Built by owners, for owners.

Ken T

OwnerRez Team Member
Joined August 2019
669 posts
Topic

General Help and Questions » Cleaners

This is a very old thread... Since it was originally written, we've decided not to add any additional cleaning features to OwnerRez.  That's because we have several partners that do a really first-cl…

(Posted Jan 9, 2022 9:20 PM)

General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowed

would be excellent if they could put a flag on the listings that says allowed to take deposits There actually is such a flag, but it's internal only and visible just to Airbnb staff.  One of the …

(Posted Jan 6, 2022 1:02 PM)

General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowed

Here's what we've found to be helpful:   https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#offline-secdep-complaints

(Posted Jan 6, 2022 12:37 PM)

General Help and Questions » run reports to see historical payment info from disabled properties

I don't think it's likely that this will be changed in the near future, but as pointed out previously, you can always re-enable to property to get whatever data you need. It's not deleted, just hidd…

(Posted Dec 18, 2021 6:51 PM)

Feature Requests » Unique email address for help versus system messages

Well, I doubt we're going to do *that* exactly, but I do see your point - we could change it to something else, as you say, like alerts@ownerreservations.com . Let's see how many other clients think…

(Posted Dec 18, 2021 2:18 PM)

General Help and Questions » airbnb adds pet fees

It doesn't work yet - they announced it too soon. Give us some time, hopefully it'll be ready in the near future.

(Posted Dec 15, 2021 6:55 PM)

General Help and Questions » Request that OR link to a service that has an API available? SafelyStay

Yes, the integration with Safely is now active and available for use! https://www.ownerreservations.com/support/articles/safely

(Posted Dec 15, 2021 5:27 PM)

General Help and Questions » Inquiries for both VRBO and Airbnb

Unfortunately, at present there is not, because Vrbo doesn't yet support integration into their internal messaging system. We're working with them on making this possible, hopefully it'll be availab…

(Posted Dec 15, 2021 10:26 AM)

General Help and Questions » Configured Owner Rez - Both Airbnb and VRBO show my listing as "unlisted"

This is most likely caused by attempting to make the connection before first configuring your property data in OwnerRez, or importing it using this tool: https://www.ownerreservations.com/support/…

(Posted Dec 15, 2021 10:09 AM)

General Help and Questions » Cleaning Date

This is a very old thread, and a lot has changed since it was last updated... Most importantly, we've decided not to add any more cleaning tracking features to OwnerRez. This is because we now partn…

(Posted Dec 14, 2021 10:15 AM)

General Help and Questions » VRBO API not working?

I'm seeing some Vrbo error messages I've not seen before. I'd recommend reaching out to their IPM tech support team to figure out what's going on and get your account unlocked. Then, write in to our…

(Posted Dec 7, 2021 4:32 PM)

General Help and Questions » Calendar widget shows rates on unavailable/ blocked dates

Can you send this in to the Helpdesk, with a URL and screenshot?

(Posted Dec 4, 2021 6:42 PM)

General Chat » Example Websites Having OwnerRez Integrated

Ah, well, as with all forums, it is not possible for us to audit or update them on a continual basis. That's part of the reason why we mostly don't allow real links from the forum.

(Posted Dec 2, 2021 3:25 PM)

General Chat » Example Websites Having OwnerRez Integrated

I would strongly suggest doing a virus scan immediately - that suggests that there is a malware operating on your computer, and in your browser in particular, that is "hijacking" otherwise valid link…

(Posted Dec 2, 2021 1:51 PM)

General Help and Questions » Mobile format

Are you referring to system alerts or system messages. ie. emails from OR to you; or, emails from you to the guest? Both should be displayed reasonably on mobile browsers; we've recently been workin…

(Posted Dec 2, 2021 1:28 PM)

Feature Requests » Stripe Identity

I'm afraid there are no plans to integrate with Stripe Identity in the foreseeable future.

(Posted Dec 2, 2021 11:29 AM)

Feature Requests » Tags In Form Messages

Not sure exactly what you mean? You can use Tags in Triggers, to control which message templates are sent out. It's a bit unclear how we'd use Tags in the actual messages - there can be any number …

(Posted Dec 1, 2021 3:06 PM)

Feature Requests » Cleaning Schedule/Date, Portal Access, Dashboard

Yes, that makes sense, and should be doable, though as always I don't have an ETA.

(Posted Nov 30, 2021 5:45 PM)

General Help and Questions » Host Protection Options - Rental Guardian vs SuperHog

SuperHog is a relatively new integration, but we have a discussion of its features and advantages here: https://www.ownerreservations.com/blog/integration-with-superhog Perhaps other clients ca…

(Posted Nov 30, 2021 1:55 PM)

General Help and Questions » Auto response to common questions

At present no, and I don't think that's likely in the near future. Speaking personally, I don't believe I've ever encountered such a system that accomplished anything more than infuriating me with i…

(Posted Nov 29, 2021 4:04 PM)