Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
789 posts

Feature Requests » Cancellation policy by season?

Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't.  We have asked them for this as well as some other additional customization options, and wi…

(Posted 3 hrs ago)

General Help and Questions » Damage Deposit

Most likely, that's because you had existing bookings with the security deposit required.  Turning that off affects new bookings, but not already-existing ones.

(Posted 3 days ago)

General Help and Questions » Is there a feature to set guest arrival dates to at least seven days apart?

Yes, you can require a gap of a specified number of nights in between each booking: https://www.ownerreservations.com/support/articles/property-availability-rules#changeover https://www.ownerrese…

(Posted 5 days ago)

General Help and Questions » Option to "Pay in Full" or "Make Payments"

If a guest writes in and wants to pay early, you most likely already have their card on file from the first payment, so, you can just go to the Transactions tab and collect a payment of the remaining…

(Posted 5 days ago)

General Help and Questions » Damage Protection Insurance & Airbnb API

Generally, we do not recommend setting up a special charge for damage protection, but rather, building it into your rates as a cost of doing business. However, if you do choose to add a special f…

(Posted 6 days ago)

Blog Comments » Channel Bridge Outage For Vrbo (UPDATE: Now working again)

That would be highly unlikely, because even if a fix were ready right now (which it is not), deploying a new version of Channel Bridge still has to go through Google's testing process which can take …

(Posted 6 days ago)

Blog Comments » Channel Bridge Outage For Vrbo (UPDATE: Now working again)

Unfortunately, there is no effective workaround at present other than manually copying information from your Vrbo control panel into OwnerRez, which is not recommended due to the potential for confus…

(Posted 7 days ago)

Blog Comments » Channel Bridge Outage For Vrbo (UPDATE: Now working again)

Channel Bridge is still working for bringing in Vrbo reviews, though, it is unknown what other changes might be planned by Vrbo that might affect this at any time.

(Posted Jun 27, 2022 6:27 PM)

Blog Comments » Channel Bridge Outage For Vrbo (UPDATE: Now working again)

The Vrbo API is completely unaffected by this change - any data that was brought in by API before, will still be brought in just the same as before. Pre-API bookings never had data brought in by …

(Posted Jun 27, 2022 6:26 PM)

General Help and Questions » Additional Guest Surcharge not working through Airbnb API integration

There can be a number of reasons for this, so, it's best to reach out to the Helpdesk so we can take a look.

(Posted Jun 27, 2022 12:46 PM)

General Help and Questions » Getting an error when I try to use the channel bridge with VRBO

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side. See …

(Posted Jun 27, 2022 11:35 AM)

Feature Requests » Automatically follow up on a quote or inquiry

Yes, this is planned for the future.

(Posted Jun 25, 2022 10:41 PM)

General Help and Questions » Purpose of API Integration Email Booking Confirmation

Yes, if you checked those boxes, that is exactly what would happen, which is why we don't recommend doing that. Also, those default messages will include financial data for the booking, which wil…

(Posted Jun 25, 2022 10:25 AM)

General Help and Questions » Preview button does not show up on Edit Calendar Export page?

The Preview button will only show if there are bookings that can be previewed.

(Posted Jun 24, 2022 11:55 AM)

General Help and Questions » Prevent guest from checking in and checking out on important US holidays

Yes, you can control the checkin/checkout days in a special season covering specific dates.

(Posted Jun 24, 2022 12:00 AM)

General Help and Questions » Vrbo API Integration Error

This generally simply means that Vrbo has not yet set up their end of the API connection, so it isn't working properly yet.  When they do set up their end, these errors will go away.

(Posted Jun 23, 2022 11:53 PM)

Developer Community » Widgets design

In the settings for each Widget in OwnerRez, there's a CSS block, where you can add CSS code that will, to some extent, change the appearance of the Widget to make it match better.

(Posted Jun 23, 2022 7:58 PM)

General Help and Questions » How does {BUPAY} actually work?

Generally, the system knows that Vrbo platform bookings and Airbnb bookings are not paid via OwnerRez, and so does not send payment messages with links. Vrbo API bookings are paid through OwnerRe…

(Posted Jun 23, 2022 11:21 AM)

Feature Requests » Send Without Quote for Preempted

Not sure what exactly you're looking for here?

(Posted Jun 21, 2022 6:33 PM)

Feature Requests » Undo a queued message?

Well, this is the flipside of OwnerRez trying to do everything in realtime that it can... there's not much if any time for an "undo" button to catch an error before the message is out flying across t…

(Posted Jun 21, 2022 2:37 PM)