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Payments not importing from AIrbnb

Michele W
Feb 10, 2019 9:47 AM
Joined Sep, 2018 42 posts

Recently I did an Airbnb channel import and for some reason the payments are no longer showing as have been made in OR. I did an overwrite import and a merge import and neither made a difference. Any thoughts.

Michele W
Feb 10, 2019 9:49 AM
Joined Sep, 2018 42 posts

NOTE: They had been applied to OR in a prior channel import and now they are not??

Cheryl R.
Feb 10, 2019 3:09 PM
Joined Jan, 2018 19 posts

Similar situation. I have one listing (relatively new listing) that when I imported the payment and other booking info from VRBO last night, it shows up on Owner Rez as it should but when I click out of it and go back to the bookings page to double check it all the info has disappeared except for name and dates. A previous booking from several days ago (for the same condo) is doing the same thing. I sent a help email :)

Michele W
Feb 13, 2019 8:56 AM
Joined Sep, 2018 42 posts

Did you get a response? solution?

Paul W
Feb 13, 2019 10:14 AM
OR Team Member Joined Jun, 2009 747 posts

Cheryl's issue was something different - it was matching to a different booking than she thought for the same property/dates - so it's not related to this.

Can you create a ticket (email help@ownerreservations.com) with the import file and booking URL from OR that you're referring to. That sounds like something we'll have to take a look at. If you already have, we'll get on that this morning. Apologies for the delay!

Michele W
Feb 14, 2019 8:24 AM
Joined Sep, 2018 42 posts


We have an AIrbnb account that has a "co-host", me. My wife has the main account under her name and email address. Co-Hosts dont have access to payment information, therefore it was not downloading during the Channell download. Once I logged into her account on Airbnb, then downloaded the Channel import information on her account, and uploaded to OR, ALL the payment data was there! Thanks Chris!