Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
1325 posts

General Help and Questions » Airbnb API update to work with Airbnb Winter Release?

Airbnb has neither made nor announced any changes to their API relating to their Winter Release, so, at present there is nothing for us to change.  Did you have a particular feature in mind?

(Posted 3 days ago)

General Help and Questions » No OwnerRez Help Response

It would seem that, especially since everyone works remotely, you could have staff available at least part-time on weekends to help with urgent issues, and then have their days off during week days. …

(Posted 4 days ago)

General Help and Questions » No OwnerRez Help Response

OwnerRez is not a domain registrar, and has no control over your DNS settings, so our ability to provide support for DNS issues is quite limited - in some cases we can't even see everything, so can o…

(Posted 4 days ago)

General Chat » How to optimize your hosted website to increase your rank on Google

Our OwnerRez Hosted Websites are already optimized for discovery and indexing by the major search engines, such as Google.  This can be expected to take time, but there are commonly available tools t…

(Posted 4 days ago)

Feature Requests » Group properties by location

Yes, in fact, you can do this right now, using Property Tags!  Here's how: https://www.ownerreservations.com/support/articles/tags-groups

(Posted Nov 25, 2023 9:38 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

Would it not be possible to create a 'Google Vacation Rentals Widget' that MUST be used by those OwnerRez users in order to have Google VR integration? (If an owner doesn't want or care about Google …

(Posted Nov 22, 2023 1:49 PM)

General Help and Questions » Airbnb Super Strict (30) cancelation.

Ordinarily no, though I believe there can be if your account is not based in North America. Here's a bit more information: https://www.ownerreservations.com/support/articles/channel-managemen…

(Posted Nov 8, 2023 8:18 PM)

General Help and Questions » Button To Force Sync of All Properties for a Channel

As noted above, I'm afraid this is a misunderstanding - OwnerRez already does automatically sync as fast as the channels support.  This does indeed take some time, with some channels more than others…

(Posted Nov 8, 2023 6:16 PM)

Feature Requests » Autoresponder for Airbnb Inquiries / Requests

Yes - very soon now.  :-)

(Posted Nov 1, 2023 5:22 PM)

General Help and Questions » Phishing Email Fraudsters are becoming more and more sophisticated!

Thanks for the timely warning!  If you ever see phishing, please always write in to the Helpdesk and forward the email.  There are actions we can take, to request the domain registrars to take down t…

(Posted Nov 1, 2023 12:10 PM)

Feature Requests » Trigger to send follow up to unbooked quoted inquiries

Yes, this is in the pipeline.  Inquiries triggers is in testing now, and then quotes triggers is after that.

(Posted Oct 31, 2023 6:34 PM)

General Help and Questions » Importing listing from vrbo not working - getting error code 429

Due to a recent unannounced change by Vrbo, the Channel Bridge version in common use is no longer functional.  Our engineers are working on a resolution, and have released an updated version that par…

(Posted Oct 28, 2023 3:55 PM)

Feature Requests » WebApp Notifications on Apple/Android

Yes, push notifications are in development for both iOS and Android.

(Posted Oct 27, 2023 11:15 PM)

General Help and Questions » How do I enable reviews on my hosted website?

Note that, by design, it is not possible for just any old person, visiting your website or in any other way, to write a review.  All reviews must be linked to a specific booking.  That's true whether…

(Posted Oct 27, 2023 3:09 PM)

General Help and Questions » Airbnb email aliases

So, we should take your original template with the rental agreement paste into a channel template with the {BUFIXUP} link. Yes.   With that, they will get the request for contact info and th…

(Posted Oct 26, 2023 8:38 PM)

General Help and Questions » Booking.com - How do you?

I would like to add to what Adria said above.  We are actively working on a vastly improved API connection with Booking.com, which will indeed assist greatly with many, though not all, of the issues …

(Posted Oct 25, 2023 10:59 PM)

General Help and Questions » Booking.com question on final payment

Just to spread some hope here - we are actively working with Booking.com to develop a vastly improved method of connecting and configuring your account, which we believe will resolve many of these co…

(Posted Oct 25, 2023 10:54 PM)

Feature Requests » Make the Inbox feature similar to other messaging apps and inboxes

Actually, it's looking like the push notifications will be released first, considerably before the true unified inbox functionality.  With luck you'll have push notification very soon.

(Posted Oct 24, 2023 10:15 AM)

General Help and Questions » Guest email for AirBnB bookings

Yes, this is normal, because unfortunately, Airbnb turned off their proxy email system last month.  The only way to communicate with Airbnb guests initially is via their own Airbnb internal messaging…

(Posted Oct 21, 2023 9:21 PM)

General Help and Questions » How do I add a second API to a second home in vrbo

Yes, that's accurate - you'll need to write in to the Helpdesk with the email address of the new Vrbo account you want to connect to (or create).

(Posted Oct 21, 2023 2:14 PM)