Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1572 posts
Topic

General Help and Questions » VRBO inquiry to quote

Unfortunately, no, this is not possible, because Vrbo has no custom quote API, nor can you generate OR quotes and send them to Vrbo guests who have not yet booked.

(Posted 2 hrs ago)

Feature Requests » Tag Automations from Surcharges and Discounts

It's on the roadmap for this year, with much work having already been done.

(Posted yesterday)

Feature Requests » Enhancing Email Navigation: Introducing 'Back' and 'Next' Arrows for Seamless Inbox Browsing

The inbox is undergoing a complete overhaul as part of our "universal inbox" efforts.  You'll see major changes over the course of this year, so this specific request is moot within the context of th…

(Posted yesterday)

General Help and Questions » Facebook Photo not what I want

Facebook has some funny caching issues. Here's more information on how to fix that: https://www.ownerrez.com/support/articles/hosted-facebook-sharing (/support/articles/hosted-facebook-sharing)

(Posted yesterday)

General Help and Questions » VRBO API and property management.

This can be a complicated question, and we'd be glad to discuss in more detail via a Helpdesk question, but, the short answer is: for both Airbnb and Vrbo, you need to establish a separate connection…

(Posted 2 days ago)

Feature Requests » Property Search Widget - Can we choose which amenities show

No, those amenities are selected automatically.  Here's the list: https://www.ownerrez.com/support/articles/hosted-websites-prominent-amenities

(Posted 2 days ago)

General Help and Questions » photos?

The solution remains the same - you can create custom images with different dimensions that better suit your layout, and configure the Hero Unit to use those custom images instead of the standard one…

(Posted 2 days ago)

Feature Requests » Lock Battery % Notification for Schlage Lock Integration (and potentially others)

Yes this is planned, as the Schlage API does support this capability.  No ETA though.

(Posted 3 days ago)

Feature Requests » Email template theming improvements

This isn't thought to be a systemic issue, but, can result from issues in how exactly you configured your template, theming, etc.  Please write in to the Helpdesk with specific examples and screensho…

(Posted 3 days ago)

Feature Requests » WebApp Notifications on Apple/Android

It's in testing... I am told "Very soon."

(Posted 3 days ago)

Feature Requests » Owner stay reservations, not just blocks

That's an idea that's floated around for a long, long time, but it's never quite gelled as to exactly what it should look like.  Maybe at some point though.

(Posted 3 days ago)

Feature Requests » Block bad guest

As discussed above, it's not possible to reliably block a guest even from direct bookings, and not possible at all for the channels, so any such "block" function wouldn't work more than half the time…

(Posted 3 days ago)

General Help and Questions » Owner reply to an Airbnb review via OwnerRez

You should still be able to write the response in OwnerRez and it'll be transmitted to Airbnb via the API, because the Airbnb API generally connects even bookings created before you established it: …

(Posted 4 days ago)

General Help and Questions » Check-lists?

There are a number of these ideas that are already planned, though it may be a bit before you see them released.

(Posted 5 days ago)

Feature Requests » iCal Feed and Third Party Notifications

I have not heard reports that it does not, so, I'd say, yes.  :-)

(Posted 5 days ago)

Blog » Guest Conversation Tweaks, Smarter Property Search/Availability Widget and other bug fixes

Each Widget has controls, in the OwnerRez widgets area, that can do this: https://app.ownerrez.com/settings/widgets Look for a Properties selector -  https://uc.orez.io/w/files/72fdd9c616…

(Posted 5 days ago)

Feature Requests » Rates based on length of stay

This is not something that is possible, because the listing channels don't support it. However, they do have a way of accomplishing more or less the same thing mathematically - a Length-of-Stay d…

(Posted 6 days ago)

General Help and Questions » Can anyone direct me to where on OR I can input a 5% rent premium to a specific platform such as Airbnb or Vrbo? Thanks

Yes, that is correct - at present the rate adjustment applies across the board per channel, and cannot be controlled individually per property.

(Posted 7 days ago)

General Help and Questions » Can anyone direct me to where on OR I can input a 5% rent premium to a specific platform such as Airbnb or Vrbo? Thanks

Sure, that's called a Rate Adjustment - you can set it in the API settings for each channel individually: https://www.ownerrez.com/support/articles/channel-management-api-integrations-rate-adjust…

(Posted Apr 19, 2024 6:23 PM)

General Help and Questions » Privacy invasion and blocking of SMS messages

Either they or other carriers are indeed censoring messages coming through Twilio. Perhaps because that it's coming via Twilio, it's considered potential spam? That would be my guess, and, it's …

(Posted Apr 19, 2024 5:22 PM)