Experience the difference of "Elite".

Hot Tub Selected on OR but not showing up on VRBO

Derek d
Dec 1, 2020 10:09 PM
Joined Jan, 2019 4 posts

Still trying to troubleshoot this. I have selected Hot Tub on OwnerRez but it is not showing for any of my properties on VRBO. This is such an important amenity! I tried troubleshooting this with VRBO yesterday but it appears to be an OR problem. Please help! Thanks, Derel

Sarah H
Dec 1, 2020 10:30 PM
Joined Jul, 2019 106 posts

Just in case you have not seen it, there is a thread in the unofficial ownerrez support group forum on facebook. I don't currently work with any owners that have hot tubs... :( but great problem for you to have and I bet it will be resolved pretty quick.

Ken T
Dec 2, 2020 11:18 AM
OR Team Member Joined Aug, 2019 785 posts

FYI folks, we've heard from our VRBO engineering contacts, and this is an issue across the board, not just with OwnerRez. They're aware of it and have escalated it for an urgent fix.

In the meantime, if you can't wait, you can reach out to your VRBO PM support rep and ask them to switch OwnerRez off as your System of Record for this amenity - though that may affect other amenities also, it won't turn off the entire API.

We don't recommend this solution - if at all possible, just live with it for a few weeks until it's properly fixed.

Derek d
Dec 2, 2020 11:34 AM
Joined Jan, 2019 4 posts

Ken thanks so much for your reply! I love OR and can't wait to have this fixed.