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Ken T

OwnerRez Team Member
Joined August 2019
1448 posts
Topic

Blog » Google Vacation Rentals Now Available for All!

If we currently have it setup as Criteria > Listing Sites > All, (which includes GVR), can we just keep it this way?? by TreasureIsland (/forums/users/347392357) – Mar 18, 2024 11:41 PM (UTC) S…

(Posted yesterday)

General Help and Questions » Airbnb Importing property - Errors

No matter what, it shouldn't be crashing.  We'll take a look at your support ticket and get to the bottom of the issue.

(Posted yesterday)

General Help and Questions » Contact info in email footer

You most likely need to make change in your Theming section: https://www.ownerrez.com/support/articles/theming If you need further assistance, please write in to the Helpdesk with full detail…

(Posted yesterday)

Feature Requests » Booking widget by clicking on monthly calendar date

Someone told me you can pare down the booking widget so that the phone/email fields aren't there...I think they meant required.  I wish at the very least you could remove them from showing.  It's lik…

(Posted yesterday)

General Help and Questions » Triggers not being sent?

I tend to think not, but really I'd need to look at the specific case to know for sure.

(Posted yesterday)

General Help and Questions » Triggers not being sent?

We're not aware of any large-scale cause for this, but, there are a great many possible reasons in specific individual cases, some of which are not obvious.  Please write in to the Helpdesk with spec…

(Posted 2 days ago)

General Help and Questions » Channel Bridge works for 2 of 3 properties on first import

Please write in to the Helpdesk with specific examples, including screenshots.  Also, in this message, please provide a list of your property names and their Vrbo listing numbers.  It sounds from you…

(Posted 2 days ago)

General Help and Questions » Minimum Stay for Last Minute Bookings -Pricelabs

if I set this up on Pricelabs will that feed through OR Yes, assuming you've connected PriceLabs to your OwnerRez account as explained here: https://www.ownerrez.com/support/articles/pricelab…

(Posted 3 days ago)

Feature Requests » PM Commission in Period Report

It's not exactly clear what you're looking for - can you explain in more detail, maybe with some specific examples?

(Posted 3 days ago)

Template/Design Share » Request Guest Contact Info for CRM -NON BOOKING- (Inquires /Other)

A feature request wouldn't help much, I'm afraid. You can already do this with Airbnb. With Vrbo, they don't have an API to allow that - believe me, we've asked.  Hopefully they will add one …

(Posted 4 days ago)

Template/Design Share » Request Guest Contact Info for CRM -NON BOOKING- (Inquires /Other)

Yes, that's correct, it is not, for several reasons. 1. Its purpose is to complete missing information for a booking, such as, not just the guest's contact information, but potentially their cred…

(Posted 4 days ago)

Feature Requests » Mobile Messaging

Not quite yet, but it's expected in the near future.

(Posted 4 days ago)

Feature Requests » Google Vacation Rentals Connectivity Partner

Just looking to ask about PriceLabs and the Google Price Accuracy Policy before going through the setup if it won't work. I did read the policy carefully.  Will the prices "push" from OwnerRez or do …

(Posted 4 days ago)

Feature Requests » Block bad guest

We have confirmed that Airbnb's API integration includes no support for this feature, so, it is not possible for us to make use of it.

(Posted 5 days ago)

General Help and Questions » Channel Bridge

Hmm.  We're looking into this, and may reach out to you directly.

(Posted 6 days ago)

Feature Requests » Block bad guest

Unfortunately, this isn't really possible. IP addresses are commonly shared and reassigned regularly, so that, while it is indeed technically possible to block a particular IP address, it wouldn'…

(Posted Mar 11, 2024 11:03 AM)

General Help and Questions » Holiday Rates

It seems that most folks are just creating a season for the specific holiday period - is that the preferred way and if so, why have the holidays functionality. by Liz F (/forums/users/347445743) – …

(Posted Mar 11, 2024 10:43 AM)

General Help and Questions » Airbnb Additional Guests - Multiple Scenarios

This definitely won't work with Airbnb.  You can do it for direct bookings though, and I think perhaps for Vrbo, though I'm not completely sure.

(Posted Mar 9, 2024 8:14 PM)

General Help and Questions » My client is freaking out because of this, help

My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb by Erin O (/forums/users/347440503) – Mar 8, 2024 11:57 PM (UTC) No, unfo…

(Posted Mar 8, 2024 11:20 PM)

General Help and Questions » Communication History?

When was that booking made?  I bet it was several months ago.  Remember, our integration with Booking.com internal messaging is fairly new, and, my understanding is that older bookings don't connect …

(Posted Mar 8, 2024 5:56 PM)