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Ken T

OwnerRez Team Member
Joined August 2019
1572 posts
Topic

Feature Requests » Collect Photo ID Option in Rental Agreement

Any day now...

(Posted Aug 23, 2022 1:47 PM)

General Help and Questions » Summary page for contracts/deposits

I have confirmed that, at present, there is no better way.

(Posted Aug 22, 2022 6:12 PM)

General Help and Questions » Hot Tub Selected on OR but not showing up on VRBO

This may be useful: https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks#airbnb-hot-tubs https://www.ownerrez.com/support/articles/channel-managemen…

(Posted Aug 22, 2022 2:12 PM)

General Chat » New User - Please help!

Take a look at our general Setup Checklist: https://www.ownerrez.com/support/articles/setup-checklist https://www.ownerrez.com/support/articles/setup-checklist That does address the preferred…

(Posted Aug 22, 2022 12:49 PM)

Feature Requests » Change wording on insurance suggestion at check out (make screen dismissible)

Yes, that makes sense.  Not sure exactly how soon, but it's accepted.

(Posted Aug 22, 2022 11:50 AM)

General Help and Questions » Blocking weekends in a mutual property

At present, there is not. You could probably hack a solution though: just make the weekend rates for the individual units something crazy high so nobody will book them.  Or for that matter, just …

(Posted Aug 22, 2022 11:01 AM)

General Help and Questions » Blocking weekends in a mutual property

If you're using our Mutual Block feature: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff https://www.ownerrez.com/support/articles/combined-properties-blockoff-loc…

(Posted Aug 18, 2022 2:55 PM)

General Help and Questions » How often does Ownerrez sync with Airbnb and Vrbo via API integration?

Airbnb syncs near-instantly.  Vrbo, it depends - calendar updates are within a few minutes, but photo updates can take overnight. It can take a few days for a new Vrbo API integration to fully sh…

(Posted Aug 16, 2022 7:42 PM)

General Help and Questions » Summary page for contracts/deposits

Not exactly, but, you can go to the main Bookings display screen, choose List view, and use the Filters to find bookings that have/have not signed the contract, provided a credit card, etc.

(Posted Aug 16, 2022 2:47 PM)

General Help and Questions » Coupon code / pay by check discount

Hmm.  Please write in to the Helpdesk with a specific example of a booking that didn't work as expected.

(Posted Aug 16, 2022 2:37 PM)

General Help and Questions » Coupon code / pay by check discount

I don't believe so, but, don't you yourself have to apply the discount for payments by check or Zelle, so you could enforce the restriction yourself?

(Posted Aug 15, 2022 8:28 PM)

General Help and Questions » Calendar Sync Partially Obstructed

Yeah, I'm confused...  But, I think that what you really want here is our Mutual Blocking configuration: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff https://www…

(Posted Aug 15, 2022 2:31 PM)

Feature Requests » Add a picklist option when creating a custom field.

Can you describe in more detail what you're after, and how you'd use it?  Are you imaging just a dropdown with predefined entries to select from?

(Posted Aug 11, 2022 9:18 PM)

General Help and Questions » Will Vrbo API integration force me to switch from Vrbo annual subscription to pay-per-booking?

No, normally going to the API will not force the switch to PPB, even though it sounds like it will.  But if it does, you can just call up Vrbo IPM tech support and get them to put you back, if you we…

(Posted Aug 11, 2022 5:43 PM)

Feature Requests » Can steps be combined for deleting an inquiry/quote/contact?

The system is not designed for you to delete this data, it's intended to preserve it.  So, no, we don't want to streamline this.

(Posted Aug 10, 2022 10:25 AM)

General Help and Questions » listing renters in RA

There's an extended discussion of how to do that over here: https://www.ownerrez.com/forums/requests/template-fields-for-agreement-info-guest-needs-to-add https://www.ownerrez.com/forums/requests…

(Posted Aug 8, 2022 2:26 PM)

Feature Requests » Booking.com payment problems

Dori, For this particular case, you could leave the card mode as automatic and let the missing card emails go out for property B. Or, you could leave the card mode automatic, but turn off the mis…

(Posted Aug 8, 2022 1:23 PM)

Feature Requests » Full API sync with Breezeway

I'm not sure what you've heard, but your description is not accurate.  The OwnerRez API does indeed support two-way syncing. We already have an integration with Duve: https://www.ownerrez.com…

(Posted Aug 8, 2022 10:31 AM)

Feature Requests » Longer booking window for Direct Booking Guests??? (Give repeat/direct booking guests the ability to cherry pick dates)

This is already possible, via several different methods: 1. You can set a specific Booking Window in the API Settings for each individual channel, which will override your Property Rules settings…

(Posted Aug 6, 2022 4:49 PM)

General Help and Questions » Block-off dates show "booked" on calendar widget

No, and this is intentional - you don't want it publicly known what dates are actually occupied by a guest, vs blocked for some other reason.  That's tempting to thieves.

(Posted Aug 6, 2022 1:53 PM)