Experience the difference of "Elite".

Full API sync with Breezeway
(page 1 )

Status: Released 17 Votes
Paul H
Dec 28, 2022 9:31 PM
OR Team Member Joined Oct, 2019 177 posts

We are excited to announce that we've partnered with Breezeway to offer our OwnerRez users another property care and services tool. Read about it on your blog.

Breezeway has let us know that existing mutual customers should reach out to their account managers or support@breezeway.io for assistance with the migration process managed by Breezeway to avoid property duplications. 

Arrive and Thriv
Dec 29, 2021 4:35 PM
Joined Aug, 2020 31 posts

Breezeway is quickly becoming the key software for STR operations in the industry.  Cleaning schedules, maintenance assignment, team assignments, automation, supply volumes, etc.  Full API connection with their open API would be a huge step forward for OwnerRez partners. 

Breezeway integrates with an incredible amount of 3rd parties, so API sync with Breezeway would open up a lot of 3rd party connections as well.  One such integration is smart locks and check-in / check-out processes.  Breezeway allows for guests to click a link that is automatically sent to guests which states when they check in or check out.  They also have an automation where a guest can use a special door code when they lock up for the final time which will trigger the "check out" process which includes letting management know or the cleaner know that the property is available early for cleaning.  This is just one of MANY fantastic Breezeway integrations.  It would open up many doors for OwnerRez clients if there was a full Breezeway API integration.

Chris L
Jan 2, 2022 2:59 PM
Joined May, 2017 183 posts

They also have an automation where a guest can use a special door code when they lock up for the final time which will trigger the "check out" process which includes letting management know or the cleaner know that the property is available early for cleaning.

I have been wondering if there were a way to do this!! I will have to look into Breezeway. Bonus if they can get an API integration with OR!

Sherene M
Jan 15, 2022 11:13 AM
Joined Jan, 2018 27 posts

Looking at adding more units, Breezway looks like an awesome add-on. It would help solve the "texting guests" issue.
So bummed it is not OR ready.....

Arrive and Thriv
Jan 15, 2022 11:32 AM
Joined Aug, 2020 31 posts

We have been using Breezeway for a few months and it’s already a huge upgrade from TurnoverBnb and Properly.  An API sync with OwnerRez would allow for our cleaners to get an SMS (or notification) when the property is available to clean upon guest check-out as well as the ability to send the guest a message about early check-in opportunities.  It would also allow us to fully API sync with dozens of other great services.  We currently use NoiseAware at all of our properties, but since there isn’t an API sync with OR, we cannot automatically message guests based on noise triggers.  An API sync with Breezeway would bridge that, making it possible for us to SMS, E-mail, direct message guests based on noise triggers.  That is just one of many examples.  Fingers crossed for a Breezeway integration!

Paul W
Apr 14, 2022 12:54 PM
OR Team Member Joined Jun, 2009 748 posts

Hey everyone, you can already use Breezeway with OwnerRez.

Breezeway has a custom iCal thing they can use to pickup booking dates.  Our custom iCal export engine allows you to customize a special iCal feed with any kind of title/body content you want to meet what they need.

There are active OwnerRez users who do this right now with Breezeway already.  Reach out to them and ask them to use the iCal method.

In terms of a direct API connection, a number of our users have asked Breezeway to write an app for the OwnerRez API which they can do at any time. From our side, it's unlikely that we will write something custom for them because our open OAuth/API process is so easy to use and we have hundreds of app creators that have successfully used it.  We also have a number of existing housekeeping integrations already as official parnterships. Given the custom iCal method that Breezeway already supports, and the bigger partners/plans on our current roadmap, it just isn't likely to happen right now.

However, again, Breezeway can use our OAuth/API model to write a direct connection at any time.

Arrive and Thriv
Apr 14, 2022 1:40 PM
Joined Aug, 2020 31 posts

Thanks Paul.  Sadly the iCal method is pretty lame with Breezeway.  They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well.  Same goes for cancellations, etc.  We’ve had several cleaners show up to do cleans and the guests are still at the property due to one of the aforementioned reasons.  Can I pay to have an API sync done from OwnerRez’s side?  It would be worth it for us at this point.  We’re stuck.

Paul W
Apr 18, 2022 3:08 PM
OR Team Member Joined Jun, 2009 748 posts

Sadly the iCal method is pretty lame with Breezeway.  They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well.  Same goes for cancellations, etc

Understood.  It sounds like they aren't using the iCal data correctly.  We provide a ton of data in the custom iCal feeds, so it should be really simple for them to detect booking changes and/or include more information in the iCal field based on what they need to see.  Of course, this isn't something you can really control yourself - you need them to change their iCal parsing logic - and I completely get that.

Can I pay to have an API sync done from OwnerRez’s side?

We don't really have a process for that.  It's not about the financial cost only.  It's really a better integration if the third party builds to us.  There's a number of reasons for that, but it makes for a better process if the housekeeping app publishes their own app and controls the information they are using from OwnerRez.  Let me discuss internally and see what all I can come up with.

Paul W
May 9, 2022 3:59 PM
OR Team Member Joined Jun, 2009 748 posts

Arrive and Thriv... have you reached out to Breezeway and offered to pay them to work on the integration? Wondering what they said. 🤠

Loma Homes
Aug 8, 2022 10:20 AM
Joined Apr, 2021 1 post

I'd like to follow up on this and see what can be done as well. We have also started using Duve and they're telling us the same thing that Breezeway did about OwnerRez not allowing for two-way syncing and communication. We love OwnerRez but it's almost enough for us to start looking at other PMS's. 

Ken T
Aug 8, 2022 10:31 AM
OR Team Member Joined Aug, 2019 1015 posts

I'm not sure what you've heard, but your description is not accurate.  The OwnerRez API does indeed support two-way syncing.

We already have an integration with Duve:

https://www.ownerreservations.com/support/articles/duve

We've had discussions with Breezeway, but last time we talked, integrating with OwnerRez wasn't a priority for them.  And it's not a priority for us that would justify the resources for us to write to their API, as we already have integrations with several other companies that provide the same services that Breezeway does, so this wouldn't really add new capabilities for our clients.

https://www.ownerreservations.com/support/articles/dynamic-pricing-overview

We'd be glad to talk to any companies that would be interested in integrating with us - we have more joining all the time!

Arrive and Thriv
Oct 21, 2022 4:53 PM
Joined Aug, 2020 31 posts

Great news!  I just got confirmation from Matt Barr at Breezeway that the Breezeway / OwnerRez integration is set for a Q1 Release!  ;).  They said that they have a ton of OR users on Breezeway who have been requesting the integration, so great work, everyone!

I look forward to finally being able to fully utilize the combined power of OR and Breezeway!

Patricia Knight
Oct 21, 2022 6:04 PM
Joined Jan, 2020 6 posts

Great news!  I just got confirmation from Matt Barr at Breezeway that the Breezeway / OwnerRez integration is set for a Q1 Release!  ;).  They said that they have a ton of OR users on Breezeway who have been requesting the integration, so great work, everyone!

I look forward to finally being able to fully utilize the combined power of OR and Breezeway!

Awesome to hear!!! Thanks for providing this update

Julie A
Oct 28, 2022 12:15 PM
Joined Mar, 2019 20 posts

Any updates on this? I just looked at their integrations and OR is not listed under their Coming Soon section.

https://www.breezeway.io/integrations

Donna M
Nov 2, 2022 12:53 PM
Joined Sep, 2017 33 posts

"We've had discussions with Breezeway, but last time we talked, integrating with OwnerRez wasn't a priority for them. And it's not a priority for us."

So is it off the table then? The value for owners would be the discount offered by the Properly Insurance.

Rex C
Nov 3, 2022 11:01 AM
OR Team Member Joined Aug, 2021 35 posts

Hi Donna,

 

Nothing is ever "off the table", priorities can change and items can move to the top of To Do lists.

Other recent comments above say that Breezeway is making progress towards an integration being available in the next few months. 

Julie A
Nov 3, 2022 11:03 AM
Joined Mar, 2019 20 posts

Since my last comment I see they have added OwnerRez to their "coming soon" list :)

Arrive and Thriv
Nov 3, 2022 11:04 AM
Joined Aug, 2020 31 posts

I just got confirmation from another representative at Breezeway that it is on their docket.  I have asked them to add it to their “coming soon” list on their website so that it feels a little more official.

We were actively working with a coder to build an API bridge between OR and Breezeway, so the timing is great.  

Ardent Vacation
Dec 8, 2022 12:13 PM
Joined May, 2022 1 post

Yay! So happy to hear this. Adding Breezeway will free me up to help my business grow. Hoping for EARLY Q1 :D

TopWater Real Estate Team .
Dec 27, 2022 9:43 PM
Joined Mar, 2021 5 posts

Hey Julie, did you actually see that somewhere or are you referring to the above comment. Just want to celebrate if its true!

Arrive and Thriv
Dec 27, 2022 9:47 PM
Joined Aug, 2020 31 posts

It’s on their website as a Q1 launch.  

SCRATCH THAT!  It is no longer “coming soon” - OwherRez: is the connection with Breezeway completed?

https://www.breezeway.io/integrations