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Hi JJ,
At the moment, there is no form that will update the card info without taking payment. You would have to collect the card information from them offline and entire it. We do have that added …
(Posted Mar 7, 2016 10:58 AM)
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Mar 7, 2016 10:58 AM |
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Nothing scheduled yet. If you're curious, we're working on these items right now in development:
- Turning taxes into reference items (a day or two away)
- QuickBooks integration (very close, few d…
(Posted Feb 22, 2016 7:37 PM)
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Feb 22, 2016 7:37 PM |
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Good morning Ella,
That's a great question. Yes, we are expanding triggers - we have a number of development updates coming there, but most of them are on the criteria side. For instance, increasi…
(Posted Feb 22, 2016 6:41 AM)
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Feb 22, 2016 6:41 AM |
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Unfortunately, that is not possible at the moment. But it's something that're planning on adding as part of our result-to-settings migration. Basically rules will move to settings where they can be…
(Posted Feb 22, 2016 6:38 AM)
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Feb 22, 2016 6:38 AM |
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Hi Waltzerla,
We don't currently have a way of including attachments on email templates. In fact, that's been by design. Our email system is built around large-volume sending where we optimize del…
(Posted Feb 16, 2016 7:40 PM)
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Feb 16, 2016 7:40 PM |
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You're completely right - it would be a great thing to have (the interactive calendar) and something we'll have for sure.
I wanted to point out that you **CAN** have multiple properties being select…
(Posted Feb 15, 2016 12:51 PM)
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Feb 15, 2016 12:51 PM |
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Hi Randy,
Thanks for the feature request.
I don't know if you know this (you very well might) but we have a widget already that lets your guest plug in dates and get a rate quote (or add more infor…
(Posted Feb 15, 2016 9:17 AM)
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Feb 15, 2016 9:17 AM |
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Hi Patrick,
Under the Settings menu, you can find Listing Sites. There, you are able to add new hosts, like Airbnb, so that you can track your bookings, quotes and inquiries from those sites.
You …
(Posted Feb 1, 2016 11:13 AM)
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Feb 1, 2016 11:13 AM |
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Yes, I saw that happen on this side as well. We know about that address reset issue. It happens sometimes when we do a manual override of our caching systems. It too has been flagged for fixing.
(Posted Nov 18, 2015 3:07 PM)
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Nov 18, 2015 3:07 PM |
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Hi Ella, can you try that Move Property again and let me know what you see? We have a bug on the to-do about this issue where our caching systems show an out of date drop down. I just reset it, so …
(Posted Nov 18, 2015 3:00 PM)
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Nov 18, 2015 3:00 PM |
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From a reader by email:
[quote]This is a bad thing. We the independent owners want to do things on own own. We have a passion no hotel could ever have. We want control not to be controlled[/quote]
(Posted Nov 8, 2015 5:40 PM)
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Nov 8, 2015 5:40 PM |
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Hi everyone,
Here's some information about travel insurance...
What is Travel Insurance?
Travel insurance protects guests against trip cancellations, interruptions and medical problems. This serv…
(Posted Oct 22, 2015 8:11 PM)
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Oct 22, 2015 8:11 PM |
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New Affiliate Program
Users have been asking for a way to refer others to OwnerRez, and now you can! Under the My Account area (top right button), you'll see a new Affiliate Program option. Join …
(Posted Oct 19, 2015 10:59 AM)
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Oct 19, 2015 10:59 AM |
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This is most likely happening because the guest is misinterpreting the quote as a booking. That often happens. When the guest gets a quote, they often believe that you are telling them that the dat…
(Posted Sep 25, 2015 4:10 PM)
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Sep 25, 2015 4:10 PM |
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Great question. You do that with the applies to and multiplier fields
For instance, say you want to charge a holiday fee of $50 per holiday for each stay. Do the following:
- Put in "Holiday fee"…
(Posted Sep 18, 2015 12:10 PM)
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Sep 18, 2015 12:10 PM |
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Wejust released an update for Legal Agreements!
New Home for Legal Agreements
Instead of updating legal agreements at the property level, you can now update them globally. Go to Settings Legal…
(Posted Sep 14, 2015 1:42 PM)
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Sep 14, 2015 1:42 PM |
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Yes, there is! Open the booking and click on the Payments tab. You'll notice a payment form URL that you can send to the guest. That URL opens a secure web form that the guest can use to make a pa…
(Posted Sep 9, 2015 1:38 PM)
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Sep 9, 2015 1:38 PM |
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Hi D. Flones,
There are a couple ways of getting that information.
In the reports area, open the Booking Detail report. That will give you everything you're looking for except the email address. …
(Posted Sep 8, 2015 7:43 PM)
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Sep 8, 2015 7:43 PM |
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Hi Diana,
Yes, that's correct. The agreement can be found under each property. In the near future, we will be moving that out to the global settings, but for now it's under each property.
-Michel…
(Posted Aug 22, 2015 8:25 AM)
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Aug 22, 2015 8:25 AM |
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Hi Damon,
At the moment, there's no way to refund to a credit like you're referring to. All refunds are recorded as cash payments back to the guest. If you're wanting to hold the money, you could …
(Posted Aug 21, 2015 4:24 PM)
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Aug 21, 2015 4:24 PM |
