| Topic | Posted |
|---|---|
General Help and Questions » CleanersThis is a very old thread... Since it was originally written, we've decided not to add any additional cleaning features to OwnerRez. That's because we have several partners that do a really first-cl… (Posted Jan 9, 2022 9:20 PM) |
Jan 9, 2022 9:20 PM |
General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowedwould be excellent if they could put a flag on the listings that says allowed to take deposits There actually is such a flag, but it's internal only and visible just to Airbnb staff. One of the … (Posted Jan 6, 2022 1:02 PM) |
Jan 6, 2022 1:02 PM |
General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowedHere's what we've found to be helpful: https://www.ownerreservations.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#offline-secdep-complaints (Posted Jan 6, 2022 12:37 PM) |
Jan 6, 2022 12:37 PM |
General Help and Questions » run reports to see historical payment info from disabled propertiesI don't think it's likely that this will be changed in the near future, but as pointed out previously, you can always re-enable to property to get whatever data you need. It's not deleted, just hidd… (Posted Dec 18, 2021 6:51 PM) |
Dec 18, 2021 6:51 PM |
Feature Requests » Unique email address for help versus system messagesWell, I doubt we're going to do *that* exactly, but I do see your point - we could change it to something else, as you say, like alerts@ownerreservations.com . Let's see how many other clients think… (Posted Dec 18, 2021 2:18 PM) |
Dec 18, 2021 2:18 PM |
General Help and Questions » airbnb adds pet feesIt doesn't work yet - they announced it too soon. Give us some time, hopefully it'll be ready in the near future. (Posted Dec 15, 2021 6:55 PM) |
Dec 15, 2021 6:55 PM |
General Help and Questions » Request that OR link to a service that has an API available? SafelyStayYes, the integration with Safely is now active and available for use! https://www.ownerreservations.com/support/articles/safely (Posted Dec 15, 2021 5:27 PM) |
Dec 15, 2021 5:27 PM |
General Help and Questions » Inquiries for both VRBO and AirbnbUnfortunately, at present there is not, because Vrbo doesn't yet support integration into their internal messaging system. We're working with them on making this possible, hopefully it'll be availab… (Posted Dec 15, 2021 10:26 AM) |
Dec 15, 2021 10:26 AM |
General Help and Questions » Configured Owner Rez - Both Airbnb and VRBO show my listing as "unlisted"This is most likely caused by attempting to make the connection before first configuring your property data in OwnerRez, or importing it using this tool: https://www.ownerreservations.com/support/… (Posted Dec 15, 2021 10:09 AM) |
Dec 15, 2021 10:09 AM |
General Help and Questions » Cleaning DateThis is a very old thread, and a lot has changed since it was last updated... Most importantly, we've decided not to add any more cleaning tracking features to OwnerRez. This is because we now partn… (Posted Dec 14, 2021 10:15 AM) |
Dec 14, 2021 10:15 AM |
General Help and Questions » VRBO API not working?I'm seeing some Vrbo error messages I've not seen before. I'd recommend reaching out to their IPM tech support team to figure out what's going on and get your account unlocked. Then, write in to our… (Posted Dec 7, 2021 4:32 PM) |
Dec 7, 2021 4:32 PM |
General Help and Questions » Calendar widget shows rates on unavailable/ blocked datesCan you send this in to the Helpdesk, with a URL and screenshot? (Posted Dec 4, 2021 6:42 PM) |
Dec 4, 2021 6:42 PM |
General Chat » Example Websites Having OwnerRez IntegratedAh, well, as with all forums, it is not possible for us to audit or update them on a continual basis. That's part of the reason why we mostly don't allow real links from the forum. (Posted Dec 2, 2021 3:25 PM) |
Dec 2, 2021 3:25 PM |
General Chat » Example Websites Having OwnerRez IntegratedI would strongly suggest doing a virus scan immediately - that suggests that there is a malware operating on your computer, and in your browser in particular, that is "hijacking" otherwise valid link… (Posted Dec 2, 2021 1:51 PM) |
Dec 2, 2021 1:51 PM |
General Help and Questions » Mobile formatAre you referring to system alerts or system messages. ie. emails from OR to you; or, emails from you to the guest? Both should be displayed reasonably on mobile browsers; we've recently been workin… (Posted Dec 2, 2021 1:28 PM) |
Dec 2, 2021 1:28 PM |
Feature Requests » Stripe IdentityI'm afraid there are no plans to integrate with Stripe Identity in the foreseeable future. (Posted Dec 2, 2021 11:29 AM) |
Dec 2, 2021 11:29 AM |
Feature Requests » Tags In Form MessagesNot sure exactly what you mean? You can use Tags in Triggers, to control which message templates are sent out. It's a bit unclear how we'd use Tags in the actual messages - there can be any number … (Posted Dec 1, 2021 3:06 PM) |
Dec 1, 2021 3:06 PM |
Feature Requests » Cleaning Schedule/Date, Portal Access, DashboardYes, that makes sense, and should be doable, though as always I don't have an ETA. (Posted Nov 30, 2021 5:45 PM) |
Nov 30, 2021 5:45 PM |
General Help and Questions » Host Protection Options - Rental Guardian vs SuperHogSuperHog is a relatively new integration, but we have a discussion of its features and advantages here: https://www.ownerreservations.com/blog/integration-with-superhog Perhaps other clients ca… (Posted Nov 30, 2021 1:55 PM) |
Nov 30, 2021 1:55 PM |
General Help and Questions » Auto response to common questionsAt present no, and I don't think that's likely in the near future. Speaking personally, I don't believe I've ever encountered such a system that accomplished anything more than infuriating me with i… (Posted Nov 29, 2021 4:04 PM) |
Nov 29, 2021 4:04 PM |
