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Frequent Broken Rental Agmt Links in Emails to ABB Guests

Hostfolio
Jun 15, 2022 9:41 AM
Joined Dec, 2019 7 posts

I'm seeing frequent broken rental agreement links in the emails sent to Airbnb guests after booking. This probably happens with every 5th guest or so, and when they click on the rental agreement link it takes them to an Xfinity page with a 404 Not Found message. Any idea why this could be a spotty but recurring problem, and how I can fix it?

Ken T
Jun 15, 2022 1:55 PM
OR Team Member Joined Aug, 2019 787 posts

Sounds like there may be an issue with an Xfinity router configuration.  Do you have specific examples you can send in to the Helpdesk to examine?

Hostfolio
Jun 15, 2022 2:07 PM
Joined Dec, 2019 7 posts

You bet, I'll send a couple of recent examples your way today. Thanks!