinction.  I'd recommend reach…

(Posted Jun 18, 2022 11:46 PM)

Feature Requests » File Store per Vacation Home and Business profile

This is of course technically possible, but, I'm not sure how useful it is to have that in OwnerRez.  Wouldn't it be more flexible to use a tool like Dropbox?

(Posted Jun 17, 2022 11:54 AM)

Developer Community » reporting problems

Please write in to the Helpdesk with specific examples including screenshots and URLs detailing what is wrong, so we can investigate.

(Posted Jun 16, 2022 6:07 PM)

General Help and Questions » Frequent Broken Rental Agmt Links in Emails to ABB Guests

Sounds like there may be an issue with an Xfinity router configuration.  Do you have specific examples you can send in to the Helpdesk to examine?

(Posted Jun 15, 2022 1:55 PM)

General Help and Questions » Length restrictions setting??

Listing channels only enforce the min-nights setting on the day of arrival, not whatever might be set on any other days during the duration of the stay.

(Posted Jun 14, 2022 4:17 PM)

General Help and Questions » What am I paying for with website fee?

Yes, there are templates you can select from - it only takes 5 minutes to set up a Hosted Website. The whole purpose is to be fast and simple for folks who know nothing about creating a website.  :-)…

(Posted Jun 8, 2022 5:53 PM)

General Help and Questions » Set up help

Certainly! You can find a good general-overview video of what OwnerRez can do here: https://www.ownerrez.com/support/articles/overview-a-bird-s-eye-view https://www.ownerrez.com/support/artic…

(Posted Jun 8, 2022 5:10 PM)

General Help and Questions » Questions on reviews

The most common cause of this, is, if you have not yet imported the matching Channel Bridge data for the Bookings.  If this isn't the cause, please write in to the Helpdesk with specific examples of …

(Posted Jun 8, 2022 1:54 PM)

General Help and Questions » Rate adjustments

There can be many reasons; the most likely is that your APIs are not connected/active.  Please write in to the Helpdesk with specifics so we can investigate.

(Posted Jun 7, 2022 10:50 AM)

General Help and Questions » Operto/VRScheduler and OR

Not that we're aware of, but, you could reach out to Operto to double-check.

(Posted Jun 6, 2022 12:49 PM)

General Help and Questions » Season priority levels

There isn't a way to manually set a priority, but, the season that is shorter and more specific (i.e. not repeating) is what will have priority.

(Posted Jun 4, 2022 8:59 PM)

General Help and Questions » Resetting automated emails when the reservation moves

Unfortunately, at present there is no feature to reset the triggers.  We're looking into it, but it's more complex then you might expect to make it work in a sensible way.

(Posted Jun 2, 2022 11:29 AM)

General Help and Questions » How to do a VRBO discount

Vrbo will charge service fees on the higher of the original or modified total.

(Posted Jun 2, 2022 11:09 AM)

Feature Requests » Travel Insurance purchase alert

Use the main Booking screen, List view, and in the Filters you can search by whether they have TI.

(Posted May 31, 2022 7:20 PM)