Experience the difference of "Elite".

Ken T

OwnerRez Team Member
Joined August 2019
838 posts
Topic

General Help and Questions » listing renters in RA

There's an extended discussion of how to do that over here: https://www.ownerreservations.com/forums/requests/template-fields-for-agreement-info-guest-needs-to-add https://www.ownerreservations.c…

(Posted 3 hrs ago)

Feature Requests » Booking.com payment problems

Dori, For this particular case, you could leave the card mode as automatic and let the missing card emails go out for property B. Or, you could leave the card mode automatic, but turn off the mis…

(Posted 4 hrs ago)

Feature Requests » Full API sync with Breezeway

I'm not sure what you've heard, but your description is not accurate.  The OwnerRez API does indeed support two-way syncing. We already have an integration with Duve: https://www.ownerreserva…

(Posted 7 hrs ago)

Feature Requests » Longer booking window for Direct Booking Guests??? (Give repeat/direct booking guests the ability to cherry pick dates)

This is already possible, via several different methods: 1. You can set a specific Booking Window in the API Settings for each individual channel, which will override your Property Rules settings…

(Posted 2 days ago)

General Help and Questions » Block-off dates show "booked" on calendar widget

No, and this is intentional - you don't want it publicly known what dates are actually occupied by a guest, vs blocked for some other reason.  That's tempting to thieves.

(Posted 2 days ago)

General Help and Questions » Check Out time not displaying properly

Please write in to the Helpdesk with a specific example and we'll take a look.

(Posted 4 days ago)

Feature Requests » Allow exceptions to gap night and minimum or maximum night rules on specific dates bases

This is already planned to be added.

(Posted 4 days ago)

General Help and Questions » Airbnb "special offer" problems

Please send this in to the Helpdesk, along with the booking and/or inquiry number.

(Posted 5 days ago)

General Help and Questions » Default Rates

These support docs and videos may be helpful: https://www.ownerreservations.com/support/articles/rates-overview-video https://www.ownerreservations.com/support/articles/rates-overview-video h…

(Posted 5 days ago)

General Help and Questions » Check Out time not displaying properly

Airbnb in particular only allows round hours for checkin/checkout times.

(Posted 5 days ago)

Feature Requests » Price freeze upon inquiry

The short answer is "yes, sort of." Inquiries in and of themselves don't mean much.  In most cases, when a guest makes an inquiry, the proper response is to send them back a quote.  If they're do…

(Posted 5 days ago)

General Help and Questions » Reverting Back to Non-Professional Host on Airbnb

No, that's not actually controlled from inside OwneRez - you'll have to work with Airbnb also to get that switched back in their system, if they're willing.

(Posted 6 days ago)

General Help and Questions » Creating Min night stays for all days of week during a season

Yes, all the dynamic pricing systems work generally the same way and follow the same rules with OwnerRez.

(Posted 6 days ago)

General Help and Questions » HELP! AirBnb Bookings Not Showing Full Payment

Have you been using Channel Bridge?  You could also try the mode explained in part 2 here: https://www.ownerreservations.com/support/articles/channel-bridge-common-issues-questions#debug https://…

(Posted 7 days ago)

General Help and Questions » Security deposit - is it possible for the amount charged to vary?

You'll want to change the Rules, and, potentially, also the Scheduled security deposit on the Transactions tab.

(Posted Jul 29, 2022 9:13 PM)

General Help and Questions » Security deposit - is it possible for the amount charged to vary?

In theory, yes, you could do that, but you'd have to set things up manually, and I don't really see what that's accomplishing for you.  We wouldn't recommend trying to do it that way, as there's so m…

(Posted Jul 29, 2022 8:30 PM)

General Help and Questions » Security deposit - is it possible for the amount charged to vary?

I'm not sure I understand the question?  It sounds like you're basically just describing a security deposit hold - we collect the credit card info in advance, then set the hold a day or two before ar…

(Posted Jul 29, 2022 7:37 PM)

General Help and Questions » Help -- Vrbo and owner rez calendar sync

This is normal - iCals do not carry rate data.  You'll need to work towards our more advanced connection methods, such as our API connection. https://www.ownerreservations.com/support/articles/ch…

(Posted Jul 28, 2022 10:00 PM)

General Help and Questions » Adding Customer messages

Sure, that is a core purpose of OwnerRez. https://www.ownerreservations.com/support/articles/messaging-overview-video https://www.ownerreservations.com/support/articles/messaging-overview-video …

(Posted Jul 28, 2022 8:34 PM)

General Help and Questions » Booking/Blocked Off Time messages

We've looked into making changes to this, but, for now, if you want booking-type messages to be sent, it needs to be a booking, not a block.  A $0 charge booking is valid however.

(Posted Jul 27, 2022 4:56 PM)