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Resetting automated emails when the reservation moves

SBF VR
Jun 1, 2022 7:27 AM
Joined Jul, 2018 22 posts

I had a guest first cancel their reservation on the day of arrival and then request to move it to another set of dates further into the future.  I was able to do all the moving and accounting parts of it, what I'm not able to do is to reset all the timed/triggered emails that were already sent to the guest, so that they'll send again when the new dates get closer.  (for example, reminder that the security deposit will get taken 3 days before arrival, etc.)

Is this a new feature request or am I missing something?

Ken T
Jun 2, 2022 11:29 AM
OR Team Member Joined Aug, 2019 787 posts

Unfortunately, at present there is no feature to reset the triggers.  We're looking into it, but it's more complex then you might expect to make it work in a sensible way.

SBF VR
Jun 2, 2022 12:12 PM
Joined Jul, 2018 22 posts

Seems like the simplest would be to make it manual, and those drop-downs to the right of the triggered emails, add a pick for "Reset" (or whatever name makes most sense) so it acts like the conditions that caused it to happen before didn't actually happen.  I can then pick that menu for appropriate emails individually after the triggers misfire the email for whatever reason.

Joel P
Jun 2, 2022 12:26 PM
OR Team Member Joined Oct, 2009 49 posts

That's a great suggestion, and we may add that as well. We're also looking into whether it makes sense to automatically reset any triggers when the booking dates change. This will require some research on our end.

Thanks for the suggestions! 

SBF VR
Jun 2, 2022 12:30 PM
Joined Jul, 2018 22 posts

i definitely get that the automatic use case could be really complicated, especially if all it does it move a day or add a day on the end.  That's why I think manual is a good stop-gap until the automatic use cases can be clearly defined.