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Full API sync with Breezeway

Status: Requested 9 Votes
Arrive and Thriv
Dec 29, 2021 4:35 PM
Joined Aug, 2020 17 posts

Breezeway is quickly becoming the key software for STR operations in the industry.  Cleaning schedules, maintenance assignment, team assignments, automation, supply volumes, etc.  Full API connection with their open API would be a huge step forward for OwnerRez partners. 

Breezeway integrates with an incredible amount of 3rd parties, so API sync with Breezeway would open up a lot of 3rd party connections as well.  One such integration is smart locks and check-in / check-out processes.  Breezeway allows for guests to click a link that is automatically sent to guests which states when they check in or check out.  They also have an automation where a guest can use a special door code when they lock up for the final time which will trigger the "check out" process which includes letting management know or the cleaner know that the property is available early for cleaning.  This is just one of MANY fantastic Breezeway integrations.  It would open up many doors for OwnerRez clients if there was a full Breezeway API integration.

Chris L
Jan 2, 2022 2:59 PM
Joined May, 2017 164 posts

They also have an automation where a guest can use a special door code when they lock up for the final time which will trigger the "check out" process which includes letting management know or the cleaner know that the property is available early for cleaning.

I have been wondering if there were a way to do this!! I will have to look into Breezeway. Bonus if they can get an API integration with OR!

Sherene M
Jan 15, 2022 11:13 AM
Joined Jan, 2018 26 posts

Looking at adding more units, Breezway looks like an awesome add-on. It would help solve the "texting guests" issue.
So bummed it is not OR ready.....

Arrive and Thriv
Jan 15, 2022 11:32 AM
Joined Aug, 2020 17 posts

We have been using Breezeway for a few months and it’s already a huge upgrade from TurnoverBnb and Properly.  An API sync with OwnerRez would allow for our cleaners to get an SMS (or notification) when the property is available to clean upon guest check-out as well as the ability to send the guest a message about early check-in opportunities.  It would also allow us to fully API sync with dozens of other great services.  We currently use NoiseAware at all of our properties, but since there isn’t an API sync with OR, we cannot automatically message guests based on noise triggers.  An API sync with Breezeway would bridge that, making it possible for us to SMS, E-mail, direct message guests based on noise triggers.  That is just one of many examples.  Fingers crossed for a Breezeway integration!

Paul W
Apr 14, 2022 12:54 PM
OR Team Member Joined Jun, 2009 712 posts

Hey everyone, you can already use Breezeway with OwnerRez.

Breezeway has a custom iCal thing they can use to pickup booking dates.  Our custom iCal export engine allows you to customize a special iCal feed with any kind of title/body content you want to meet what they need.

There are active OwnerRez users who do this right now with Breezeway already.  Reach out to them and ask them to use the iCal method.

In terms of a direct API connection, a number of our users have asked Breezeway to write an app for the OwnerRez API which they can do at any time. From our side, it's unlikely that we will write something custom for them because our open OAuth/API process is so easy to use and we have hundreds of app creators that have successfully used it.  We also have a number of existing housekeeping integrations already as official parnterships. Given the custom iCal method that Breezeway already supports, and the bigger partners/plans on our current roadmap, it just isn't likely to happen right now.

However, again, Breezeway can use our OAuth/API model to write a direct connection at any time.

Arrive and Thriv
Apr 14, 2022 1:40 PM
Joined Aug, 2020 17 posts

Thanks Paul.  Sadly the iCal method is pretty lame with Breezeway.  They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well.  Same goes for cancellations, etc.  We’ve had several cleaners show up to do cleans and the guests are still at the property due to one of the aforementioned reasons.  Can I pay to have an API sync done from OwnerRez’s side?  It would be worth it for us at this point.  We’re stuck.

Paul W
Apr 18, 2022 3:08 PM
OR Team Member Joined Jun, 2009 712 posts

Sadly the iCal method is pretty lame with Breezeway.  They can’t distinct between an old booking and a new booking, so if someone extends their stay there will be a new cleaning added to the end of the stay but the old cleaning from the original check out date is still there as well.  Same goes for cancellations, etc

Understood.  It sounds like they aren't using the iCal data correctly.  We provide a ton of data in the custom iCal feeds, so it should be really simple for them to detect booking changes and/or include more information in the iCal field based on what they need to see.  Of course, this isn't something you can really control yourself - you need them to change their iCal parsing logic - and I completely get that.

Can I pay to have an API sync done from OwnerRez’s side?

We don't really have a process for that.  It's not about the financial cost only.  It's really a better integration if the third party builds to us.  There's a number of reasons for that, but it makes for a better process if the housekeeping app publishes their own app and controls the information they are using from OwnerRez.  Let me discuss internally and see what all I can come up with.

Paul W
May 9, 2022 3:59 PM
OR Team Member Joined Jun, 2009 712 posts

Arrive and Thriv... have you reached out to Breezeway and offered to pay them to work on the integration? Wondering what they said. 🤠

Loma Homes
8 hrs ago
Joined Apr, 2021 1 post

I'd like to follow up on this and see what can be done as well. We have also started using Duve and they're telling us the same thing that Breezeway did about OwnerRez not allowing for two-way syncing and communication. We love OwnerRez but it's almost enough for us to start looking at other PMS's. 

Ken T
8 hrs ago
OR Team Member Joined Aug, 2019 838 posts

I'm not sure what you've heard, but your description is not accurate.  The OwnerRez API does indeed support two-way syncing.

We already have an integration with Duve:

https://www.ownerreservations.com/support/articles/duve

We've had discussions with Breezeway, but last time we talked, integrating with OwnerRez wasn't a priority for them.  And it's not a priority for us that would justify the resources for us to write to their API, as we already have integrations with several other companies that provide the same services that Breezeway does, so this wouldn't really add new capabilities for our clients.

https://www.ownerreservations.com/support/articles/dynamic-pricing-overview

We'd be glad to talk to any companies that would be interested in integrating with us - we have more joining all the time!