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Attachments for E-mails

Status: Declined 1 Vote
Feb 16, 2016 3:38 PM
Joined Dec, 2011 1 post

I send out a trigger "welcome" e-mail right before a guest's arrival where I attach PDF files with various helpful information that the guest can print out. I would love to be able to do that with this system. Otherwise, I can't have it as a trigger e-mail and have to do it manually. Is that possible?

Michelle J
Feb 16, 2016 7:40 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Waltzerla,

We don't currently have a way of including attachments on email templates. In fact, that's been by design. Our email system is built around large-volume sending where we optimize deliverability (trying to avoid spam filters) so that all the transactional email sent out to guests gets read as much as possible.

That being said, we recommend that you reproduce the attachment as the body of the email. Is that possible in your case?

In other words, can you use our rich-text editor to make an email template with the pictures and words and fonts that look similar to your PDF? If so, then the attachment would not be necessary.