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Booking.com payment problems

Status: Requested 1 Vote
Dori123
Jun 30, 2022 1:26 PM
Joined Sep, 2020 75 posts

I have two properties listed at BDC. Property A was verified right away. Property B is still in the probationary stage. (It is a mystery why A was verified so quickly and B was not -- no one at BDC seems to be able to answer that.)

What this means is that for verified Property A, BDC collects the payment and then sends the payout to me the morning after the arrival, ala AirBnB. This seems to work fine. 

For Property B, BDC does NOT collect the payment -- because I am not yet verified. Yet, because I am not yet verified, BDC will not share the credit card info with me for bookings related to this property. Their advice is to collect the payment directly from the guest upon arrival. 

So now I must send payment requests from OR directly to my Property B guests, but not my Property A guests.

I would love for this to be automatic, but the issue is that the OR settings apply to the entire BDC channel -- not to my individual properties. For example, my OR Credit Card Payment Mode is set to "Automatic" which works for Property A, but it really should be set to "Manual" for Property B. 

So my feature request is to make channel settings assignable to each individual property on Booking.com rather than to the channel itself. 

Any advice on how to deal with this moving forward? I suppose the only thing I can do is set up an invoice trigger for Property B bookings until I am verified for Property B?

 

 

As an aside for anyone contemplating ramping up on BDC... I am getting exhausted by this platform's problems far outweighing the return. Their verification process is mysterious and undefined; their tax rates have been incorrect and difficult to change since day one; the interface is not intuitive and downright misleading; the guests seem to cancel at a much higher rate than other platforms... I may not be long for this platform. 

 

 

 

 

 

Michele W
Jul 9, 2022 11:16 AM
Joined Sep, 2018 36 posts

Dori, 

Several years ago we tried bookings. Has the EXACT same experience with them, so after 4 years NOTHING has changed, so history tells me its not going to change. LOTS of cancelations, poor guest quality, payment issues, all the same as you are describing. My advice, cut your loses, save your valuable time for a platform that really cares, they DONT! Good luck! 

YSMVR
Jul 10, 2022 12:31 PM
Joined Dec, 2020 1 post

Not worth the time and energy on owers/mamangers end.

Ken T
4 days ago
OR Team Member Joined Aug, 2019 841 posts

Dori,

For this particular case, you could leave the card mode as automatic and let the missing card emails go out for property B. Or, you could leave the card mode automatic, but turn off the missing card error and provide your own friendly emails via trigger for property B.