Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1020 posts

General Help and Questions » Remove Properties from Hosted Website

Not sure what you mean?  I took a look at your website and the indicated properties are (not) appearing correctly.

(Posted 2 days ago)

Feature Requests » email resend

No, I was referring to the other question... at present, no, there is still no specific way to resend emails.

(Posted 2 days ago)

Feature Requests » Different Property Description for VRBO and OR hosted website

Please write in to the Helpdesk with specific screenshots and URLs showing the difference, so we can investigate.

(Posted 2 days ago)

Introduce Yourself! » VRBO integration

No, Vrbo doesn't have a partial option like Airbnb does - it's all or nothing. The error message you are seeing is normal - it indicates that Vrbo hasn't set up their end of the API yet.  This sh…

(Posted 3 days ago)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

At present, the best solution would be to reply in Vrbo's own messaging system using their own tools.  Once integration with Vrbo's internal messaging system is available, there will be more options,…

(Posted 4 days ago)

General Help and Questions » VRBO

That depends on how exactly the booking was originally handled, but, full instructions are here: https://www.ownerreservations.com/support/articles/move-booking

(Posted 6 days ago)

Feature Requests » email resend

Looks like you got that taken care of!

(Posted 6 days ago)

General Help and Questions » OR Hosted website - turn off Instant Book

That's discussed at length in this support doc: https://www.ownerreservations.com/support/articles/instant-book-vs-request-to-book

(Posted Jan 27, 2023 10:21 AM)

General Help and Questions » Bug with manually changed check-in/-out times and Airbnb stay extentions

Please write in to the Helpdesk with the ORB booking number and your description of the problem, so we can investigate.

(Posted Jan 26, 2023 11:27 AM)

Feature Requests » VRBO assign photos to rooms

Unfortunately, as you correctly pointed out, this would be absolutely dependent on the Vrbo API to support - and they've told us they don't have any plans to add it.  :-(

(Posted Jan 25, 2023 4:29 PM)

Feature Requests » Preview Rates for VRBO under API Settings

Yes, there's not a direct link to it from there.  But this preview rates modal, is the same as Tools > Rate Checker in the main menu.  And you can select any channel at the top.   The link under the …

(Posted Jan 24, 2023 11:00 AM)

Feature Requests » Field code for AirBNB Cancellation Policy

This is not needed, because the booking cancellation field codes pull in whatever the appropriate cancellation policy is for the particular booking, whether that be from Airbnb, OwnerRez, Vrbo, Booki…

(Posted Jan 23, 2023 6:51 PM)

General Help and Questions » Syncing Confusion

Yes, you do indeed need to have your property details in OwnerRez.  While you can certainly set them up manually there, it's much faster and more efficient to import them using our tool for that purp…

(Posted Jan 23, 2023 3:57 PM)

General Help and Questions » Filters for iCal export links

After discussions with Vrbo, they aren't going to do anything from their end, and the general consensus is that it's not a good idea to have a special iCal export that doesn't include Vrbo bookings. …

(Posted Jan 23, 2023 11:12 AM)

Feature Requests » Mutual Blocking Start/Stop dates

I'm not clear on what you're asking for that is not already possible manually? To use your example - During peak season, we only want to allow booking of the Parent Unit A (keep the child units b…

(Posted Jan 23, 2023 11:07 AM)

Feature Requests » Cancellations & Security Deposits

Yes, this is a known issue that is considered to be a bug.  We're making changes to how this works.

(Posted Jan 23, 2023 11:05 AM)

General Help and Questions » Discounts: Airbnb vs. Beyond Pricing

Normally, you wouldn't want to set up a Length-of-Stay discount in Beyond Pricing - you'd do that in OwnerRez: https://www.ownerreservations.com/support/articles/length-of-stay-discounts Simi…

(Posted Jan 21, 2023 7:22 PM)

Feature Requests » Cancellation Policy visible on Hosted Websites

I've talked to Engineering and they agree, this needs improvement.

(Posted Jan 20, 2023 4:17 PM)

General Help and Questions » Gross revenue per owner for 1099-MISC

We are working on improved year-end reports, as discussed over here: https://www.ownerreservations.com/forums/requests/year-end-statement-for-pm#70197 There's some more ideas here: https:…

(Posted Jan 19, 2023 8:26 PM)

Feature Requests » Google Free - Listing API Connection

Integration with Google Vacation rentals is currently in progress.  More information available here: https://www.ownerreservations.com/forums/requests/google-vacation-rentals-connectivity-partner

(Posted Jan 19, 2023 4:38 PM)