Experience the difference of "Elite".

Joel P

OwnerRez Team Member
Joined October 2009
44 posts

Blog Comments » Delay Negative Reviews on Airbnb, Expense Categories, Channel Transparency, Theme Cleanup

I believe the Policies tab is only visible on Airbnb and Vrbo channel integrations at this time.

(Posted Apr 12, 2022 12:31 PM)

Blog Comments » Delay Negative Reviews on Airbnb, Expense Categories, Channel Transparency, Theme Cleanup

Hi Scott, To access the channel dashboard, go to " https://secure.ownerreservations.com/settings/channels Settings > API Integrations" and click on any channel. The new Policies tab should be vis…

(Posted Apr 12, 2022 12:19 PM)

General Help and Questions » Expiration Date

Hi Matt, You can find the Quote Expiration under Defaults on the Property > Rules page.

(Posted Mar 14, 2022 5:22 PM)

Feature Requests » Check-In & Out Allowed Days

Has this feature been released yet? I'd like to disallow guests from checking out on Saturdays.  by /forums/users/347386257 Hostfolio – Mar 9, 2022 7:13 PM (UTC) You can already disable Saturday…

(Posted Mar 9, 2022 2:16 PM)

Feature Requests » Cleaning Service Expense Date

Good news! This is a planned feature that we've actively developed on. Please keep an eye on our https://www.ownerreservations.com/support/latestupdates change log!

(Posted Feb 3, 2022 1:06 PM)

Feature Requests » Automatic reviews for Airbnb?

Thanks. But, will the system automatically rotate through the templates, or are the multiple templates just for my convenience to manually select from? by /forums/users/347384195 Michael D – Jan 9, …

(Posted Jan 9, 2022 3:14 PM)

Blog Comments » Happy Holidays from OwnerRez! Some end of year presents - Automatic 5-Star Reviews, New Forums, SMS Brands, New Airbnb Fee Types

With the AirBNb automatic reviews settings "Any Notes Were Written" Can you confirm which notes field this is checking, is it only the guest CRM notes or does it check the booking notes as well??…

(Posted Dec 31, 2021 8:10 AM)

General Help and Questions » Auto response to common questions

Hi Sunchic, I see what you mean, and actually, we already do have something like that. If you're on guest conversation page, your SMS and Airbnb templates will show in the dropdown to the right…

(Posted Nov 30, 2021 6:57 AM)

General Help and Questions » Minimum nights by season

Yep! Seasons can have minimum nights and/or minimum weekend nights. You can read more about seasons here: https://www.ownerreservations.com/support/articles/rates-seasons-overview

(Posted Oct 27, 2021 12:55 PM)

Feature Requests » Inquiries Tab

This feature is now live!

(Posted Oct 18, 2021 12:10 PM)

General Help and Questions » Mutual Block feature

"On which floor" is only relevant for listings that are single floor listings. You should probably leave it blank for the "Entire Home" listing.

(Posted Sep 22, 2021 7:31 AM)

Feature Requests » Inquiries Tab

Yup, this is planned for a future release.

(Posted Sep 8, 2021 1:02 PM)

Feature Requests » Trigger repeat every day until arrival

Thanks for the suggestion! We do not currently support repeating triggers because it can get very spammy. Consider someone who sets up a "daily" recurring trigger for 30 days before arrival with no …

(Posted Aug 4, 2021 1:05 PM)

Feature Requests » SEASONS - Add "Everything But" and "Only Capability" when selection properties

We've got a pending update to support "shift + click" on those checkbox lists. That should be released in the next week or so. We've also got longer term plans to add "select all" and "clear" options…

(Posted Jul 20, 2021 1:05 PM)

Feature Requests » Internal Name and or description for custom ical export

We released this feature in June, and blogged about it here: https://www.ownerreservations.com/blog/last-4-of-phone-for-door-code-autocreate-listing-sites-cleaning-fees-on-statements-charge-snapsho…

(Posted Jul 15, 2021 1:25 PM)

General Help and Questions » Ribbon Calendar on Mobile

Hi Brock, This is an old question which has long since been resolved. If you are struggling with our hosted sites or with our widgets on your own site, try opening emailing us at help@ownerreserva…

(Posted Jul 13, 2021 3:51 PM)

Feature Requests » Add a confirmation requirement for regenerating a guest code

Funny you should mention that, this is already on our roadmap! Keep an eye on our release notes!

(Posted Jul 1, 2021 4:14 PM)

Feature Requests » A different email address for "inquiry is created" system alert

We've got plans to improve the alert system, but for the time being, the best way to handle that is to disable the alerts you don't need to see. Most of the alerts you receive should be listed in Se…

(Posted Jun 21, 2021 4:05 PM)

Feature Requests » Code Field for last 4 digits of the Guest Primary Phone Number

For existing bookings, the phone number door code will not be assigned because the booking was created before the manual door lock was mapped. You can use the batch update page to assign the door loc…

(Posted Jun 21, 2021 3:14 PM)

Feature Requests » Code Field for last 4 digits of the Guest Primary Phone Number

We did not add a merge field for last 4 of phone because that's a bit too specific. Instead, if you want to insert the last 4 (or last 5/6/etc.) of the phone number, you can setup a manual door lock…

(Posted Jun 21, 2021 12:07 PM)